I learned my lesson with these 'side of the road' car dealerships. The team is Harry, Sara, and Steve. Sara is a sweet girl, she takes care of the administrative paperwork. Harry is the manager with a laid back attitude, decent guy. Then there is Steve, he is a true 'side of the road' car salesman. I was eyeing a specific car that they happen to have, so I decided to go to Bavarian Auto Gallery. I dealt with Sara at first to show me the car, I test drove the car, it had a low tire and a broken tire pressure sensor. I liked the car, so I told them I'll come back after the sensor is fixed, so I can see the condition of the low tire and test drive it again. Steve in his intimidating car salesman ways, told me he doesn't see a point in fixing it if I wouldn't buy it, it's only a $15 dollar part, tire just needs a plug, etc. I see his point with some reluctance, only I am to blame in the end, I want to support my local business, so I decide to start a transaction. I haggle on the price, we work on it, my bank won't issue a check for a few days (this is the start of COVID-19) so we make a deal that if I put a few thousand down I can drive and bring the check in later, I do just that, put a few thousand down but tell them to fix the sensor and look at the tire. After a few days I get the car back with a tire sensor working, tire pressures look good and the fun starts. I notice some air pressure starting to lower, so I request to look at the paperwork I signed via email to see what is covered. They tell me it is policy not to send all the paperwork even if I signed it...I thought this was weird, I just want to see what is covered, but again, my fault right? I was supposed to sit there and read, understand, sure I'll just eat it now. Nah, I wanted to see what I signed especially since I realized I didn't get a copy of everything. After several attempts at getting a copy of my paperwork I get a call from Steven, him being pushy, intimidating, very unprofessional saying that if I wanted to do any business with the dealership I had to go through him, I was not swayed and decided to move communication via email to get any answers for a recorded history. I decide to get the car looked at myself at a dealership of the cars make. Everything came back okay besides minor things, which made me feel better and I decided to just get 4 brand-new tires. I turn in the check from the bank, they tell me when it clears they will return my money down, it clears, I email for my money back, do so several times, finally get a response and the money. I let go of the paperwork because during the trying times of COVID-19 I was focused on other issues and realized they need to take care of my paperwork to get the title, tags transferred, etc. Several thousand miles later, turns out the sensor was not put in new, rather dusted off and thrown back in, and a new sensor is not $15 but closer to $350, which would have been covered if I had received the paperwork that showed me what was covered, but they refused to send me. After much communication and about a month after the DMV opened, I had to email them for my tags, which I finally received after reminding them, and concluded my business with them. I'm going to give them the benefit of the doubt because of the pandemic, but still fall on 1 star for the extremely unprofessional car salesman named Steve, the countless emails I had to send for various things, and the money that I had to put in for things that were promised to me from the beginning.
Moral of the story, avoid this place. There are reputable dealerships out there and I have thoroughly learned my lesson and understand why the 'side of the road' car dealerships get bad reps.
If you doubt my story, I have emails as proof. read more