I expected good things from a company named 'Best Ever Home Care'. While we had to cycle through a…read morefew caregivers until they found a regular one for my mom, we had the chance of Julia being my moms caregiver for up to 2 weeks. Julia provided excellent caregiving services for my mother; taking her to the ice cream shop, and to a local man made lake to feed the ducks, she was always engaging with my mom. We then got our regular caregiver, who I thought was a pretty good math for my mom, she truly engaged with her and my mom liked her.
Over the course of her week working with my mother, she divulged information that we did not need to her (her boyfriend was in jail). One day she came in, and about mid-shift, she said she needed to take a phone call and went into the bathroom for like 15 minutes talking on the phone and "cleaning" our bathroom. She came out and I asked if everything was ok, she said yes. About 1/2 hour later, sitting on my couch, her phone rang, and she asked if she could take the all, I said of course. She went out into my garage, and proceeded to yell at the top of her lungs in my garage. I went out to the garage, and asked her to tone it down, and that if she needed to leave, then she should do so, which she did.
I was a little nervous with her coming in on her next day of work, but she came in, I just so happened to be upstairs showering my mother from a bathroom accident. My husband texted me and told me, the caregiver told him that she had lost her sense of taste and smell. I asked her to come upstairs and told her that she was going to have to call her company and that they will most likely ask her to go home. She called her company while on speaker phone and I heard Julia chastise her and ask her questions, instead of telling her to leave immediately. Julia wanted me to make the decision to send her home, and I told her it was her companies integrity on the line and that she needed to make the call, that I too felt she needed to leave. LONG STORY short, the caregiver tested positive for COVED-19, and we were forced on a mandatory quarantine for 14 days.
This Christmas is most likely my moms last and I tried to make it as special as possible for her (she loves Christmas), and now it was all jacked up, and her other son could not come down on Christmas as planned. All 3 of us in the house went and got tested and thankfully came out negative.
The hardest part of all of this is that Julie ghosted us. She was not responding to texts or calls, and then she felt like she couldn't answer questions I was asking and had to bring in other "managers" on her staff. We eventually scheduled a zoom meeting to discuss moving forward. With some troubleshooting, we finally met, but EVERY TIME I went to talk, I was interrupted, first by the scheduler Toni, then by the "risk manager" Karin. I ended up ending the Zoom since they would not hear me out or listen to me, and kept making excuses.
I would be VERY wary of hiring this company to provide any caregiving services to your loved ones. Their employees to not wear their masks properly (above the nose) and that included the companies owner Julia!!
The employees do not know the companies policies (mask wearing, not showing up to work when you have cold/flu symptoms), Julia kept telling me that all of their employees know their policies. Apparently not, otherwise I would not have to write this review.
Hell, the company never even offered to get us groceries or send a gift card to get groceries. Never even checked on us to see how we were doing. Instead I received ZERO communication (I even had to call to find out wat the test results were from the caregiver)... again GHOSTED.
This is a BAD company that provided mediocre care for my mother at $31.00/hr. I expected more!
Don't expect much from this company.
