Poor customer service. Purchase a defective battery for home alarm system. When I tried to process a return I was told returns are only processed and approved to thru a manager and he would be in the next day in the AM. Next day, no manager. Third visit, manager was available. He was rude, "who told YOU it's a defective battery!" WuestionPoint the fault on consumer. 30 mins later, read more

Decided to give in to peer pressure to go camping in Pismo on a holiday weekend. I have a curse when it comes to Pismo. Long story short, nothing goes right for me... Ok, this time it started early. Plan was to pack Thursday to leave o'dark thirty Friday morning. Thursday morning, truck won't start. Battery issues. My Dad comes by and I tell him how I have to jump my truck all weekend because the dealership will not get the job done in time. The local auto parts don't have the batteries or only has one (I need 2). He recommended Batteries and Bulbs. He said they had his batteries. I expressed the pain it would be to take the batteries out and hitch a ride (he was just passing through while working). He told me 'they will assist me swapping batteries." He called and handed me the phone. I spoke to Jacob. I was short and irritated and he was very professional the entire time. They had the batteries I needed! I drove over a few hours later. I walked in and met Jacob. He was again very pleasant and professional. He rang me up and I asked about help swapping batteries (it was windy and rainy out FYI). He said it was no problem and NEVER seemed bothered . He came out and went right to work. I helped a bit but it got up the point he took completely over. I held an umbrella over him (the least I could do). He was very professional, polite, respectful and a role model to what a young man should be. Hard working and with an extremely positive attitude. The job was done well within an hour (no way I could do that via dealership or solo after a round trip to the auto parts store. THANK YOU JACOB. You should be proud of yourself along with your parents and the shop as well. From what I recall, the shop was clean and the other two employees I saw appeared nice. I recommend this establishment. Ask for Jacob. read more

Excellent customer service I got a 10% off online and picked up my new battery in store. Robert did an amazing job of replaceing the old battery with the new. Very professional .will be referring anyone I know that needs a battery to this location. very satisfying with my purchase and installment. read more

They have clerks that cannot help you and are not as knowledgeable as someplace are used to love going here because they have people that knew what they were doing the last few times they are not read more

I so appreciate the attention that the staff here gave to the protection of their employees and customers during this pandemic. Staff was professional, knowledgeable and very helpful in sorting out which item I needed. Good customer service, sadly, it's hard to find these days. These folks are well trained and as far as I am concerned did their job well! read more

Great customer service came in for a Key Fob battery and the manager there Shannon was fast and sufficient thanks Shannon I'll recommend this place to everyone read more

I Went to have my iPad battery replaced in Turlock. I Was told 24 hours. Here I am , almost a month later picking it up in Modesto. Apparently, Right after I brought my tablet in ..... the store was shut down. My tablet was then relocated to Modesto. I was contacted a week later to inform you that it was moved. It's in took additional time for them to fix it. I then had to drive 40 miles round trip to retrieve it. I will never be a customer nor recommend this place to anybody. Extremely disappointed. After this experience, I'm not surprised if this franchise goes out of business as well. I had to wait 20 minutes to be helped. I asked if a discount could be considered for their poor handling of my case. The employees were unable to key in. Due to the bureaucracy of their company, and extreme poor management of their orders and customer care, they have lost a customer. read more

Expensive to recycle here! I stopped by the Modesto location to recycle six - 4 foot fluorescent light bulbs. According to the sales person, the cost to recycle these bulbs is $1.25 per foot for each bulb! The total cost to recycle six - 4 foot lights would be $30. Just a 'heads up' if you are thinking of using this place as a recycle center. read more

Amazing customer service! Had issue with my key for my Dodge Ram and stopped in almost at closing time. The technician who helped me went above and beyond to take care of me! He took my key fob apart and said it just needed to be cleaned due to dirt thy gets in it during everyday use. I offered to pay him and he shook my hand and said "you don't owe me anything". I highly recommend Them for all your battery needs! Their customer service is amazing! Thank you! read more

The best customer service ever! The young woman was friendly, informative, and helpful. And she was friendly not only to us but to all the others in the store. Who knew a battery place would have a great selection, great friendly people and great fast service. Definitely my go to store for all my battery needs! read more

I was not aware that this place could fix phones until I seen a commercial on tv. I had an issue with my iPhone 6 plus not charging and everywhere I called they could not give me an answer as to what was going on with the phone but that the service would be 100+... I walked in with the idea that I was going to have to go get a replaced phone BUT the manager, Shannon, of the Modesto location actually told us it wasn't what other places had assumed... long story short my iPhone works better than ever, charges faster and the battery lasts longer... the customer service was EXCELLENT! I will be going back here for any other needs I have with my electronics, I was beyond pleased with the time spent on my phone also. Thank you! I highly recommended this place to my family and friends! read more

If you enjoy poor customer service, this is the place for you! i was referred here because of a broken phone under my Square Trade warranty. I called into the store and spoke to a representative, she said no problem bring in the phone and we'll replace the battery and see if that fixes the problem. If it doesn't I'll have to send the phone back to Square Trade. The same day I received a call stating the battery has been replaced but the phone is still not working and needs to be shipped to Square Trade. I went to the store the next day to pick up the phone and the manager there said nothing was done to the phone because if the phone doesn't turn on they won't touch the phone. I told the manager what the previous representative stated that they had replaced the battery. The manager said no, and they did not touch the phone. I told the manager that this is poor customer service and she replied by stating it was not her fault. I told her ultimately it was her fault because her employees lack the necessary training to properly disclose what they can and cannot due working with a Square Trade warranty. I asked her for the notes on the phone and she just handed me my broken phone and asked me to leave. What a huge waste of time and lack of communication. read more

Good store and people were cool but more so the young lady. I dislike their policy. I paid cash for my item but when I had to return it they couldn't give me cash back, they had to issue a check and top it off had me wait 2 days. They get their money right away but u have to wait for yours. Not the workers fault. read more

Not interested in talking to whoever the manager is today. Every negative review here gets a response that says "our manager (insert manager of the day here) would like to discuss this with you". Note that every single time it is a different manager. Perhaps the problem is that you never have managers who know how to manage. read more

I purchased my battery here...price was a bit high but they installed it for me so that totally made up for it. I was very pleased!!

This place is amazing! Alex & Jordan are complete professionals, their customer service is amazing. They also know their stuff I asked questions they had answers. Alex changed my phone screen he is an amazing tech! Thank you guys! I will be definitely be coming in again! read more

Ordered online and paid for it online the day before, went to go get it and it was not done nor did the employees seem to know how to deal with online pickups. Took 40 min to get the battery, get it together and keep up with other online pickup businesses read more

A retail spot is not normally a place I would yelp....with that being said...I have to give props to one person at this establishment. She went the extra mile and educated me on a few things I was totally unaware of. She even gave me a 10% discount on my purchase. Props out to Sakina at the Modesto Batteries store. Keep up the great work! read more

A+++.Earliest shop open for phone screen repair That I could find in Modesto.Josh got me right in. quoted the price and about 40 minutes to do the job. he was done in 15 and saved me $10 on check out And put on a screen protector for free. read more

I shattered my iPhone screen and they had it fixed in an hour. Henry was very helpful. I'll recommend this store since I had a great experience. read more

I will be a long time customer for sure... could not ask for a better experience. I was looking for a Battery for my Harley Davidson Touring bike, all the local auto parts stores only stock shady crap batteries, and the Harley dealership charges two arms two legs your first born and a couple of pets for the stock replacement. These guys are very reasonable, the young lady at the counter was awesome, friendly, KNOWLEDGEABLE! And very helpful. If you follow me, or have seen my other posts, you know good customer service is extremely important to me, and this place has it down. Was in the store for less than 10 minutes, taking some of that time for her to hook it up to a tester to make sure it was a good battery. Fellow bikers you need to give this place a try, especially you fellow Harley Owners, as we all know as soon as they put the Harley logo on something you pay a huge price, the battery I got was $40 cheaper than the one at the dealer, and a two year way instead of 1 year. Could not be happier UPDATE: My wife needed to have her I Phone screen replaced, it was really REALLY damaged. The employee that helped us was the same lady that helped me previously, Sakina Mutee.. and once again we could not have had a better experience. Sakina truly is amazing, friendly and makes dealing with them a pleasure. The way they / she does business is above and beyond expectations.. read more

I've purchased two car batteries from this place. The purchases were about 3 years apart and both times this place had the best customer service. Prices are fair. Warranties/returns are great. Customer satisfaction is way above average. I'll be recommending this location in particular to friends/family. read more

I have been coming to this place since it opened for my watch and heart rate monitor and have been happy. Recently though I noticed service has been going down. Employees are Rude & unfriendly. Yesterday I came for a watch battery replacement and it took almost half an hour. The problem they couldn't get the wrist band back together. Too bad I might have to find another place for my battery service. read more

Excellent and friendly service. We need to patronize these stores more often. They not only have batteries but do battery pack replacements for power tools and repair cell phones! read more

Updating my review. More then 2 weeks later and these idiots didn't want to give me a tracking number then all of a sudden supposedly ups delivered my phone to the wrong store and THEN they decided to give me a tracking number. Had to call corporate call UPS and deal with a whole much more drama then my phone magically appears so I really think they were fucking with me or someone tried to keep it. Get ur shit together! Will make sure everyone knows about this place and do whatever in my power to take business away from them ! read more

It took two trips to get the battery for my iPhone replaced. I walk with a cane and am recovering from a broken femur. I stood at the counter for 20 minutes the first time while a young man, obviously new to the job, went through an entire two page form checking the functioning of my phone item by item. After all that was done the tech came out to tell me it would take 10 minutes to replace the battery. I told her I would wait in my car because standing for 30 minutes was too hard for me. She said she would bring the item out to me. She came back a few minutes later and said they didn't have my battery in stock. They promised to call me, and they did a couple of days later. When I went in today I informed inform the young man that the phone functionality had been tested just two days prior. He replied that they had to do it again for liability purposes. I said I don't know that I can stand here another 20 minutes. He sneered at me and said it doesn't take 20 minutes. And truly it did not take him 20 minutes, but it most certainly did the first time I was in the store. That's not really great customer service when you basically call the customer a liar. I really didn't appreciate the tone of the employees. They seem to treat all the customers in a condescending manner. They need a little customer service training in my opinion. I'll go to the Apple Store next time. read more

What a bunch of liers, give them the numbers off of my battery so there was no confusion quoted me a $55 battery but when got there all of a sudden it turned into a $100+ battery, sounds like bait and switch. Don't trust them they are crooked read more

Horrible place to get your phone screen repaired. I went to get my Samsung galaxy s8+ screen fixed and I came back an hour later with my phone even worse than when I left it. They don't know how to repair anything. They broke a connector in the back of my phone and told me they couldn't do anything about it. read more

Ok. I purchased 2, count em TWO $300 X2Power AGM batteries for my Ford F350 Turbo Diesel. They do not carry those in stock and they had to be shipped directly from manufacturer. They told me two weeks. So, time passed and I finally got the call to come pick them up. Great!!! :) So, I go down there and guess what? I am told one of the TWO $300 batteries that I just had shipped directly from the manufacturer - was bad. Really? The dummies who make em don't even check their batteries BEFORE shipment? Incompetent. And "Batteries Plus Bulbs" should have checked them BEFORE telling me to "come on down" and get em, as well. WTH???? How inept can they be! The gal who originally sold them to me was ok and not at fault, as was the guy who served me when I went and picked them, er I mean it up. But management are definitely "dropping the ball" not making damn sure shipping and receiving was doing their job/s. I should have been told about this before going to their store. They should have apologized before seeing my face after telling me they were BOTH there and ready. I was kinda pissed so I took the one new one of the good batteries and turned in my one core and will get the other new one next week and turn in the other old core then. I may give an update. Then again, maybe not. WOW! What a hassle! Not sure I will be referring this store to anyone after this fiasco. read more

So pleased with this specialty store as I never knew it existed. I had called in advance & not only got a live person but a very nice one at that. He (Nathan) knew exactly what I needed and was even more helpful when I arrived in person. All the employees were very nice & courteous to the customers & to each other. They have every battery, plug, light bulb and even fix cell phones. Having a mobility scooter battery in stock was a life-saver. read more

I just had my screen for my iPhone 5 fixed by Diego one of the Best Sales Service Agents at Batteries Plus Bulbs! I originally went in to get a wach battery until Diego saw my iPhone screen and told me about their new service. Thanks! read more

I took my iPhone in their schedule appointment online it was done in one hour great service great job thanks

Sakina was so very helpful today. She was so kind and took her time helping my mother and I. This is the 3rd shop we visited to help us with our camcorder battery and charger. She solved our problems and explained things in detail. My camcorder works and no more charging problems. Thank you Ms. Sakina!!! You guys are lucky to have her. read more

Very clean store. Nice selection of LED lamps and varies high tech lights and toys. If you can't find a battery in Modesto go to them because they will have it. Excellent staff in taking that remote toy apart and finding the battery it needs. They sell some cool toys when your toy breaks, read more

Made an appointment online and they were aware of the appointment when I arrived 25 minutes later. The tech had a look at the dead phone and decided the problem was a bad charge port. They then looked and discovered that they didn't have the part in stock, so the Tech looked online for another phone repair place. She called the place to verify that they did have the part in stock, then asked them to hold it for me. A++ for customer service. read more

Went in for a battery for my husbands scan tool. Shannon helped as soon as we walked in the door. The battery was a special order and they only had one in stock( because someone never picked it up). Tested it out in his tool and it didn't work. She let us test the tool all different kind of ways to make sure it was the battery that was bad. Then tested the battery itself and found it was dead. She charged it at no charge and was very sweet and kind the whole time. We also got the battery for half the price it would have cost my husband to buy it off the tool truck. We will definitely be back to this store in the future for other needs. read more

I had an issue with a key fob for my Honda Civic. I had dropped it too many times. It was not working. It was not factory installed. It was a real hassle opening the door locks with the key, manually set in the locks by hand to lock the car. Robert, at Batteries Plus, was able to open up the key fob and saw that it was broken. He magically soldered the broken piece and my car alarm works. This will hold me over until I can get a new alarm system as it was installed by some guy in his garage in Modesto and he has since moved away LOL always great service from the store. If you have any issues, even with car batteries, they do at all. Outstanding service! Thank you, Robert!!!! read more

Not good. Don't count on the "free battery install" when you purchase there if other than a sunny day. I was told by the inept Counter help that if there is a chance of rain then they can't install..ie: you leave, install yourself and then make a second trip to get your core charge back. Never again... read more

These people are great! I took my phone in to get it's charging port repaired and while they were looking at it they realized that something was blocking the port from charging. They removed this free of charge and gave my phone back to me. Overall very helpful and not out to overcharge you or charge you for something you don't need. I will be going back to them for everything I need! read more

I went in to replace a key fob battery and was treated with exemplary customer service. Sakina helped me change the battery and she knew the tips and tricks to open a stubborn fob. Will shop again! read more