We needed care for a family member and didn't know where to start. Imelda and her team were amazing…read morefrom start to finish. Helen & Jessica are great, offer great care and very helpful. They are also personable, dependable and I would highly recommend to anyone that was looking for care. Imelda has even helped me with other resources in regards to care. I'm so glad I found ComforCare & Imelda.

Twice now I have called Imelda at ComForCare to help my friend who suddenly found herself in need…read moreof 24 hour in home care giving. And twice, Imelda provided us with professional, knowledgeable and warm hearted people to provide the care she needed. I cannot say enough about the beautiful care my friend received. Help with bathing, toileting, exercising, food preparation, cleaning were all appreciated. But the concern shown and attention paid to her needs was what I appreciated the most. When hospice became appropriate, it was Imelda who recommended another stellar agency to step into this roll. ComForCare and Imelda bring years of caregiving experience and a deep knowledge of the services available in Solano County to the table. I too have years of experience in caring for aging adults. Imelda is always my first call when someone asks for my recommendation. She has always over-delivered and has never let me down. After this last round of her and the ComForCare team helping my dying friend, I will be grateful forever with my whole heart.

After the way my father was treated, I cannot recommend this company…read more My father suffered a stroke, then 2 months afterward he had a fall and had to have hip surgery. Anticipating my father's return home from a care facility, our family was focused on lining everything up so my dad would continue getting the care he needs to fully recover. The Merry Maids owner in Vallejo; Jaime, informed my mom that he had another business called, Home Instead Senior Care, and she could hire a male nurse to help my dad with physical therapy. It seemed like a grand idea. Joseph was hired to come a couple times a week to help facilitate my dad's recovery. My sister went to see my parents and noticed the house keeping wasn't going as well as it could have. She mentioned this to Jamie. For whatever reason, Jaime felt challenged, and texted my mother, stating he was no longer offering Merry Maids services, or the Senior Care services starting immediately. As anyone can imagine, my mother is already overwhelmed with my dad's doctor's appointments, and picking up the slack for 2 people, now that my dad is recovering in a hospital bed in the living room. What bothers me the most is that Jaime didn't reach out to my mom and learn how he could improve the situation. Why on earth would Jaime choose to terminate care for an elderly person recovering after a stroke, and hip surgery, just because there was an issue with his other business?! Whatever happened to "the customer is always right"? The businesses Jaime owns have to do with helping people in their lives. House cleaning services and Senior Care exist to make people's lives easier, not harder or more difficult. Why didn't Jaime take a moment to speak with my 75 year old mother, in my parents time of need, and give them the customer service they deserve? First, he could have called my mom, not texted her. He could have remedied the situation fastidiously. He could have... a lot of things, but, he didn't, and now my 79 year old father is without Senior Care, and my mother is without house keeping services until we hire replacements. I feel that Jaime isn't in the correct business if he can't offer his clients good customer service, which requires meeting challenges head on to find a solution, rather than throwing the baby out with the bath water, and uselessly damaging business relationships.

From the owner: Home Instead, located in Vallejo, CA, is a non-medical in-home senior care provider. Our…read morecaregivers, which we closely match with the senior in personality, provide services in companionship, personal care, such as bathing, meals and nutrition, respite care, and other non-medical home care. We thoroughly screen our caregivers because we believe in-home senior care provides practical support with a human touch. Call us today for more information on how to start getting the care that you need from your home.

Rude Pushy like used car salesman…read moreWon't assist unless you have check in hand and want to move in same day Tout employees don't get paid commission which is a cover up as their agency receives up to 40% of 1st month's rent. You've never heard of them for a reason Another predatory business harming vulnerable seniors and families Beware!!

Cannot say enough positive about the service and care my Father received from your Organization…read more The compassion and thoughtfulness was amazing! Your Staff was always communicating and sensitive to our family and how you could make his transition comforting and peaceful. I wish I could give 10 Stars! God Bless!

Do not use their services! Needed a helper 2 times a week…read morefor my Mom. The helper they assigned left early by about 20-30 minutes her first shift. The 2nd shift she left an hour and twenty minutes early. Both times she clocked out at the time she was scheduled to end her shift. Falsifying her time card and we were billed the whole shift. After I complained, we decided to start fresh with a new helper. Found out the night before the new helper had car issues and couldn't take the shift. They found a new helper for the next shift, but she didn't show up and we didn't receive any notification that she wasn't coming. Upon calling and speaking with Araceli, I was told the new helper was uncomfortable that a family member might stop by to see how things were going. The helper just wanted to work with my Mom alone. HUGE RED FLAG. I left a message that I wanted to speak with Susan or Irene and neither would return my call. Found out later that the first helper that falsified her time card is still employed by the agency. Beware, they do not communicate well and will clearly bill you for services you do not receive. I had to tell them to remove the charges. Extremely unprofessional and unethical business.

If I could give a rating which includes negative stars I would. My mom required overnight care as a…read moreresult of an unexpected medical condition. She was in great pain and needed a caregiver to stay awake at night to administer pain medication and help her as needed. On four separate occasions, we tried Senior Helpers services, and each time was a disappointment. On the first night, the caregiver gave my mother inaccurate meds. Later that night she refused to wake me (I was staying in the room next door to my mom) and my mother had to scream my name to get help in administering her pain medication. I believe she didn't want to get in trouble because she did not want to appear like she didn't know what she was doing. I woke up and basically had to oversee her caregiver in giving care to my mom, which defeated the point of paying for overnight care. (I needed to sleep at night in order to serve as my mom's primary caregiver during the day.) The next day, we called and complained and were assured we would get a better caregiver. The second night, the new caregiver fell asleep repeatedly, even though we had explicitly requested someone who could stay awake all night. She allowed my mom to fall on two separate occasions while trying to get out of bed to go to the bathroom. She even yelled at my mom to "Get up!" while my mom was lying was on the floor. My mom sustained several large bruises on her hip and shoulder and was understandably traumatized. Again, we called to complain and again we were reassured we would get a better caregiver the following day. We were desperate for care so we agreed to try a new person. The next day a new caregiver came who again fell asleep on the job. My mom woke up in the middle of the night disoriented and called out to her and heard no response. She was terrified to find herself alone in a dark room. My mom's daytime regular caregiver walked into my mom's room to take the dog out in the morning and my mom burst into tears. When questioned about my mom's reaction, the Senior Helper caregiver lied and told me she was awake and accused my mom's regular caregiver of waking my mom. She also rudely called my mom's regular daytime caregiver "your girl", which we both found racist and offensive, as she is a grown woman and is not owned by me (or anyone else for that matter.) After three horrible experiences, we called to complain and were again assured things would get better with a hospice trained caregiver. We were suspicious but out of desperation we decided to give Senior Helpers one more chance. We decided to interview her first. When we did, we explained she must stay awake the entire night. As we were speaking with her she began nodding off, as if she were on drugs. When we commented on this she stated, "It's OK." We told her, "No, it's not OK", thanked her for coming, and told her we did not want her services and sent her home. I don't know where Senior Helpers finds its caregivers, but of all the four nighttime caregivers Senior Helpers sent us, all endangered my mother's safety by sleeping on the job (one even slept with her hood covering her ears and eyes!). Even worse, my mom was emotionally traumatized by having to argue with caregivers to get pain medication or because they yelled at her for falling or waking up confused in the night. After this upsetting experience we immediately hired an in home care provider via MiFiji Homecare, and our amazing caregiver needed to spend two weeks in my mother's room to help her feel safe again overnight with a caregiver. My mother and I have no doubt that the caregivers we received from Senior Helpers seemed perfectly comfortable yelling at clients (whom we assume intern have dementia) and lying to family members about the care they provide. If you care about your parents, steer clear of this eldercare agency! The owner may want to say he doesn't know me. This is not true. My mother was Arna Munford. And unlike other clients, she did NOT have dementia or mental illness and was able to communicate the abusive and negligent behavior she experienced. I witnessed it too. This agency should be shut down. Do not out your loved ones in their care.

Called multiple times and left messages and nobody calls back. Email address is invalidread more

We are so grateful to have found Greenhills Care Home. Our Dad has been in a couple of care homes…read moreand none can compare to the care and cleanliness of Greenhills. Kam and her staff are so caring and understanding. They have done everything to keep themselves and the residents safe during the pandemic. We receive frequent updates and appreciate the transparency with our dad's progress. We see first hand that our dad is in amazing hands with Kam and her team!

Avida Home Care provided us with in-home care givers for my 86 year-old father-in-law. From the…read morefirst meeting in our home, Raul Mendez was very organized, professional and personable. Raul assessed our needs, met with our family and offered great flexibility to met our needs. Raul did a great job of communicating before, during and after care givers had been to our home. He was constantly evaluating their performance and ensuring we were happy with the service. The care givers were very kind and sweet to our family and treated my father-in-law with dignity. I would highly recommend Avida Home Care for anyone needing help to care for their loved ones.

We had a change of plans but we used their services for a short while,excellent,efficient and…read morecaring. Thank you Raul for superior service. Zenia Velasquez Lafayyete

Beacon Home Care seriously takes pride in caring for their clients and choosing the right…read morecaregivers that suited to the clients. The agency deserves high praise and continuous patronage. Its mission and motivation are highly recommended and appreciated.

Beacon is excellent! High quality!…read moreAll staff are approachable and reliable! Beacon caregivers are educated to their loveones or clients condition! Kudos to Beacon Home Care!