The worst customer service in the area ...we felt so unwelcome and the 2 old man shouldn't even be…read moreon the front door if they are gonna be so rude. We are 8people and we all felt insulted AS SOON WE CROSS THAT DOOR! we were ALL wearing mask, fully vaccinated and that guy was AN ASSHOLE TO ALL OF US! We are gonna buy and rent stuff someplace else I'm gonna share this review in all my social media ...even 1 of the person in our group try to be nice at one of the rude old dudes and they were so RUDE! We felt so uncomfortable ... DONT GO! I WILL NEVER EVER COME BACK AND NONE OF THE 8 people in my group Is sad because the people in the second floor are nice but is the worst experience that I have in IDAHO

Our favorite shop since our first visit to Ketchum area. Employees are enthusiastically helpful and…read moregenerous with their knowledge. Our best rides and camp spots have come from their insider knowledge. Bruce changed out my brake pads lickity split while sharing trail recommendations which became our most memorable area rides. Pivot dealers but supplies of bike for sale during the pandemic are low. Plenty of rentals, even high quality eBikes.

This was sooo fun! Would totally do again. Our guides: TJ, Duke, Jameson and Nate were amazing!…read moreThey taught us everything we needed to learn about fly fishing and we actually caught fish!!! It was great and this is coming from a 13 year old! They knew the best spots to catch fish and made us great food. It was a great experience. Would totally do again. 10/10

Excellent experience! Amy was our guide. She was friendly, patient & knowledgable. My son in law…read more(an Italian scientist) had never experienced fishing at all in his lifetime. Amy had him fly fishing in record time & he netted 4-5 nice rainbows. Highly recommend!!

Did a full day trip with Guide Adam Pennington that took us to Silver creek in Bellevue. This was…read moremy first experience and it was out of this world. Adam met us at the shop On SV road. Drove to Silver creek and spend 6 hours of fun, learning all things Fly fishing, caught many fish, had a provided great sandwich with drinks. The experience was one of a kind... Book our guy Adam and enjoy!

Great fly fishing shop. Stopped in from out of town and Pete was super friendly and helpful on…read morewhere we should explore, fish and camp. Caught two rainbows in the warm springs creek. Thank you, Pete!

These guys are GREAT! incredible service and the three mechanics and owner were just fantastic. I…read morepopped in last week with a stripped out head tube tensioner. Instead of selling me a new head set, the owner suggested re-tappining it. One mechanic stopped what he was doing and dug out his tap set and cleaned it up perfectly. The threads were great but the bolt holding it in was too short...both mechanics started tearing the shop apart looking for the longer bolts that fit it. They find the package of extra bolts and just give it to me. This would have been great service if I'd bought my bike there, but its incredible service considering I'm just a random guy coming thru town who can't ride his bike until I get it fixed. Thanks so much guys, I will recommend you to anyone looking for a shop in Ketchum!

Ketchum is a heck of a great town, loaded with quality stores full of good atmosphere. The Sun…read moreValley Lodge is a short drive away. The best of the stores? For me, it's this place, a terrific combination of high quality merchandise and exceptional customer service. Love the exterior, a beautiful entry way with lavender and gorgeous plants, and their you enter into an outstanding store with a superb layout, along with just about anything you would like in outdoor apparel and gear. It really rocks. The highlight is the quality of the customer service, as their staff is friendly, experienced, and so knowledgeable. They interact so well, and aren't pushy like so many stores. Loved Mack, who was so fun and friendly. No doubt that I will be back!

Top notch ski store. They have been our favorite store in Sun Valley for 40 years. Carry great…read morebrands. Have excellent and knowledgeable service. The best in the Valley for skis and boot fitting. Also, we always have our skis tuned there.

I was fitted by their staff for a premium full suspension mountain bike. Paid about $90 for a 4 hr…read morerental. Went up to Galena to ride the Harriman trail. Got on the bike and my friends laughed and said a 6 foot tall woman should not have been fitted w a small size bike. Luckily my daughter is 5' 6" so she could ride it and I just jacked her seat up to the max. When I returned the bike and told the guy that I couldn't use the bike because it was so small he said "oh" and walked away.

Keith is a dedicated to his craft of ski boot fitting. He understands what it takes to get a…read moreserious skier comfortable in the right boot. He and Paul are there to get it right, no matter how many times you stop by for a tweak. It is worth a trip to Sun Calley to work with this shop. Thank you.

Unbelievable service and skills! For the past 10 years I have purposely traveled to Ketchum yearly…read moresolely for boot services. Keith and Paul are magicians and artists who have custom fit my boots for supreme comfort and performance...

Great snowboard shop ! Cute location! Really good selection of anything that you may need for…read moreskateboarding or snowboarding! Really knowledgeable employees! And Dave the owner is THE BEST! He is a Ketchum celebrity for sure!

1. Dave is awesome. 2. Staff all very happy and helpful…read more 3. Place is stocked full of cool stuff. 4. Dave is awesome.

Claribel Nunez, the NEW OWNER, boot fitter and certified pedorthist did a fantastic job adjusting…read moremy ski boot and she did an excellent job with my boot liner fittings. She was very friendly and knowledgeable. Overall, an excellent experience.

Awful experience! Old musty shop…read more I went in for cycling orthotics. 1. The orthotic mold process was probably unhygenic . You stick your feet into sand that may or may not have been changed In months. 2. The orthotic tech was rude , aggressive and just an awful person to work with. 3. The orthotics were large clunky and in no way did they work in Cycling shoes. 4. I asked if I could return them for a partial refund . The owner never returned my calls. I tried 6 times and left messages with store employees One store employee said that I signed something that would prevent me from any kind of refund. I tried many times to see what could be worked out . I lost $485.00 and am shocked that this store is still in business . This is an outdated mean spirited business

These guys were amazing! They accommodating all of my idiosyncrasies with equipment and made to…read moreseamless for the same price of equipment rentals elsewhere. Will definitely rent from them again!

Scott from Ski Butlers was absolutely fabulous! He brought the ski equipment to our condo, helped…read moreus get our boots fitted, and best of all met us later that morning at the base at River Run In Sun Valley to switch out my boots for me. He has top notch customer service and communication skills. He was a joy to work with. We will be using Ski Butlers from now on!

Curtis is the consummate pro. Has always tuned our skis for years. At the beginning of this season,…read morehe personally tuned a pair of Atomic Vantage Ti for me. They are skiing the best they have ever. Just drilled them into the sweet spot. He also recommended several models of powder skis. I bought one of his 3 recommendations after extensive research on my own. Now he has mounted up the bindings & tuned them. Can't wait to ski them in the powder that dropping out of this current storm. Curtis & his whole crew are best at what they do. They are always knowledgeable & kind.

By far, the best ski tune I have had in 50 years of skiing. I will always return here for all my…read moreski tunes.