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    Baylor Scott & White - Taylor

    1.5 (6 reviews)
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    2 months ago

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    ATX Orthopedics - Sean Gallagher, MD

    ATX Orthopedics

    4.9(61 reviews)
    27.7 miRosedale

    I have been a patient of this practice for several years. I've been seeing Dr. Amis recently for…read moremultiple issues with my hands and shoulder. He has been patient with clear explanations in walking me through the options. I have complete confidence in his ability to assist me in getting well as he has in the past. Calm demeanor and a good listener.

    If you read reviews for medical providers, you'll see a common theme: doctors were great, office…read morestaff was horrible. That was certainly the case here. I have nothing but good things to say about Drs. Gallagher, Amis, and Barron. But the office manager left such a bad taste in my mouth I'll likely seek care elsewhere if I need another visit. One benefit of insurance is not just that insurance often pays part of the bill, but it actually lowers the total cost of the bill, because of the "contracted rates" agreement between the insurer and doctor. Our insurance is weak and doesn't cover office visits, meaning we don't technically qualify for contracted rates, but all our other providers give us the contracted rates anyway (probably reasoning that if the doctor were willing to receive $x as payment from an insurer, they'd be willing to receive the same amount from us). However, the office manager at ATX Ortho has seemingly decided on her own that ATX Ortho won't give the contracted rates, and doesn't care that that makes ATX Ortho stand alone in that regard. The initial conversation about my wife's bill went something like this: - - - - - OFFICE MGR: Your insurance doesn't cover office visits, so you don't get the contracted rate. ME: I know our insurance doesn't cover office visits, but all our other providers give the contracted rates for office visits, even though office visits aren't covered there, either. OFFICE MGR: But your insurance doesn't cover office visits! (groan) I went round and round on this, all I could get out of her was "Your insurance doesn't cover office visits!" - - - - - Today I saw Dr. Amis for myself and explained the problem with my wife's bill, including how all our other providers give the contracted rates even though they don't have to, and showed him the EOB with the Total Charged vs. Repriced amounts ($393.50 vs. $292.05). He didn't really want to know all the details (which is normal, he wants to leave administration to office staff so he can practice medicine), but said he'd be happy to receive the $292.05 repriced amount and directed the receptionist to honor that rate. So I paid, and asked her to submit my own office visit through insurance the same way. Then after I got home, the office mgr. called and again railed at me that our insurance doesn't cover office visits and she wouldn't give us the contracted rates. I protested that Dr. Amis had said we could get those rates, and she said that was just for my wife. I said I was sure that Dr. Amis meant it to apply to my bill also. She countered that my wife was "lucky" to have gotten the contracted rate at ATX Ortho (at other offices, we don't need "luck" to get the contracted rate, they just give it to us), and that she talked to Dr. Amis and he said to not give the contracted rate. I think she either didn't actually talk to him, or she did and misled him, more on that later. I asked her: "To be clear, if ATX Ortho doesn't give the contracted rate, it will be alone among all our various doctors' offices for not giving that rate, is this really the way you want to handle it?" She said yes. Since the decision to not honor the contracted rates is so unusual, I asked her where that policy was coming from, from her, or from the practice owners? Because it really seemed like it was coming from her. She said she talked to both Drs. Amis and Gallagher and it was their decision. I asked, when you presented the information to them, did you explain that ALL OUR OTHER PROVIDERS GIVE US THE CONTRACTED RATES? She admitted that she did not. Bingo. So, the doctors, who are not versed in the intricacies of insurance/billing, understandably deferred to their administrative staff, but their staff misled them by not giving them the whole story. I do want to point out that the *other* office staff has always been nice and helpful (e.g., Amber).

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    ATX Orthopedics - 3901 Medical Parkway

    3901 Medical Parkway

    ATX Orthopedics - ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

    ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

    ATX Orthopedics - ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

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    ATX Orthopedics is a Orthopedic Surgeon serving Austin, TX

    English Christopher MD

    English Christopher MD

    3.6(8 reviews)
    16.2 mi

    Office personnel need work, disinterested & not friendly. The dr. is overrated per my personal…read moreexperience. It took about 6 weeks to get in. While explaining to the dr. why I was there, he kept using the hand gesture that we understand to mean hurry up & finish talking. Dismissive & rude. I'd fallen off a low step stool & twisted my knee. Couldn't walk on that leg for 2 weeks. Constant weakness & pain for months. My podiatrist recommended this dr. so I had hoped to get a thoughtful diagnosis & treatment or plan. I was told I have arthritis, "maybe" some torn ligaments, & need a new knee, that I need to lose a lot of weight before I can safely have surgery, & after asking TWICE for a shot to alleviate the pain, I did get one but a week & a half later I called the office for a second shot where the pain actually radiated from (other side of knee), I was told NO, to wait for 4 weeks for the shot to work (WHAT???), & to have a shot every 3 months until I get the knee surgery. I told the office woman that the doctor could've told me this when I was in there...no reply. This dr uncommunicative, disinterested, in a 'hurry.' My knee hurts 9-10 on pain scale still & I will definitely be looking for a dr who not only treats (sort of) medical issues but also sees patients as sentient beings who deserve respect & feel real pain. Maybe 2 stars are too many./Update: I went to another orthopedic surgeon for a second & much more thorough opinion I trust. Turns out I have arthritis AND bursitis in both knees, will have physical therapy for a while, only need to lose less than half of what this dr said to have knee surgery, still needed, still in pain. The bursitis is hereditary & the cause of pain. A good doctor really is important. Oh, & the new doc listened to me first because he learned things needed to know, gave me a thorough exam.

    Hey did a. Knee replacement on feb 6. Had very little trouble. Good PT and now working well.read more

    Scott And White Roney Bone And Joint Institute - YOUR SAFETY IS THEIR GREATEST CONCERN---

    Scott And White Roney Bone And Joint Institute

    3.3(14 reviews)
    34.0 mi

    Takes some time to get in to be evaluated the another month to start treatment. But staff is vey…read moregood and acts like they are interested in what you do. Treatment is ok and I like the early appointments. Other than that really nothing special just expect to was a while to be seen like everything else

    5+ Stars for the clinic staff itself. My PCP sent me for a referral for bilateral hip pain. Saw…read moreDr Lane first, who did a review and examination of the affected areas. He then referred me to a surgeon for follow up the very next day. Then saw Dr Allen and a course of action was planned swiftly. Very professional staff interactions. I never had to wait to be seen. My only deduction of one star for this review, had been the two greeters on the first floor by the elevators - both had been very rude / curt. My two visits had both been first thing in the morning and both times I had been the only one in the lobby. So, not sure why they were both miserable on two separate days!!?? Plus, I believe they are volunteers!?! Miserable people shouldn't be dealing with the general public - especially in a hospital setting where patients are typically in a lot of pain and their anxiety levels are generally elevated. I'll update this review after my next visit

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    Scott And White Roney Bone And Joint Institute
    Scott And White Roney Bone And Joint Institute
    Scott And White Roney Bone And Joint Institute - After staples removed they put steri strips on for a week. They will fall off when ready but can remove in about a week.

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    After staples removed they put steri strips on for a week. They will fall off when ready but can remove in about a week.

    Baylor Scott & White - Taylor - pediatricians - Updated May 2026

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