My experience with Crossroads Hospice Care for my mom was excellent especially with Angela Sigman…read moreher Aide. My mom was all smiles when she entered her room. I couldn't have had a better experience with someone who loved caring for my mom and I am sure all of her patients received that same exceptional care. Angela was patient, thoughtful, and knew what to do in any situation with my mom. My mom has passed away, but I still think about how well she cared for mom. We loved her and wishes her the best. Angela had a heart of gold in our eyes.

David the OT is very professional and charming with his patients. My husband loves to work with him…read moreand has made a big difference on his path to recovery. He is highly knowledgeable and dedicated to his patients. It's a pleasure to have someone like him caring for those who need it most. I highly recommend him and his services.

We were referred to this agency by NBRC for respite care. The whole process was terrible!!! It took…read moreme and my worker almost 8 months in order to get "approved" by BRC. There were mistakes after mistakes and they constantly made errors in paperwork. Often times my worker would drive to their office for an appointment and they weren't even there. They closed early and didn't tell anyone. I have made my complaints to the RC, who needs to terminate their contract. Can't stand the way these agencies treat people with DD. Just atrocious!!!

One star is too good for this place. If your provider tries to refer you to these turkeys: RUN! The…read morepeople they employ are never on time, flake on you at the last minute and when you complain, they ignore you and say "there's a lack of coverage in your area". They don't seem to have a problem cashing in the checks that come from the state though. Rotten!

After the way my father was treated, I cannot recommend this company…read more My father suffered a stroke, then 2 months afterward he had a fall and had to have hip surgery. Anticipating my father's return home from a care facility, our family was focused on lining everything up so my dad would continue getting the care he needs to fully recover. The Merry Maids owner in Vallejo; Jaime, informed my mom that he had another business called, Home Instead Senior Care, and she could hire a male nurse to help my dad with physical therapy. It seemed like a grand idea. Joseph was hired to come a couple times a week to help facilitate my dad's recovery. My sister went to see my parents and noticed the house keeping wasn't going as well as it could have. She mentioned this to Jamie. For whatever reason, Jaime felt challenged, and texted my mother, stating he was no longer offering Merry Maids services, or the Senior Care services starting immediately. As anyone can imagine, my mother is already overwhelmed with my dad's doctor's appointments, and picking up the slack for 2 people, now that my dad is recovering in a hospital bed in the living room. What bothers me the most is that Jaime didn't reach out to my mom and learn how he could improve the situation. Why on earth would Jaime choose to terminate care for an elderly person recovering after a stroke, and hip surgery, just because there was an issue with his other business?! Whatever happened to "the customer is always right"? The businesses Jaime owns have to do with helping people in their lives. House cleaning services and Senior Care exist to make people's lives easier, not harder or more difficult. Why didn't Jaime take a moment to speak with my 75 year old mother, in my parents time of need, and give them the customer service they deserve? First, he could have called my mom, not texted her. He could have remedied the situation fastidiously. He could have... a lot of things, but, he didn't, and now my 79 year old father is without Senior Care, and my mother is without house keeping services until we hire replacements. I feel that Jaime isn't in the correct business if he can't offer his clients good customer service, which requires meeting challenges head on to find a solution, rather than throwing the baby out with the bath water, and uselessly damaging business relationships.

From the owner: Home Instead, located in Vallejo, CA, is a non-medical in-home senior care provider. Our…read morecaregivers, which we closely match with the senior in personality, provide services in companionship, personal care, such as bathing, meals and nutrition, respite care, and other non-medical home care. We thoroughly screen our caregivers because we believe in-home senior care provides practical support with a human touch. Call us today for more information on how to start getting the care that you need from your home.

Fine professionals for my husbands recovery Attend well to all details. On time knowledgeable…read morepersonable. Follow up. Attentive to family concerns

DO NOT USE THI SERVICE. If they have the care you need, you wouldn't know it. If you ask for…read moreparticular types of therapy that their evaluators say you need, you won't get it. I tried with less and less patience to get the help I was promised, but crickets from them. They were less than useless. Seven weeks after hospital release I'm worse & stressed out because of them. I had to change providers to get help.

I am an independent professional caregiver with a lot of experience watching local agencies provide…read morepersonal care, and I have the utmost respect for Senior Helpers. They are a company with a sincere mission of providing skilled, dependable care. A well-run company with both brains and heart. Both my own experience with them, and the experiences others have reported to me, have been outstanding. I highly recommend talking to owner Susan Grant at the El Cerrito Senior Helpers' office about your caregiving needs for yourself or a loved one. I do not hesitate to refer potential clients to them when my work schedule is full, and I love visiting their office in El Cerrito Plaza, because it is an oasis of calm and peace... full of friendly people who really want to engage and help you. I would encourage anyone thinking about getting into this field as a professional caregiver to talk to Susan about a career with Senior Helpers. They are a fair and equitable employer, and care as deeply about their employees as about their clients. There is no other agency I know of that I would make any of these claims about. Nor is there any other agency I would recommend working for. In my observation and based on my research, most are exploitative and poorly run. Save yourself time and energy and start with the best when you are looking for a caregiver, or for work in the field...call Senior Helpers in El Cerrito.

I am writing this review to document serious concerns regarding the care my family received from…read moreSenior Helpers while providing in-home assistance for my mother, who was terminally ill with glioblastoma brain cancer. It has taken me over a year to write this, as the experience was emotionally draining and deeply upsetting. Senior Helpers was originally recommended for light assistance, but my mother required hospice-level care. Management represented that caregivers assigned to our home would be trained for this level of care. Based on our experience, this was not consistently the case. Multiple caregivers demonstrated limited training in personal hygiene, patient mobility, medication handling, and overnight monitoring. I personally had to step in or assist on numerous occasions. Some caregivers stated their training consisted primarily of instructional videos. While several individuals were kind and well-intentioned, they did not appear adequately prepared for end-of-life care. There were several patient safety concerns, including: A medication administration error in which more than the intended dose was given, despite clear instructions that caregivers were not to administer medications at all. Improper assistance with patient mobility, even though appropriate equipment was available. Overnight shifts where required monitoring did not occur. Specific instructions regarding my mother's physical limitations being ignored, resulting in a fall (thankfully without serious injury). Caregivers sleeping or using personal phones for extended periods during scheduled shifts. Additionally, a member of management charged me cash during a home visit that I was later told was supposed to be free. When I raised this issue, it was denied despite the interaction being documented on in-home cameras. These incidents were documented and shared with management. Responses generally focused on staff replacement and billing rather than addressing broader concerns related to training, supervision, or systemic issues. Staffing reliability was also inconsistent. Some caregivers arrived late, some shifts went uncovered, and continuity of care was limited. A small number of caregivers were excellent, but they were the exception rather than the norm. When I raised concerns with management and ownership, communication was difficult and unprofessional, and many questions went unanswered. Contractual notice requirements limited our ability to immediately discontinue services despite ongoing safety concerns. We eventually transitioned to another care provider. After doing so, my mother's care stabilized, and the overall stress in our home decreased significantly. Based on our experience, I would urge extreme caution when considering Senior Helpers for hospice-level or complex medical care. Families in similar situations should carefully evaluate caregiver training, supervision practices, and escalation procedures--and read the contract closely. Update: 1/7/2026 In response to the owner's reply requesting that I reach out by phone, I did so today. I left a message stating that I was returning the owner's request for contact and noted that I preferred not to speak with the manager due to prior communication difficulties. Approximately 15 minutes later, I received a call from that same manager. She was polite, expressed surprise at my experience, and stated that she did not recall our prior interactions. I responded calmly and professionally. The call lasted approximately three minutes. The conversation was brief and respectful on both sides. Later this afternoon, I was contacted by my local police department and informed that a complaint had been made alleging that my call involved threatening language or profanity. Those allegations do not reflect my recollection of the call, which was professional in tone and made solely in response to the owner's public request for contact. I explained this context and was advised not to contact the company again. I agreed. Thankfully both conversations were recorded by my security cam with time & day stamps. The officer said I could file a false police report, but decided I just needed to more on... and so should you.

Exceptional services, beautiful grounds, and well trained, friendly staff. I no hesitation and…read morerecommending.Cogir of Vallejo Hills.

I have a family member that has been living at this facility for multiple years now and really…read moreloves the staff and friends she's made here. But, she just recently found out that the security guard that has been securing this community for the past few years is being let go because of the new fencing and she feels really uneasy (as do other resident friends of her) not knowing who she will call to respond quickly for any incident as she's been able to do in the past with this security guard at any time of the night or day. I personally have seen this security guard locking up the top entrance gate late nights and at various times when it was left open. I was also in the parking lot when I saw this security guard help a senior who had fallen in the bushes and also saw this guard help when a senior needed to move their vehicle because of a medical issue. I enjoy visiting her and the facility is very beautiful and well-kept and the people who work here are very courteous, as was the security guard who will now be sorely missed by my family member.