This practice came up on a MassHealth Website. When I called to make an appointment, Jen told me…read morethey were accepting new patients because staff shortages. Then when I told her they had come up on a MassHealth website, she told me they no longer take MassHealth. Sounds like a great practice - wink, wink!

Dr. Clayton is a fine professional with a pleasant manner…read more The one star is for my experience with Dr. Canby. She is abrasive, inattentive. In fact I would call her a sadist. After she extracted a tooth which developed problems she pummelled the socket so badly I had a lump the size of a baseball on my jaw. Worse yet I wound up taking 3 antibiotics because she screwed up the first time. As a result of one of them - I'll never know which - I wound up with the worst cast of C-Diff they had ever seen at our local hospital. I called to inform her of this - She immediately became defensive and rude. I stressed I was calling to inform her not blame her, but she just rattled on about how well-educated she was. (She should have taken a year in communication and courtesy). A simple "I'm sorry" would have sufficed since I stressed I was not interested in litigation. Avoid this dentist like the plague.

I felt compelled to post because I do not want Dr. Robinson's practice to be represented poorly, as…read morethat's just ridiculous. I've been going to Dr. Robinson for over 15 years. She first started working with me when I was around 14 years old, and had to deal with maryland bridges due to two of my front teeth missing from a congenital defect. Not only is she extremely thoughtful towards the cosmetic side, she is extremely precise and excellent at what she does. She is also just a very sweet, lovely person. I always found the staff very sweet, aside from one hygienist who lectured me about electric toothbrushes and their importance. (I knew the importance, and I am extremely hygienic, so I felt that she was trying to tell me I wasn't cutting it, which is just weird.) Anyhow, Dr. Robinson got rid of her. I also live in NYC andI like her enough to not get a dentist out my way, and visit her when I go home to WMA. Seriously, the best of the best. Highly recommended!!

Just had my first exam and cleaning at Linda Robinson Dental - the experience was great! Staff was…read morekind, professional, and personable. I am looking forward to my next cleaning in six months. I would highly recommend supporting this local business. Linda and her husband Mike are huge supporters of our local animal shelters - it is nice to support a business that helps make our community a better place!

I have been going to this group for a number of years; it is a well run…read morepractice w/ excellent personnel; all hygienists are very good; per my request they fit me in for an appointment from a cancellation so I appreciated it; very nice place, excellent service, well run

Dr Clayton and then Dr Canby started a wonderful practice . I have been going there for 33 years…read more Dr Clayton retired and DR Canby is semi- retired. I will miss them . The office staff and the present senior dentist leave much to be desired . Today the only concern was payment . I received a quote that was 150 dollars more than the quote they had me sign two months ago. They TEXTED me to say I would owe almost 500 dollars for a filling . The quote from 2 months ago was 150 dollars lower . This was not the first time money came before patient care . There have been 2 similar incidents but today was the last straw. I left the practice after 33 years and will be going to an Easthampton practice not focused on money grabbing and concerned about the patient first .

Dr. Bonner and her team were one of my best experiences I've had with dental treatment and I'd…read morehighly recommend them to anyone in the Northampton area. What stood out for me was this team's sensitivity and care. Going to the dentist is really difficult for many people. Furthermore, there's a lot of deeply personal and emotional issues that can be relevant to people's dental histories and on-going dental health - eating disorders/mental illness, drug addiction, poverty, and childhood neglect, to name a few. I really appreciated that as a brand-new patient, Dr. Bonner took the time to meet with me one-on-one in a quiet office to discuss any concerns, rather than expecting me to discuss fears or problems while lying in treatment chair with lots of other staff around. During treatment, Dr. Bonner was very careful not to cause more pain or discomfort than necessary. The staff at this office was unfailingly friendly and professional. I was really impressed with this place - too often healthcare professionals can make patients feel inconvenient, dumb, or small but the compassion and respect I experienced at this office has stuck with me for a while. Definitely recommended, especially to anyone who has a hard time visiting the dentist.

Made appt several weeks ago. Had checked my insurance plan and made sure they were contracted…read more Showed up for appt and was told my insurance was no longer accepted. Had several phone calls with them prior to appt and was never mentioned.

Heather really went above and beyond to help me, and the dentists here are top notch! Love ADG!read more

Great independent dentist. Dr Humphrey and the dental hygienist are always great. The doctor saved…read moremy tooth that another Dentist only gave me the option of pulling. I would highly recommend this practice to others.

Needed to connect with a new dental practice. First appointment was for a cleaning and evaluation…read more Friendly and considerate staff and I thought the prices were very reasonable for out of pocket payment.

I haven't had 3 women fuss over me this much since I was a baby! It cost me $100.00 w/ insurance to…read moredo what Baystate Dental wanted $2,500.00 for, complete with a loan, payment plan etc. (Baystate Dental had no interest in fixing the two fillings that fell out, which was why I went there in the first place!) They (Serenity) were nice, explained everything in detail, and made me feel like I had 3 sisters taking care of me!

I came to this location due to having 7/10 tooth pain disrupting my sleep. Aspen had the shortest…read morewait time - I soon found out why. The dentist office was open concept with no doors. They saw me right away and I had my X-rays done by the only nice person I met in the building. I then saw the dental hygienist. It seemed like the entire point of her "exam" was to shame and scare me into spending an absurd amount of money on their dental plan. When I told her it had been a while since my last cleaning, she said "I can tell." She showed me a photo of my gums and said "Do these look like healthy gums to you?" The dentist dismissed my pain and blamed it on a medication I've been taking for months. After you have your visit, they have you check out with a sales person disguised as an associate who tries to pressure you into signing up for their high interest credit plan. They said my treatment plan would cost approximately $7,000 with insurance. When I stated I couldn't afford that, she said she would check with the dentist to see what was "absolutely necessary." It can back to around $4000. I left. I went to Baystate Dental the next day and paid $80 for a procedure that alleviated my pain. I'll have another procedure for the same cost in six months and my issue should be resolved - a far cry from $7000. I'm a medical professional myself and I would never make a patient feel this way. I know that in these times many people have to choose between daily living costs and medical care. Maybe I would have fallen for their scheme if they treated me with any type of respect and understanding, as I was in so much pain. This practice is clearly exploiting vulnerable people with dental emergencies and using high pressure sales tactics to get people to spend money they don't have. I'd recommend going anywhere else.

They're either trying to scam you or don't know what they're doing. I had an appointment for 11 and…read morewasn't seen until 12. They did an x-ray of my teeth which took about 30 minutes and tried to convince me to book a specialty cleaning that was going to cost $3,000. I decided to get a second opinion from a different office and didn't wait any time to be seen, got the x-rays done in less than 5 minutes, and was given a full cleaning. Do not go to this dentist!

As much as anyone can love going to the dentist, have nothing but great experiences here!…read moreStaff is great, all new high tech equipment, a very comfortable exp! Definitely recommend!!

So it was a Crown replacement! Why would anyone give 5 stars for that. Actually it should be 5 so…read morefar but I'm not done with the procedure yet. I just can stand the pressure of the requests to review the practice. Oh and they send thank you notes! As a DAR member you know I love that! Seriously, Dr. Ravin is a master with painless novacaine injections. He explains everything, is kind and the whole team is super friendly. **HELP keep small dental practices in business, call Elite Smiles!**

Dr. Brookes left the practice in 2010. But it's still the best dental care around. Dr. Klepacki and…read morethis office are fabulous! Dr. Wilson has replaced Dr. Brookes. She is outstanding! YES!

Dr Wilson is the best dentist. She is kind, caring and highly skilled. I followed her from…read moreanother office to Dr Klepacki's and I am so glad I made that decision. Dr Klepacki is great as well. The hygienists there are fun, witty and gentle. I am extremely comfortable when I am there and I know that I am receiving the best care.

I only came here because it was the only place that would see me in 2 weeks from making my appt…read more All the others are backed up or something because they're booked up months or even up to 1 year in advance. The first time I went, I did see a dentist but he only checked my X-rays and that was it. The next time I went, I only saw the dental hygienist and she cleaned my teeth. The 3rd and final time I went, the same dental hygienist took my new yearly X-rays and cleaned my teeth. She even went to go get the dentist and he never even came because he was supposedly busy, so again I never saw a dentist. They charge you for Oral ID even if your insurance covers it, mine does cover it and they charged me more than my insurance allows them to. All in all, not a great place in my experience. All the times I went there, I never saw a dentist, only ONE time and he didn't even do much, all he did was look at my X-rays for 2 mins and left. The other dentist I use to go to actually cleaned my teeth and everything so i don't know why it's SO DIFFICULT for the dentists at this dental office to even clean your teeth or to even see a dentist, that's just ridiculous to me. And the woman, who's older and white, at the check out area out is slow. I remember she use to be the front desk receptionist and she scared me when she said that my insurance shows that I'm not active in the bcbs system.. this happened during my 2nd visit. I had to call my insurance and they verified that I am and it was all chaos for a few minutes. The customer service rep for bcbs even told me to ask her "what does it exactly say in the system" and when I asked the receptionist she looked confused and said "what system?" and i got mad inside because what do you mean what system??? The system you're looking at right now like hello??? When you have bcbs ppo out of state insurance, they're suppose to put your bcbs out of state insurance info through bcbs of MA and bill it through bcbs of ma and this woman didn't even know because she doesn't know how to do her job. Her job is to be verifying people's insurances before their appt and she didn't even do that before my appt and all of this chaos happened because of her. It was so irritating. That's why on my last visit, I was glad she wasn't the front desk receptionist anymore because she's slow and unorganized & when I saw that she's the check out receptionist I just sighed and she was still slow and unorganized. Also, this place is hell bent on getting your wisdom teeth taken out, they kept bringing it up at every visit when all of my wisdom teeth are fine. This was my experience, yours could be different than mine.

An excellent experience from beginning to end. Very friendly & helpful receptionists, a short wait…read moretime, and very efficient, professional, and caring hygienist. Melissa was patient, kind, and knowledgeable when answering my questions. Dr. Jeremy is amazing. He repaired my chipped front tooth in only ten minutes and it looks great! He informed me beforehand what my insurance would pay and what my out-of-pocket expense would be, which was a very reasonable cost. It was my first visit at BayState Dental, and I would highly recommend them! I was very impressed. Thank you all for making my visit so stress-free and pleasant!