I understand wanting to defend your employee, but your response completely missed the actual issue…read more My frustration was never about the employee's age -- it was about how the situation was handled and the lack of basic customer service afterward. If an employee is old enough to work customer service and represent your business, then they should either be properly trained to resolve simple issues or have management available to step in and make it right. That responsibility falls on the business, not the customer. I paid for my drink, left a tip, and politely asked for it to be remade because it was watery and not made correctly. Refusing to remake it over "wasting product" was disappointing on its own, but the defensive response afterward made the experience worse. Especially considering another Cups location confirmed the drink should have been remade without hesitation. After supporting Cups for over 10 years, I expected a little more accountability and professionalism instead of excuses. Unfortunately, your response only reinforced why I left the review in the first place.

Tea was great, although overpriced Service friendly…read more Ambiance shi%%y because ppl are allowed to use their electronic devices to intimidate others. Just about confirmed in video. Complicity of staff & others is shameful.

7 brew is one of favorite coffee spots!! I've tried many locations and this is no different! I love…read morethat you can make up your own coffee! You try as many different variations! I love it. Sevice is always amazing! The workers are always polite, cheerful and helpful! Ambiance: it's a drive through coffee spot! You can't beat it!

My first time there with my best friend and we had no idea what to order, so we asked the employee…read morewhat she recommended for us to try. The atmosphere was so welcoming and chill from the moment we walked in, and it really made the experience even better. Once we told her we wanted a frappe, she definitely hooked us up! We ended up getting the chocolate covered strawberry frappe, and when I say she hooked us up, she HOOKED us up We honestly thought we wouldn't like it, but it was off the chain, seriously the bomb! Between the great vibes, amazing customer service, and that frappe, we'll definitely be back. Thank you so much!

Honey, if you are looking for a hug in a cup go to Bonnie Sue's…read more This was an amazing coffee spot filled with faith and love of coffee. The chocolate chip scone was like a delightful cloud. I asked for their most popular drink which was a mocha. Truly a hug in a mug.

friendly service and great coffee! Tried the cinnamon bun coffee and was really good.read more

Another very rare spot to get vegan desserts. I'm happy that they have dairy free cookies and pies…read more For a second, I thought I was in Asheville or Austin, but nope I was in Jackson getting me something sweet to eat after getting dinner. The restaurant is an old house with wooden floors. The guy at the counter was chill. The cookies and blueberry pie was divine! I did wish that the gingersnap cookies weren't too soft to snap, but still sweet and tasty. Love that they keep the prices low so that I can get more quantity.

Having a coffee at Urban Foxes feels like being in someone's home. They have a beautiful porch with…read morean ordering area when you first enter. But from there, there are multiple rooms to sit, relax and enjoy your drink or treat. The coffee shop has all our standard drinks and a variety of desserts. We got a few different pies and treats to share and it was perfect.

Upon approaching this coffee shop, I was pleasantly surprised to see plenty of parking spaces in…read morethe rear of the building in addition to available parking along the street. I also saw covered outdoor seating. In fact, there were multiple options for seating. I especially admired the design-flow which allowed the customer line to be separated from the seating areas so that the customers don't have to be in the way of those that are seated. The shop is bright and bright the element of outdoors into the interior in a subtle way with its plants and large windows. I'm such a sucker for pleasant greetings and warm hospitality! "You had me at 'Hello! How are you?'" The world could certainly use more kindness and genuine southern hospitality. Now, here's what really wowed the coffee enthusiast/hobbyist in me! Espresso shots were being pulled meticulously with attention to detail, including the use of a scale, which provides for consistency! The flavorings/syrups were not pumped haphazardly from the familiar brand-name syrup bottles. Rather, for my latte, an in-house syrup was carefully measured for the perfect taste! My delicious, honey-cinnamon latte was made with care, attention to detail, quality ingredients, and finesse! Loved it! If I'm ever in Jackson, this will definitely be my go-to spot!

I stopped in for coffee while traveling through for work today and was thoroughly impressed. Yes…read morethe coffee is good, yes the space itself is very welcoming, but what really stood out we're the people the employees greeted me with smiling faces and ask about my Day and made small talk while making coffee. They genuinely made me feel welcomed and glad that I had stopped in, which is so rare in today's society. What great folks

I visited Primos Cafe in Flowood, Mississippi [2323 Lakeland Dr] on Wednesday, 06/03/26 around 3…read morePM. I was so excited to come here because this is a duo restaurant + bake shop, serving Southern favorites. Upon entrance, I was greeted by the staff members in such a warm, hospitable manner. Since I traveled across the U.S. and flew in from California, I was quite famished. I ordered the following: * Hamburger Steak Entree (angus hamburger meat, mushrooms, onions & gravy): Selected the two sides - Mac & Cheese and Turnip Greens. Also came with a green salad (added boiled eggs) and a bread roll. A soft drink was even included with the entree. * Bowl of Seafood Gumbo All of the food was beyond palatable. Everything was super flavorful, and I enjoyed it all from the start to the finish. I was especially quite impressed with the taste of Turnip Greens and Seafood Gumbo (top favorites). The portion of the meal was generous and filling. I was feeling full and satisfied after consumption. I wasn't able to try any of the desserts. However, it was nice to know that there was a variety of freshly-baked sweet treats available. Options included cakes, cookies, pies, pound cakes, and breads. The ambiance of the restaurant gave it a family-oriented, neighborhood diner. The dining room was spacious, with a lot of tables and chairs available. The overall feel was cozy and inviting. From the pleasant customer service of the staff to the delicious food, Primos Cafe definitely delivers. I highly recommend stopping by.

My wife and I are en route to Florida and Jackson was a good mid way locations. Primos Cafe was…read moreclose to our hotel so decided to check it out. I had the Friday special of fried catfish and my wife went with a burger. You order upon entering then get your own drink and choose your own seats. My two sides were mashed potatoes and turnip greens and my wife subbed mashed potatoes for fries. Our meals arrived quickly and we dug in. My catfish was excellent with a crisp cornmeal coating and delicious flavor. Mashed potatoes were also outstanding. The yeast roll was so fresh and tasty and paired well with my meal. My wife really enjoyed her burger and stated it was perfectly cooked and the vegetables were very fresh. She also loved the mashed potatoes. Today's pie was peanut butter but we had no room for dessert. Apparently Primos has other locations and I would strongly recommend this restaurant

Why does this Starbucks always have to be dirty. Tables sticky, floor trashy, counter is always…read morefilthy. Coffee hardly ever made correctly.

Watch out if you get a pink drink, Mariah is stingy with the strawberries Also, somebody spilled…read moretheir caramel frappuccino on the floor and the workers decided to just let it crust on the floor. Did I mention my name getting called, yeah I didn't hear it either. I didn't check the bathrooms, but I could imagine it is a monstrosity.

My husband and I went to Rollin Beans for the first time. I got the iced Mississippi Hippie which…read morewas like an iced mocha and my husband got the Diddly Squat (blue raspberry energy drink). The drinks are a 10/10. The service was amazing and we got a punch card. Monday's are double punches so please go. The menu was easy to read and the drive thru is easy to get through.

We're from Houston and travel often and this is the only coffee I like in the Brandon Flowood area…read moreand on par with major coffee shops around the US. Their coffee is actually coffee. The drive thru line is pretty quick for a small establishment. Had the: -Iced latte -Hot hazelnut latte -Strawberry iced tea All perfect.