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    Batz Technologies

    5.0 (4 reviews)
    Open • 9:00 am - 5:00 pm

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    Mac 911

    Mac 911

    (130 reviews)

    Highly recommended, professional Apple service that is a lot more flexible and accommodating than…read morethe Official Apple Stores. I have a 2021 Macbook Pro that was missing a single key, I took it to the Apple Store on 3rd street Promenade first. Because the mounting tabs were damaged they told me it needed the entire keyboard replaced with the entire top case (apparently it comes as a whole assembly). Apple Store wanted me to leave my laptop there for 5-7 business days (!!!). When I questioned why so long, they said they're very busy. Then I asked if I could just bring in the laptop when it's my turn and leave it for only one day, they said that's not possible as they didn't work that way. Well, as my primary and only work computer I cannot be without it for that long, but they didn't care (btw I have AppleCare+, but it didn't make a difference). Long story short, I took the laptop to Mac911 and they told me they'd order the replacement part and I could just bring in the laptop for one day to get the work done once the part arrives. Sure enough, I dropped it off a Saturday morning and by closing time it was ready for me. What the Apple Store wasn't willing to do they did it without any hassle. A+, thank you Felix!

    Took my MacBook Pro to Mac 911 a week ago. Freak accident, water seeped in from my outer leather…read morecase. My fault. A screenwriter and comedy writer with my whole career in that machine. I wasn't positive all my data had been saved to the cloud. I also wasn't sure how to do a definitive check on it. Not only did Mac 911 NOT show me how to check, they charged me $175 to crack it open and do a diagnostic and charged me $407 to recover my data on an external hard drive. I'm thankful they were able to recover it, but everyone I've spoken to has told me I WAY overpaid. They wanted to charge me $1800 to send it out and fix it. "It's a 2019 anyway, it didn't have much time left," I was told. They knew I was broke and panicked and it feels like they saw me coming. Feel totally taken advantage of, and, frankly, Don has all the warmth and personality of dried brush on the side of a dirt road. He seems rather indifferent about the importance of one's machine. HE's a machine. Mac 911 would be my last choice for problems with your Mac product. They're great if you're rich. They bled me dry. Sure wish my computer stayed dry.

    Batz Technologies - itservices - Updated September 2026

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