Good communication ,Freindly atmosphere. Salesmen and finance department work together to make a…read moresmooth transaction . The garage for repairs is great .highly recommend.

We had a lovely experience with Kevin as our sales rep. Bought a Silverado we saw on their site…read more They were really knowledgeable and kind and they made us feel comfortable. Really easy experience

Todd , Gale , & Dan are heaven sent! 10/10 Communication & customer service. Excellent service…read moredepartment as well. I highly recommend purchasing or trading here. I will be back!! :)

I purchased a brand-new Hyundai Sonata Hybrid Limited in January 2023 at Bob Brady Hyundai in…read moreDecatur IL. I will start my review by thanking Kyle Costello for his excellent customer service, knowledge of the inner working of the vehicles, and just for being a genuine person who is just as interested in helping you with your new car experience as he is with "selling" you a car. Unfortunately, that is where my positive comments end. My experience did not begin with Kyle and was with a different salesperson who was pushy, did not disclose all the many add-ons and the cost added to the vehicle purchase until I was literally sitting in front of the financing guy with documents pushed in my face to sign (and yes I kept asking for a breakdown of the price), and he has had a very condescending attitude towards me since I purchased the vehicle and particularly when I asked for help communicating with the maintenance department about the car's electrical issues. I purchased a brand-new Hyundai Sonata Hybrid Limited in January 2023. This is a beautiful car with more features than I will probably ever use! However, there are issues with the onboard displays and air conditioning that could be related to electrical issues or a software defect. I have been so disappointed having just paid over $40,000 for this 2023 Hyundai Sonata. This was my very first new car! I was so excited. The maintenance department have tried to diagnose the issue and did establish there was indeed a problem that is "beginning to show up in other vehicles" as well. The car was taken for over a week for repairs. After retrieving the vehicle, the very same problems consisted including onboard drivers displays reverting back to initial factory settings, resetting meters and indicators for fuel, mileage, and economy, the air conditioning also turns off and resets among other issues. On an almost daily basis I have to go in a reprogram the displays to show the correct information and I have lost any information stored for fuel, mileage, and fuel economy. My greatest disappointment is how I have been treated as a customer after purchasing the vehicle. I feel very much like now that they have my money, I am not a priority and there has been little to no communication from the maintenance department with any updates or communications from the Hyundai engineers. I understand that things like this can take time, but I have gone weeks without even a courtesy update on the status of my vehicle. I believe if I stopped calling the maintenance department, they would never bother to contact me and would just wait for me to go away.

Took handicapped mother in law in to get tires in Walker/Farmer City location- checked in after we…read morehad to move her vehicle to a far away location (she uses a walker) as there was no place to park. It was odd and semi rude but I ignored it and was friendly and turned the keys into the lady at front - She seems extremely rushed or annoyed. (maybe too busy or short staffed)? A telephone call came thru and I needed to ask about an alignment. I waited. After she hung up I asked about a alignment and balance- and she snipped and said "It HAS to be scheduled!! Its 80.00) I said OK and she walked away. I waited by the window again to go ahead and help my mother in law actually schedule the alignment as she was in the restroom at the time. I saw her walk to the back office annoyed for some reason (probably to complain to the guy in back office- blue shirt and one with grey sweatshit on)- who walked thru mumbling something like "it has to be scheduled.." (Note: We all already knew that and simply stood there to schedule it!) owner, staff and front desk lady must not have liked that I was waiting at window to schedule and started yelling at me! (My mother in law and I were extremely shocked) and advised her I was jot being pushy and just asking to schedule an alignment for my mother in law). We both ended up sitting down after this traumatic behavior and customer service. Sat there a while and then the front desk lady brough a book over and asked my mother in law to schedule alignment. It was all very orchestrated, rude and ridiculous but understand things get tense at times. As someone who has actually worked in a tire/muffler and oil change shop as a front desk scheduler, and receptionist/check in person I would have NEVER behaved like that to ANYONE (nor would have the owner/staff encouraged it all). - was the perception. Maybe scheduling, staffing or time mgt is an issue at this location but it was very unprofessional and rude and NOONE including ME or my mother in law should have been treated that way. Ridiculous especially for a small town where everyone clearly is related to everyone or knows people.

I had to go in because my heat shield had rusted off. The man- sorry I forgot his name but he…read morequickly looked at it and only charged me $20 to zip tie it WOW. They're quick, honest, and wonderful! It's temporary, but what I could afford.

Was having some unknown suspension trouble- I'm not a car guy- I believe John was my service guy,…read moreupfront about issues and what to be ready for in the future- in and out in a day- painless- appreciate that fellas

My folks took their vehicle in for a flat tire. They removed the tire and destroyed it before…read moreletting them see it. They then quoted the $1200 because they claimed now all 4 tires(21k miles on them) now needed replaced. Total scammers. Do not use. We took vehicle to another shop that did the right thing and agreed that is shady. DO NOT USE!

We have been taking our 3 vehicles to Dowers for oil changes and new tires over the last few years…read more TJ is great to work with and trustworthy. It's nice to be able to schedule appointments that are convenient for me or to leave the car while @ school. The high school is just across the street, which makes it convenient for students to leave their car for an oil change during the day. For a small town, these services are a plus!

I gave them 5 Star rating, as of today I give them 1 Star…read more At first Brandon was so helpful, 5 days later, be has attitude and mean! Fact is I can't get a vehicle because of my score. I won't be recommending them. TJ is a very nice person and easy to deal with.

I had a great experience at Country Motors in Farmer City. I test drove 3 cars, then decided I…read morewanted to drive a 2014 Green Chevy Cruze. Perfect little speedy car. Very nice inside and out. He explained everything that had been done. New tires it's been wonderful car. Although my back and legs trouble me so I sold it to my granddaughter. Then went and bought a 2011 Chevy Traverse. Again new tires and absolutely clean inside and out. No dings on either vehicle. I'm completely happy with the service no pressure of buying anything. We are in the process of looking again for my daughter and we are looking there to deal with same company and owner who is completely honest in all he tells you. Thank you, Shelly

I started out needing a small service done, and I was so impressed by their friendly, cost…read moreefficient and flawless service that I'm now using them for all my services. Bobs won't give you some spiel about unnecessary work or overcharge you- they're very honest and up front to customers.

Exactly the kind of company to do business with. We stopped in with a vehicle problem and they…read morehelped us quickly and kindly and we were able to get back on track. Thanks again!

During a service repair to my transmission the tech apparently used a torch to remove stubborn…read morebolts during which the heat melted my CV axle boot and it lost all the grease and had to be replaced. All within a week of the transmission dealer repairs. I changed the bad axle my self as I do not trust this service dept anymore!

Be weary of this place, they're masters of elusion. They'll lead you to believe your getting one…read moreprice and as soon as you go to review your contract the final price is much higher than you expected. Also be careful when having them work with your bank for financing.