My experience with Crossroads Hospice Care for my mom was excellent especially with Angela Sigman…read moreher Aide. My mom was all smiles when she entered her room. I couldn't have had a better experience with someone who loved caring for my mom and I am sure all of her patients received that same exceptional care. Angela was patient, thoughtful, and knew what to do in any situation with my mom. My mom has passed away, but I still think about how well she cared for mom. We loved her and wishes her the best. Angela had a heart of gold in our eyes.

David the OT is very professional and charming with his patients. My husband loves to work with him…read moreand has made a big difference on his path to recovery. He is highly knowledgeable and dedicated to his patients. It's a pleasure to have someone like him caring for those who need it most. I highly recommend him and his services.

Fine professionals for my husbands recovery Attend well to all details. On time knowledgeable…read morepersonable. Follow up. Attentive to family concerns

DO NOT USE THI SERVICE. If they have the care you need, you wouldn't know it. If you ask for…read moreparticular types of therapy that their evaluators say you need, you won't get it. I tried with less and less patience to get the help I was promised, but crickets from them. They were less than useless. Seven weeks after hospital release I'm worse & stressed out because of them. I had to change providers to get help.

I sometimes become skeptical over Yelp reviews wondering who is actually writing them. What I'm…read moreabout to write is from the heart and if anything, I've understated the facts. If you have ever had to go through the process of finding suitable care for a loved one then you already know what a nightmare that can be. Their are facility owners who highly exaggerate their level of care, unqualified staff and unsuitable living conditions not to mention abuse. After several disastrous and dangerous attempts at placements for my Great Aunt and Mother, God blessed our family with Genesis Care Home for The Elderly in Vallejo. My Great Aunt was in her late 90's and my Mother suffered from Vascular Dementia. We had removed them from an unsuitable care facility and moved them right into Genesis Care Home after just one meeting with Sharon, the owner. After what my Mom and Aunt had been through, I was very direct in telling Sharon what level of care we were looking for and Sharon was equally honest and forthcoming about the level of care she provided and her philosophy on the care for the elderly. Let me start with the word Compassion. No matter how disoriented, difficult or delusional my mother or aunt became, the entire staff always remained compassionate, respectful and loving. The staff came into their rooms with a smile and spent many hours just laughing and talking with them. They took the time to ask them questions about their lives and treated them like family. My Mom even gave them each nicknames. We are a very large family who would drop by all the time unannounced and always Mom and Auntie were clean, bathed and very well fed. The food that was prepared for them was spectacular....and I'm a retired Caterer! Anytime of the day, the residents can help themselves to snacks or fresh fruit. During the Holidays and their birthdays the spread they put out is unbelievable and all family members are not only welcomed but encouraged to stay and join in. Genesis actually took the time to find out what my Moms favorite foods and T.V. programs were and made sure both were provided. The staff regularly took the time to call and express their concerns over medications, behavioral changes or their general happiness and comfort so as a team, we could make whatever adjustments were necessary to make their daily lives better. Both my Aunt and Mom have passed now, but I will continue to stop by for a visit to Genesis Care Home, to visit this very special place, and this group of phenomenal ladies. I am forever grateful, Diana A.

From the owner: Assisted Living Home For Elderly Hospice Services…read moreRespite Services Rehabilitation Services

We were referred to this agency by NBRC for respite care. The whole process was terrible!!! It took…read moreme and my worker almost 8 months in order to get "approved" by BRC. There were mistakes after mistakes and they constantly made errors in paperwork. Often times my worker would drive to their office for an appointment and they weren't even there. They closed early and didn't tell anyone. I have made my complaints to the RC, who needs to terminate their contract. Can't stand the way these agencies treat people with DD. Just atrocious!!!

One star is too good for this place. If your provider tries to refer you to these turkeys: RUN! The…read morepeople they employ are never on time, flake on you at the last minute and when you complain, they ignore you and say "there's a lack of coverage in your area". They don't seem to have a problem cashing in the checks that come from the state though. Rotten!

Very helpful, makes sure patient needs are met. Staff works well with the patience and families…read more They make sure that the patient is treated very well

Just visited. Didn't stay. The staff was professional. Polite. Food looked reasonably decent…read more It was as clean as could be expected. Masks were available which was good. Getting in was a little bit complicated.

Called multiple times and left messages and nobody calls back. Email address is invalidread more

We are so grateful to have found Greenhills Care Home. Our Dad has been in a couple of care homes…read moreand none can compare to the care and cleanliness of Greenhills. Kam and her staff are so caring and understanding. They have done everything to keep themselves and the residents safe during the pandemic. We receive frequent updates and appreciate the transparency with our dad's progress. We see first hand that our dad is in amazing hands with Kam and her team!

I am an independent professional caregiver with a lot of experience watching local agencies provide…read morepersonal care, and I have the utmost respect for Senior Helpers. They are a company with a sincere mission of providing skilled, dependable care. A well-run company with both brains and heart. Both my own experience with them, and the experiences others have reported to me, have been outstanding. I highly recommend talking to owner Susan Grant at the El Cerrito Senior Helpers' office about your caregiving needs for yourself or a loved one. I do not hesitate to refer potential clients to them when my work schedule is full, and I love visiting their office in El Cerrito Plaza, because it is an oasis of calm and peace... full of friendly people who really want to engage and help you. I would encourage anyone thinking about getting into this field as a professional caregiver to talk to Susan about a career with Senior Helpers. They are a fair and equitable employer, and care as deeply about their employees as about their clients. There is no other agency I know of that I would make any of these claims about. Nor is there any other agency I would recommend working for. In my observation and based on my research, most are exploitative and poorly run. Save yourself time and energy and start with the best when you are looking for a caregiver, or for work in the field...call Senior Helpers in El Cerrito.

I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.