Brian Rhoades towed my Harley triglide from DeWitt to Normal IL…read more Courteous, kind and professional!! Great price too!!

After buying 12 year old Lacrosse and only driving it 3 weeks, the moon roof ceiling cover ripped…read morein the track when I opened it and then shut it. Some metal had had broke and caused the mess. Rear door on driver's side won't open certain times when my son couldn't get out and had to slide over to passenger side to get out. Also, the engine lite came on. I called the man that sold me the car and he passed the info to automotive which they called back and left a message. Chad the shop guy said that they would put my car on the puter but, they wouldn't be able to do nothing for the moon roof or the door and couldn't guarantee if they would fix the e-lite sitch. It's sad that I hadn't even made my first payment on the car that they wouldn't look at the car and try to help the situation before telling me the couldn't help. I went to O'Reilly's and they put it on the puter for free and it was a catalytic converter sensor. I liver in Metamora and they are in Clinton. Hours drive away. I chose not to respond because I will take care of it myself. I will never buy anything from them again. They could have tried to work with me but it they chose to say no to everything. You live and you learn.

Exactly the kind of company to do business with. We stopped in with a vehicle problem and they…read morehelped us quickly and kindly and we were able to get back on track. Thanks again!

We were traveling through Clinton when our wheel started making a concerning noise. We were shocked…read moreto find an import service garage that was knowledgeable of Subarus. As busy as their schedule was, they immediately stopped what they were doing and assessed our problem. We were back on the road in no time at all! Thank you to Bob's Imports Sales & Service for providing a fast and skilled repair for strangers passing through!

bought a Chrysler Pacifica the day before Thanksgiving and right after Christmas we started issues…read morewith it. First the auxiliary battery light came on so I called and talked to them because before we purchase the vehicle that was one of the questions that my husband made sure to ask about. we were told the manager would call us and waited 2 weeks with no call back. I then called again and spoke to the service manager again but the manager was out once again said he would get him a message and again when a week with no call back. in this time the check engine light came on and the van started running weird. when I finally got a hold of the manager a month later rescheduled an appointment to bring the van in. they pulled it in we waited about an hour and a half for them to come out and tell us it would cost us almost $5,000 to fix all of the issues because it was then after our warranty was up. our issue is we called before the warranty was up and they messed around and waited until it was up to call us back. lack of communication and we got screwed out of almost 20 grand. 10 out of 10 will never recommend anyone to purchase a vehicle from here.

These people were a dream to work with when I was in the process of buying a new Jeep…read more After the sale, not so much. After having my Cherokee in for transmission service 4 times (and their shop is an hour from my home), they just told me, "there's nothing wrong with it." They said they drove it, but I was in the shop the entire time. The tech may have taken it around the block, but never more than a 5 minute drive. Basically I was told to take it somewhere else because they didn't care. Very disappointed. Never again. Steve Wilson (the owner) told me that he was personally involved in getting this resolved. So, I assume that he told the service department, personally, to tell me to piss off.

I can't say enough good things about the folks at Douglas Dodge. They are REAL, professional,…read morefriendly, knowledgeable, and care about PEOPLE above all else. Every single person we spoke to and dealt with was so very personable...I honestly felt like I was working with family. Every step was handled in such a laid back and relaxed manner while maintaining professionalism. We were so well informed. My son got an incredible truck at a far better price than any dealership we checked within 100+ miles. So very grateful to them all.

Easy, smooth, and hassle-free car buying process. Gordon was our salesperson and he was responsive,…read morethorough, and friendly from before my wife and I stepped foot in the dealership to the point we drove off the lot with a new car. The car we inquired about was all ready for us by the time we arrived, and it got a thorough cleaning, air in the tires, and even some extra gas to get us home which is not something dealers often do these days. I would highly recommend Gordon and the Douglas Dodge team for a new or used vehicle. I was happy to know that I could take the car off for a spin myself as well as take it to a nearby mechanic to do a pre-purchase inspection before finalizing. 10/10!

They will get it done fast and are smart but expect too overpay for simple stuff I paid 600 to get…read morea wheel bearing replaced probably could have done it myself for abt 200‍

These guys are so honest!! I took my car to carx and had the oil changedc8 months ago they told me…read morel needed $2500 work needed. I drive a Mercury Monterrey 2005. Twin Ciry put a sway bar and boots on for $500. Then in Aug. same thing again l went to carx because of 21 point coupon they said l needed new ti-rods for front end. I went to Twin city going to have them do the work and they said they are fine no charge. Now, l am going to have them work on our business trucks because of their honesty and reasonable prices. Do not go anywhere else! S.. Kern

We had a lovely experience with Kevin as our sales rep. Bought a Silverado we saw on their site…read more They were really knowledgeable and kind and they made us feel comfortable. Really easy experience

Not good. I dropped my F150 work truck off for a screen repair right before Christmas. It is Jan…read more26th and I STILL DON'T HAVE IT BACK. I probably won't have it back this month based on my call this morning. They tell me the same thing EVERY time I call. "I'm aiming to get it done later today. Maybe a day or two tops". I call THEM each time for status. They called me once, and the other 7 or 8 calls were me or my wife checking in. They don't offer a loaner. So, I rented a car from Hertz. I extended the Hertz rental twice, then the card authorization can no longer take changes to the dollar amount. Now I drive to Hertz to and extend it. Today, I get a call from Hertz that the car is overdue and will be repossessed. Apparently the local guy didn't enter the last extension into the system properly (that I had to drive to their office and waste an hour to make) . The point is, they have NO IDEA how much their lollygagging on the truck has cost me in terms of inconvenience, lost wages, lost opportunities, transportation costs. I'll never use them again. I don't think they have experienced people that can change a wiring harness. From my perspective, they're in over their head, and I'm paying the price. They'll deny that's the problem.