Received first class treatment and carside service courtesy Zackery, who helped me find wipers for…read moremy Highlander then installed them personally for me today, in the freezing rain. These guys have always found me what I've needed car-wise going back to 2013. Thanks, Zackery and O'Reilly's!

Price gouging!!!! What was $180+ I went online and got for $40 total. This is not a mom and…read morepops shop it some rich corporation ripping off hard working people and taking advantage. I don't enjoy getting ripped off so if you're like me I wouldn't go in here it's 2025 every thing is online even next day shipping on the items wouldn't have amounted that high.

I came to replace a battery for my Nissan Pathfinder, after comparing prices with other local auto…read moreparts stores in town. NAPA auto parts gave me the best deal for a brand new battery and they replaced it for me at no extra cost. Cody, the store manger was super helpful, kind and attentive. I'm super grateful for the pleasant and professional customer service and highly recommend this store! God bless.

We began our travel from Montana heading to San Francisco, when we were in Oregon we realized my…read morewindshield wiper was missing on the right side. We stopped at a gas station, bought one, couldn't get it to work (because it wasn't the right kind of latch) and got into a bit of a snappy tif with one another. Needless to say we got back on the road with an unfixed wiper. Hit the CA border and hit weather, so leaving the wiper unfixed was no longer an option. So we stopped in Weed at the napa and they were fresh out of my kind, who knew wipers were so picky!... Bummer! They recommended we head to Mt. Shasta and called the store ahead of time to save me one. Good thing too because they were low on my wiper too! Next we headed to Mt. Shasta, such a stinking cute little town and the Napa team here were wonderful. Bought our wipers, couldn't get them installed so the lovely guys came out to the rescue! My wipers were new to them too, but they took the time to figure out how to put them on and make sure they worked. To top it off they recommended some great food options as well! Now you're probably wondering what sweet ride I have that would require such special attention?... brace yourselves folks for this shocking obscure vehicle............................................................. 2014 Ford Escape, yup you heard that right. A random run of the mill vehicle millions of other people drive that apparently has weird connections to their wipers.

Affordable and efficient tire-repair service, right at the perfect spot for travelers as they…read moreexperience challenges. Quick & easy care.

An update: I was offered a full reimbursement from Jennifer, the owner for the most recent services…read moredone at the shop and was advised to go elsewhere, which I will gladly do. Thank you for your time and attention! My Horrific Experience at Point S in Mount Shasta I rarely leave negative reviews - especially for local businesses which I love supporting, but my experience at Point S in Mount Shasta was so deeply disappointing, I feel a responsibility to share it. After being a loyal customer for years, I scheduled a diagnostic appointment back in July 2025 for my 2003 Nissan Pathfinder--an appointment I waited an entire month for. I clearly outlined issues including a suspected fuel injection problem, oil leak, belt noise, inaccurate fuel gauge, and difficulty climbing hills. On the day of the appointment, I arrived at 8:00 AM and was handed the wrong service form by the owner Jennifer. After I corrected the mistake, I was told I'd receive an update by noon. No one called. I tried repeatedly to reach them by phone and was ignored. At 4:00 PM, I finally reached someone who told me my car hadn't been looked at and would need to stay overnight--something I explicitly stated I couldn't do due to work obligations and an urgent trip to the animal hospital in Redding for my dog. So I paid for a taxi to the shop, only to find that nothing had been done. The owner, Jennifer was extremely rude and impatient to me. The oil leak hadn't even been addressed, and I was told the shop didn't have the equipment for a fuel injection diagnostic--which begs the question: why was I given this appointment in the first place? Why wasn't I told this upfront? A month later, I paid for a fuel pump replacement based on their mechanic's recommendation, supposedly resolving all the initial issues. But within a week, all the same problems returned. I contacted them again, and once more, promises were made and broken. I was told I'd get a callback with an appointment before September 18, again by Jennifer the owner -- but I never did hear back from her. I even took time off work and stopped by in person, only to find no one available and no answers. She was gone and never called me back. This level of disorganization, miscommunication, disrespect and total lack of accountability is inexcusable. I lost time, money, and peace of mind--and still, my car isn't fixed. I trusted Point S with my time, vehicle, and hard-earned money, and was met with a pattern of negligence and disrespect. No one deserves this kind of treatment. I strongly urge others in the Mount Shasta area to think twice before bringing their vehicle here. I'm now seriously considering my next steps to resolve this situation. This is absolutely unacceptable! Thank you for your time and attention on this matter.

Ethan is nus the person in charge of scheduling and he's fantastic. Game changer. Smart…read morearticulate. He's attuned to your needs. Excellent staffing change. I bought my Jeep here but service was so bad I would take it elsewhere for oil change. Light replacement etc. I had great results last week.

Great customer service and fairly reasonable smog prices especially when it's really the only shop…read morein Mount Shasta that is doing smog checks anymore

I went in for some routine work and they discovered rats had seriously chewed up my electrical and…read morefuel lines and disaster was waiting to happen. Though a new customer, they gave the problem prompt attention and had me up and running again faster than I'd hoped. The place offers expertise, fair pricing and refreshingly on-the-ball service.

I have a 2015 Chevy 3500 duramax, the statement "Exhaust Fluid Quality Poor" displayed on the…read morescreen and was limited in speed (65 MPH). I walked in Monday morning, 4/27/26 and asked if they could get me back on the road. A technician was assigned to start right away, there was an electrical issue and the downstream NOX sensor was bad. They had me on my way by 2:00 same day. Great service and people, thanks.

Larry was quick to respond and came within 24 hours. He gave me a good price. He was very…read moreknowledgeable.

Refused to drive 30 minutes from mt Shasta even when offered an extra fee for fuel and drive time…read more Not too "mobile" after all. Must be nice to turn away potential clients

Routine maintenance, minor repairs, and major repairs all were done professionally and in a timely…read moremanner and at a fair price. Staff are all pleasant to deal with. I am very thankful that I can bring my Sprinter van to a local shop of their caliber. I could have ignored a noise. Thankfully Chris took a test drive and then remedied what would have progressed to a very serious and costly problem. Of course I'd prefer it if my vehicle never needed their help. Who likes car problems? When I need them, I'm happy to bring my vehicle in for their expert care.

Super friendly and efficient. The skid plate on our car was falling off during our trip. They…read moremanaged to reattach it in a matter of minutes, and charged us $20.

We needed air in our tire. We did but need fuel, but wanted a drink and snacks for the road. The…read moreclerk refused to turn on the air despite a purchase, insisting it had to be a fuel purchase. As someone who travels full time, I have never encountered such a firm refusal. Seriously? It's AIR. While I realize the equipment costs money to maintain, we were happy to spend money in the shop. We had just fueled up the night before and did not need fuel, but just needed air in a tire. Terrible customer service.

Got gas here and tried to use the bathroom. The door has a code and asked for it. They gave it to…read moreme and I went to put it in and it did not work. Went back and told them it did not work and they asked if I put the right code in and gave me the same code. Tried it again and it did not work. Finally just left and went to Burger King and used their bathroom. No code needed. Do they have a serious homeless problem here where people are trying to use the bathroom? Frustrating. Will try another gas station when coming through this town on the next trip.

What's up: We had to do a quick supercharge session before hitting our next destination on the…read morelist: Lassen Volcanic National Park. Parking: There are 15 rear-in spots and 1 head-in. It was fairly busy when we arrived and there were only a handful of open spots. Environment: The chargers are located in the parking area near the Puerto Vallerta restaurant and O'Reilly Auto Parts. Once you see Black Bear Diner, turn into Commercial Ave. It'll lead you into a small shopping area towards the back. The area is ok but there's not much to do. For restrooms, we went to the market called Ray's Food Place; once inside, you'll see the sign towards the right of the building. There's also a ChargePoint charger not too far away. Yay/Nay/Meh: Meh. The area doesn't have much to do nearby. There was one trash can close by that was overfilled. It was convenient since it was right off the 5 FWY.

Fun place to charge your Tesla in a shopping center located in the town of Mount Shasta. this is a…read moreconvenient location right next to the Black bear diner and near a Mexican restaurant. Burger King is also across the street they were plenty of chargers. this also looks like a safe location. there is another supercharger station located across the street at the best Western Hotel.

Yeah I had it exhaust manifold job done ended up costing me 555$ to fix what had been done the guy…read morerewired my O2 sensors which electrical Arc off the chassis causing my vehicle to blow fuses particularly camshaft sensor fuse I replace the fuse it was a $70 fuse did all the work myself so all together I have thrown away 625$ just from taking the captains advice so unless you have a lot of money to throw away I'd recommend that a person do it yourself! DYI or there are several other shops around the area just make sure you pick one that the Captain hasn't been fired from

Shipwrecked? Marooned? Call the Cap'n! He'll have you ready to set sail, in no time! Also,…read moreavailable for general maintenance to keep your ride ship shape! Excellent pricing. Awesome customer service. He keeps my 99 Ford running like a champ! I highly recommend Cap'ns Roadside Service. Sincerely, a very pleased customer. KimK