PK's hooked us up with a rental for 2 kids bikes, and were super accommodating in the return. We…read morehad a blast taking our kids to the Hailey Bike Park. The beginner pump track was perfect for our almost 5 year olds (and even 3 year old on a balance bike) to practice on. Will return again!

I went in to rent skis , boots and poles . I actually wanted to buy my boots but Richie suggested…read moreI demo the ones I liked first . Richie was very helpful and kind when I returned to purchase boots . I've had them adjusted since purchasing them and they are awesome ! Thanks Pk!!

Great snowboard shop ! Cute location! Really good selection of anything that you may need for…read moreskateboarding or snowboarding! Really knowledgeable employees! And Dave the owner is THE BEST! He is a Ketchum celebrity for sure!

1. Dave is awesome. 2. Staff all very happy and helpful…read more 3. Place is stocked full of cool stuff. 4. Dave is awesome.

Top notch ski store. They have been our favorite store in Sun Valley for 40 years. Carry great…read morebrands. Have excellent and knowledgeable service. The best in the Valley for skis and boot fitting. Also, we always have our skis tuned there.

I was fitted by their staff for a premium full suspension mountain bike. Paid about $90 for a 4 hr…read morerental. Went up to Galena to ride the Harriman trail. Got on the bike and my friends laughed and said a 6 foot tall woman should not have been fitted w a small size bike. Luckily my daughter is 5' 6" so she could ride it and I just jacked her seat up to the max. When I returned the bike and told the guy that I couldn't use the bike because it was so small he said "oh" and walked away.

These guys were amazing! They accommodating all of my idiosyncrasies with equipment and made to…read moreseamless for the same price of equipment rentals elsewhere. Will definitely rent from them again!

Scott from Ski Butlers was absolutely fabulous! He brought the ski equipment to our condo, helped…read moreus get our boots fitted, and best of all met us later that morning at the base at River Run In Sun Valley to switch out my boots for me. He has top notch customer service and communication skills. He was a joy to work with. We will be using Ski Butlers from now on!

I rented for the first time with Black Tie in Sun Valley for my 14 year old son. Their service was…read morefantastic! It was more convenient than waiting in line at the mountain to rent, as they delivered the skis directly to my hotel at the time of my choosing. They were very flexible and easy! I rented for 2 days, and it turned out that my son got hurt so we needed to skip the 2nd day and instead ski the 3rd day. Black tie was great -- giving me a free comp skip day and allowing us to keep the skis for an additional day at no additional charge! Net it was cheaper and more convenient to rent with black tie instead of on the mountain. Thanks black tie! We'll definitely rent again.

Rented skis, boots, helmets, etc for the whole family. They provided great fittings and were so…read moreaccomodating and friendly! They waited -for us while we ski-ed forever and back- before closing so we could return our equipment on time. (Who does that?) We loved meeting the guys here and recommend them 1000%!

Claribel Nunez, the NEW OWNER, boot fitter and certified pedorthist did a fantastic job adjusting…read moremy ski boot and she did an excellent job with my boot liner fittings. She was very friendly and knowledgeable. Overall, an excellent experience.

Awful experience! Old musty shop…read more I went in for cycling orthotics. 1. The orthotic mold process was probably unhygenic . You stick your feet into sand that may or may not have been changed In months. 2. The orthotic tech was rude , aggressive and just an awful person to work with. 3. The orthotics were large clunky and in no way did they work in Cycling shoes. 4. I asked if I could return them for a partial refund . The owner never returned my calls. I tried 6 times and left messages with store employees One store employee said that I signed something that would prevent me from any kind of refund. I tried many times to see what could be worked out . I lost $485.00 and am shocked that this store is still in business . This is an outdated mean spirited business

A shout out to Bruce at Hailey Sturtevants who went beyond the call of duty in repairing our cross…read morecountry ski boot today. The power strap tightening bracket broke rendering the boot useless, and it is the only boot my wife has ever skied on that hasn't left her with blisters. The repair required a plastioectomy of the left flange followed by a beautifully constructed anterior "strapostomy" replacing the original that had been amputated. Bruce supplied a loaner boot so we didn't miss the best day this year on the trails at Quigley canyon, and tomorrow we will be back to Prairie Creek with a boot stronger than the original! Thank you Bruce. Thank you Sturtevants. You always seem to be there when we need you. Your rentals are great, skis and bikes, and your service is top notch! While we haven't used you for base waxing, folks who have say they are pleased with how well you match wax to conditions. Your prices for xc ski waxes like Swix F4 and kick waxes often beat online sources,. Your staff offers very sound recommendations on kick zones and wax pockets for different conditions. It's a more laid back low pressure comfortable place to be than in some of the shops at the north end of the valley that cater mostly to tourists (not complaining, love the tourists, just different needs).

The boot fitters at Sturtevants are the best! They understand feet and know how to make your boots…read morenot only well-fitting, but also supportive so you can be your best on the slopes. I highly recommend this shop for professional boot fitting.

Chip is the most knowledgeable bike mechanic in the valley. Unfortunately he has become so popular…read morethat it takes a month to get an appointment in the summer, so he has become my preferred bike mechanic during the slack seasons and for full tuneups and overhauls.. If you can get in, consider yourself fortunate. He will take great care of your bike.

If you're looking for the best bike mechanic in the valley your search is over. Chip is a master…read moremechanic and a true artisan. Forget the big bike shop bling emporiums. This is the guy you want wrenching on your beloved ride. Oh by the way it doesn't matter if you're riding a $12K bike or a $100 bike he'll treat them both with the same loving care.

Our favorite shop since our first visit to Ketchum area. Employees are enthusiastically helpful and…read moregenerous with their knowledge. Our best rides and camp spots have come from their insider knowledge. Bruce changed out my brake pads lickity split while sharing trail recommendations which became our most memorable area rides. Pivot dealers but supplies of bike for sale during the pandemic are low. Plenty of rentals, even high quality eBikes.

The worst customer service in the area ...we felt so unwelcome and the 2 old man shouldn't even be…read moreon the front door if they are gonna be so rude. We are 8people and we all felt insulted AS SOON WE CROSS THAT DOOR! we were ALL wearing mask, fully vaccinated and that guy was AN ASSHOLE TO ALL OF US! We are gonna buy and rent stuff someplace else I'm gonna share this review in all my social media ...even 1 of the person in our group try to be nice at one of the rude old dudes and they were so RUDE! We felt so uncomfortable ... DONT GO! I WILL NEVER EVER COME BACK AND NONE OF THE 8 people in my group Is sad because the people in the second floor are nice but is the worst experience that I have in IDAHO