I had my first car repaired (Acura TL) front-end, which was completed on time and looked as good as new. Unfortunately for me, I had to bring another one of my cars in (Audi S5) a few years later. Due to the first work along with customer service being so good, it was easy. Insurance went through them and made the process easy. I love to see how the work was done and was able to get a tour of the process by Ray. He explained and showed me how the damage is repaired and how paint is applied in the booth. I highly recommend them and drove off knowing short cuts were not taken and proper materials were used. read more

Exceeded my expectations!!! Quick service...excellent communication. They even coordinated the return of my rental. read more

Bay Bridge Auto Body - After - Body Shops Near Me - Oakland, California

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This shop and its manager Ray is one of a kind! He is beyond knowledgeable and breaks down everything needing to be done in a way to be digestible to anyone (even if you don't know anything about cars lol).They got the scratches right out of my car and this shop is very customer friendly. It's clean with an inviting waiting room and bathroom,most shops I've been to can't say the same. They let you know what really needs to be done and will refer you out if they can't help with something specific. Ray is beyond kind and quick to reply. I would recommend Bay Bridge Auto Body to anyone and would definitely return in the future. They are the shining gem of Oakland. read more

Bay Bridge Auto Body - After photo - Body Shops Near Me - Oakland, California

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Got my lexus fixed her a while back. Took sometime to consider making a review now that I have more experience with other auto body shops. The first time I came to get an estimate, the guy tried to imply that my rim/tire was not caused by the accident rather "poor parking" when the driver side of my vehicle (where th damage was) ISNT even the side that parks on the street. When the passenger side tires is where the street parking goes. The quickly dismissed my concerns with replacing my tire/rim from the accident and I had to advocate saying that my driver side doesn't even park on the street. That's the passenger side that makes contact with the street when parking. They kept telling me "everything will be covered by insurance". No one walked me through what specific repairs were gonna happen with my lexus. I got a piece of paper and NO UPDATES at all. No emails or calls updating me on my vehicle. I was just told it will take 2 weeks. I got no clarity on what they meant by "limited unlimited warranty on repairs". Is that for the paint? The replacement sensors? One of the sensors came loose after a few months. SO DISAPPOINTED. I had to get it fixed. It's been roughly a year and the paint has chipped a bit on the back of my bumper. Makes me extremely disappointed that the paint did not last long especially because I chose this autobody for the great paint quality reviews. The back seat of my car has a scratch on the passenger side pocket. No one sits in the back ever & I'm the only one who drives my car and I don't drive anyone around. I noticed it after I picked up my car and I'm disappointed. I did appreciate the added effort to fix my sensor issues although they stated they didn't touch my front sensors and only fixed the back bumper & replaced the sensors for those which one ended up being loose after a few months. BUT when you replace sensors you need to fully calibrate them into my cars system so if my sensors aren't working in the front even though they weren't touched, it means when calibrating them with my cars system something went wrong. I appreciated them making an effort to resolve this issue though. Overall I would say there's a lot better auto shops in oakland like Uptown body & fender that will keep you CONSISTENTLY updated on your car and insurance process. I never got any updates or notification as to the supplements, insurance claims, the process of my vehicle specific day of pick up as it was getting closer to the end of the 2 weeks from Bay Bridge. Unlike other auto shops that keep me CONSISTENTLY updated, this one failed to do such. I received little to no information and was just told "insurance will cover it" when I care about my vehicle and what goes on with it. Coupled on the fact that my bumper has 2 paint chip marks off I'm disappointed in the quality of the vehicle painting. And the scratch on the backseat of my custom leather brown vehicle. I had this lexus shipped from the south to California. My car is my first child. It's a premium full collision sensor vehicle fully paid off no monthly deposit. Call me dramatic but after being able to have good experiences at different shops, I would say Bay Bridge needs to do a better job on updating their clients on what work is being done to their cars. Especially if they want ppl to keep coming back. read more

Awesome communication and handled all my paperwork. Had a minor issue after getting the car back and had no problems letting me take it back for no cost or hesitation. Super good people up in there! read more

GREAT AUTO BODY SHOP!! GO TO Bay Bridge Auto Body!! Someone sideswiped our car and pulled the front bumper away from the fender. Lots of scraped paint. There's also a dent in the back. I got three quotes and went with Bay Bridge Auto Body. Ray, the General Manager was AWESOME!!! * I made an appointment (they had lots of availability.) * He was the only one who gave me multiple levels of pricing (I didn't need our 8 -year-old car to look factory new.) They did all the work the SAME day as the estimate. * Cost a fraction of the other estimates. (Seriously, a FRACTION). * He also saw that the bumper on the right side was loose and could tighten that up. * Everyone there greeted me and asked if I was being taken care of * Ray is a pro, friendly (not just nice, but friendly!), knows his stuff and has great contacts. He referred me to his contact at the car dealership so I could pick up the exact paint color. He referred me to another person who does mobile dent repair who picked up the phone immediately. Honestly, could not have had a better experience and am so relieved we didn't spend thousands of dollars. Go, go, go to Bay Bridge Auto Body Ray Wong, General Manager 2130 90th Avenue Oakland 94603 510-635-2020 ray@baybridgeautobody.net https://baybridgeautobody.net/ read more

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We had an unfortunate accident at a bad time and were unsure of what to do. We got a recommendation for this business, so we had the car towed there. We've been to 2-3 body shops in the area over many years, and the work has always been good, but we weren't pleased with the service and the difficult process of paperwork, insurance company, rental car, etc. We'd never been to this shop but were desperate, so we just went there. We have never seen or been to any business with this place's standards, kindness, and helpfulness. We were upset and rattled, and though Ray had no idea that the car was coming, he just took over and told us right away what could be done, how to contact our insurance company, and how to understand their response, etc. We had to rent a car, and we like Enterprise. Ray just called, rented the vehicle, and had Enterprise come to the body shop to pick us up and take us there to get the car! We contacted the insurance company, and they wanted us to take many photos of the car and send them to them. We went to the shop to take the pictures, and Ray came out and took them all for us, and we just sent them to our insurance company. It would have taken hours for us to follow all the instructions for each photo, including the angles, distances, etc., that the company required. He then stored the car at no cost until the INS Company submitted their estimate for the damages. Unfortunately, they TOTALED the car. When we went to get our belongings out, he had already arranged for the INS company to pick the car up and arranged with Enterprise to extend our rental. We did nothing. He did it all for us. He then advised us on the car's value so we could evaluate the insurance company's offer. He looked up the comps they would use for us so we knew what was a fair price. Because of his help, we got a very fair price. We could not have gone through this without his incredible help and time spent with us (virtual strangers) We have been spending a year planning for a huge family event, which is now imminent. When Ray heard this, he became even more helpful and made it so much easier. This unexpected bad accident could have pushed us over the edge, but now we are easily past it because of him. Ray kept in constant contact with us even after hours and on weekends! UNHEARD OF! After five days of this wrangling and Ray spending hours helping us, we asked what we owed, and he said, "Nothing!" In our whole lives in the Bay Area, we have never dealt with a body shop or any business like this. We hope we don't have to go back for anything, but Bay Bridge Auto will be our lifetime body shop. We've shared our story with all of our family and friends, who were so impressed; we're sure they'll be going there, too. I don't write reviews often and never with this effusiveness - This experience warrants it. Highly recommend read more

My Honda accord was in an accident and I was recommended to bring it to Bay Bridge Auto Body by my mechanic. They did a fantastic job, it looked amazing and they took care of the insurance paperwork. The waiting room is nice and the staff is very friendly and professional. I came back later with some touch up paint questions for a used car I had recently purchased and they were incredibly helpful. I would definitely recommend!!! read more

Bay Bridge Auto Body is outstanding in all ways and exceeded expectations! Cannot believe the transformation of my vehicle! My situation may be a little unusual; no vehicle accident or damage, and instead, wanted to see if a few recent interactions with a sliding gate and fence could be fixed. Yes, indeed they are now fixed! Ray and team worked their magic on a few minor scratches and scrapes, and now the vehicle looks brand new. They recommend a good wax & polish, etc, and will do that next. Bay Bridge Auto Body is super professional, organized, efficient as well as being so helpful and kind; they came highly recommended by Costa Auto Care and Tires. Win Win! I plan to bring the car in for any future scratches or scrapes to keep it in top condition -- Thank you Ray and Team! So great to work with you and know you are there for any future needs. Bay Bridge Auto Body is Highly recommended! read more

Simply the best. We've had our car hit and run multiple times and they've been our go to every time. So helpful, friendly and the customer service is unbeatable. Highly recommended! read more

My tire was damaged and a friend referred me to them, describing their friendly, quick, quality service at a reasonable price. I was happy to tell her I had the same excellent experience. I would happily recommend this place to a friend. read more

Was recently involved in a hit and run but Ray went the extra mile to take care of everything! Fast turn around time for service and very responsive. Especially seamless if you are insured by Statefarm. Will definitely be using Ray's services again if needed - thanks Bay Bridge Auto Body! read more

Easy. The process here with getting your car fixed is super easy. I think one of the drags of being in an accident or having to get your car repaired is working with insurance and body shops and making sure you're getting what you paid for. That is definitely not the case for this place I didn't have to call my insurance, they took care of everything. I just had to show up drop off my car, and someone was there to pick me up from enterprise. When your car is ready, you drive back in your rental car, you leave it at the body shop and they will return it for you... And then you're good to go with your car like brand new. They clean out your car and make it look like new on the inside as well as the outside. I had an issue where my paint was chipping off, and I just gave them a call and they fixed it for me super quickly, and there was no hassle in getting it fixed. Super great service, definitely a hassle, free experience. read more

After my car was rear-ended, I ended up taking my car to Bay Bridge Auto Body and this was such a seamless experience, hands down. David helped me with the estimate, explained things very thoroughly and even spoke to my insurance agents regarding my claim. He was very responsive and always kept me up to date regarding my car. With regards to the actual work itself, my car looks as good as new! read more

My car was cracked on the bumper. Ray Wong and his team did a excellent job. Him and team found parts when right now its almost impossible. He found parts and wouldn't start until all part's had arrived which took only two days.. they handled my claim and called the rental company for me to pick me up and when they were done they had the rental picked up for me from the shop. The claim established and all work complete in a week. WOW...EXCELLENT WORK! read more

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It's always so weird finding a new car repair place, so I thought I'd write this one up in case anyone is looking for some car body repair. I see from all the ratings that our experience wasn't unique: top notch overall experience, and high quality repair work. Ray was our point of contact and was professional and did a fantastic job of communicating everything to us throughout the whole process. We ended up catching Covid on vacation so had to leave the car with them for a few extra days, which they were extremely cool about. Then when I went to go pick it up, it was extra shiny and nice. Dude tells me "we went ahead and polished your headlights"... what? I mean, it looks awesome, but who even does stuff like that? This place, that's who. Also, the repair work and paint looks flawless (our car got sideswiped by the garbage truck). Strongly recommend this business! I'm not hoping that anyone else beats up my car, but I sure know where to go if anything happens again. read more

The best. Ever. My car looks better than when I bought it. No lie. And I bought it new. And the customer service matched the work on the body. Highly recommend. read more

Bay Bridge is a top tier autobody shop that delivers outstanding quality and service across the board! I was involved in a car accident and it was a daunting task of dealing with the other persons car insurance company to get everything handled. I was clueless of the process and I had no idea what to expect when it came to the fixing of my car and they were low balling me. I called Bay Bridge and Pamela was amazing! She listened, was very attentive and assisted me with what to look and ask for from the insurance agency. She answered my questions about the repairs and the process. She was so cooperative and helpful every time I called. I appreciated the care and support she gave to me. She made this process seamless on their end. When it came to the repairs they did an excellent job! My lady bug looked like new! The guys were nice and Ray was wonderful! Ray was extremely friendly and helpful. He noticed that my key clicker wasn't working and fixed it for me! I never mentioned it, didn't know how to fix it, but I just dealt with it. When I came to pick it up, he told me he fixed it! I was so happy! That's going above and beyond. He explained about the paint on my car, how to care for it, and if I had any issues to please come and see them. My goodness, after the hell I went through with that other insurance agency it was a welcome relief to work with people who were professional, helpful and put my mind at ease. No stress at all. A1 service and I highly recommend them ! Thank y'all so much Bay Bridge Auto Body! read more

THIS PLACE IS THE BEST! Hands down, start to finish, enjoyable experience. They fixed my car within days and returned it to me SPARKLING CLEAN! Honestly I had no idea it was even my car. They went above and beyond with repairs and customer service. Pamela is a total GEM! She kept me up to date with the repairs and turn around and was always happy and smiling. 10/10!! read more

Bay Bridge Auto Body - Cleaned and fixed like factory - Body Shops Near Me - Oakland, California

Someone crashed into my Jeep a couple of months ago & I was looking around for body shops to take it. I came across bay bridge on Yelp & thought I'd give them a try. Since the beginning David and Ray were so helpful! David kept in touch with me throughout the week & a half that my truck was there. He kept me updated about everything & made sure my truck got the best care. Which was what I wanted!! They did such a good job. They even washed my truck inside and out!! Sorry it took me so long to write a review David! Thank you so much for all you guys' help :) read more

Bay Bridge Auto Body - After - Body Shops Near Me - Oakland, California

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I cannot say enough good things about this place. Last month an extremely large tree fell right on the hood of my car. My insurance recommended a few places in the area and I chose this one because it was the only place that could do the estimate and start repairs immediately. I could not be happier. They called multiple times to give updates and worked seamlessly with my insurance (State Farm was also amazing during this process if you don't like your insurance). They washed the inside and outside of my car and it only took 2.5 weeks for over $16,000 in total damages. Everyone was super friendly and I am so thankful I found them. See before/after pics below! read more

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The level of communication and customer care I received at Bay Bridge Autobody was exceptional and probably one of the best customer experiences I've had in a decade. Ray is incredibly warm. When I dropped my car off for repairs, after we did the assessment, he wasn't there but someone else was there. Ray called to apologize that he wasn't there and to explain when the car would be ready etc. They cleaned up my aged headlights and let me know one bulb was out, and they reattached my bumper free of charge. AND they completed everything a day early. This was a stark contrast from when my car was in a shop in 2015 for weeks and with little to no communication. Really great people and a great business with a level of customer care I haven't seen in a long time. As a marketing professional, I'm exceptionally critical of customer service experiences and always trying to drive home the impact it has on growing and repeat business. This place could teach lessons! read more

I really can't say enough about this company. During the rain I was rear ended. First accident I have been in. I had anxiety about getting my car fixed cause I have heard horror stories about the whole process. From the second I pulled up till I drove off I can't say enough about the professionalism of these guys. They explained everything and got the job done earlier than they expected. The sent text messages about the progress they were making which made me feel good. The whole staff was awesome but gotta say Mario who was my tech was the best. Can't say enough about his profession and customer service. Over all if I could give them 10 Stars I would. Thank you all at bay bridge auto body! read more

Bay Bridge Auto Body - Finished - Body Shops Near Me - Oakland, California

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I cannot speak highly enough of Ray at Bay Bridge. I recently was hit in an accident and I brought my car in for a quote for my insurance. Ray was efficient, friendly and so knowledgeable about cars. He went out of his way to advise me on how to deal with my insurance and where to look for new cars. He also responded to my emails over the weekend with recommendations. After purchasing another car, I brought it in and Ray completed a full inspection, and recommended his friend at another service center. I am so grateful to have met Ray! I was so stressed after losing my car and he made the whole process so much smoother. I have definitely recommend Bay Bridge for their honestly and professionalism. We will be back for all our auto body needs! Thanks again (: read more

ray, Ray, RAy, RAY, RAY RAY RAY!!!! (clapping & hooting) Dude wrote the book on customer service. Communication is this man's middle name. Ask for Ray 'communications guru'when you drive into their shop! It's true, I was forced here by Statefarm but honestly, glad my monies are going someplace that actually does the job. I went in thinking I had a busted totaled CRV, but currently I am driving said CRV happily around Oakland trying to avoid going back into the shop! Would come here regardless of insurance specifications and recommend others do, too. read more

Oh my god. Words can't even describe how incredible this auto shop is. I took my car in for a front bumper repair and David, Ray, & Rico were some of the most helpful, efficient, & informative people I've ever worked with. They gave me consistent & detailed updates, fixed my car in less than 48 hours, and helped with the entire rental car/insurance process as well. As a low-income person that works night shifts, they were so understanding about working with my schedule (several of them even offering to work during their lunch break because it was the only time I could come in) & giving complimentary services that other auto shops have never offered me. Additionally, as a non-man with very little knowledge about cars, I always worry about being scammed or overcharged for services. These men did the exact opposite. There wasn't a single moment that I felt unsafe, spoken down to, or taken advantage of (due to my lack of knowledge). If anyone ever needs any repairs in the East Bay, these are definitely the people to go to. I've already recommended them to friends that got impacted by the storms & other miscellaneous car damage. Hopefully, fingers crossed, I won't need to take my car in for any repairs any time soon but if I do, I'll most definitely be going back to them. read more

I received fantastic service after being connected with Bay Bridge Auto Body after my car was hit. From drop-off to pick-up the experience was smooth and I was updated throughout the entire process. David and team even coordinated with the rental company to help with that process as well. This was the best auto shop experience I've had in Bay- I highly recommend working with them! read more

I went Bay Bridge Auto Body to fix the rear bumper of my Volvo XC90 in early 2022. Ray is professional and responsive to have my car fixed. After nine months, I found my rear sensors on the rear bumper were off. I wrote an email to Ray to see if he can help me with this issue. About 30 min, he gave me a call and schedule an appointment next day to deal with this problem for free. I really like his service. I highly recommend the place (but hope won't need to be there again )! read more

Where do I start? Ray provided some of the most incredible customer service I have encountered. He was knowledgeable, patient, kind, funny, efficient and made the entire process easy and smooth. The generosity of the owner, Sung Kim, allowed me to get my car back months earlier than originally planned. This was a huge help to my family. Ray managed the repair at Bay Bridge, arranged for the car to get to Minute Muffler (also amazing, thanks to Aurelio) for welding work, and back to Bay Bridge, all in about 55 hours. I can't say enough about Bay Bridge Auto Body! read more

Note that the last syllable of "Hurray" is "Ray"! Ray runs a well-oiled (car talk) machine!! This was my second time needing his help. In these times of frustration, waiting car parts that have not arrived after weeks or even months, he manages to keep his cool. He communicates with a good nearby car rental company, so there's one less arrangement clients have to worry about. The most important thing: the body work was fantastic. I swear, my car looks brand new! They deliver the car clean and polished. And in teh front and waiting area of the shop, there is amazingly, no dust and no noise. I spoke with two employees here while Ray was busy were terrific as well. Thank you Bay Bridge Auto, and hurRAY to the work you do. read more

I have had two vehicles repaired at Bay Bridge Auto Body. The work is on time and exemplary. The folks are courteous and kind. Most importantly, they are honest. Bay Bridge is my go to auto body. read more

My Prius recently got rear-ended on Hwy 880. David Han and his team at Bay Bridge Auto Body completed the rear bumper replacement on my car today. They did a super excellent job! I'm extremely happy with the results and the service from start to finish. I appreciate the great customer service - being responsive, making a swift and honest appraisal, explaining all options, and providing timely updates when I brought the vehicle in for the repairs. Also, I appreciate the excellent workmanship of whichever technicians worked on my vehicle and how quickly they did the work (all done within 24 hours of dropping off the car). Thank you guys for doing such a great job! I can say without hesitation that Bay Bridge Auto Body is the place to go for any auto body repairs in the East Bay! read more

Ray is a stand up guy! Very professional and honest. Work is very good the best in Oakland so far! Ray will do the best he could do to make sure you leave happy! Right on Ray I appreciate you. read more

Unbelievably "on-point" customer service from this shop, and especially David!!!! I'm not even sure where to start?!? It's a pain to have to repair a car after an accident--you want the process to be easy at the very least, and wonderfully seamless at the too of your list!! if you want this plus clear, kind, detailed service, then RUN to this shop! You will get all of this and more! David takes each repair seriously, like each car is an opportunity to create a masterpiece!! My car was no exception!! It was returned to me in better shape than when it came in!! You cannot beat that!! Now, for any issues with the car going forward, I'll head over to David and the team!! I will be a customer for the life of my cars! Thank you soooo much!! read more

Someone ran into my bumper and tore it up. I received a new bumper and my car looked brand new. He even added a little paint to the wing which had nothing to do with it! I would recommend and if anything else happens I'll be back. read more

Bay bridge auto body took care of me recently when my car was rear ended on the freeway & i needed a new bumper. Good work fair pricing and honest is how i would describe bay bridge auto body. I worked with Ray and he was super helpful, attentive, and got the work done in a short time so i wouldnt be out of a car for long. I highly reccomend! read more

Where do I begin, these guys are pros and professional in every step of the way. I got into a finder bender in my black Genesis and it was pretty bad ..i told asked AAA to send me to the best and they sent me here. And boy am I glad they did!! From the time I dropped of my car they were on their game..the place is clean and has a nice wait room with star wars and ammentitys. They took pictures gave me a quote and set a appt , baring AAA approve my claim. So they did and I brought my car their a week later. They even had a uber ready take me to the rental spot..clucth!!! I received update all the way up until I got my car ...and boy let me tell you. I felt like I was on PIMP MY RIDE!!! THEY exceeded my expectations and more. It looked better they when I first bought it. Needless to say... HECK YEAH! I would recommend these guys to anybody and their mothers, sisters and cousins too! If u need body work ....RUN to these guys and tell um meezy sent u ... They will take good care of u!! Thanks guys u rock!! 8 stars! read more

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I have a dent in my car that they advised me would be significantly less expensive to pull out with magnets, so they recommended another shop to me to save me money. (I'm not going through insurance.) They could have tried to take my money but behaved with integrity. If I ever have a need for a body shop, I'm coming back to them! read more

Had to take my car here after being crashed into on the freeway. Staff was so friendly and kept me informed on the progress of my vehicle. Very professional and handled repairs in a very timeline manner. Also, my car looked wonderful when I picked up! read more

David Han was fantastic. I couldn't be more impressed. They did a great job, and fast. I'd give them 10 stars if I could.