Had a diagnosis that required autoimmune disease specialist. But because I take pain medication…read morethis doctor refused to see me.

I began having heart issues in May of 2021 and after seeing my family physician and undergoing…read moretesting, was diagnosed with both PVC and SVT. Two years and several medications later.....not to mention three ER trips and quite a few doctors visits.....my physician referred my case to Dr. Reinig. The first appointment I went to I was full of anxiety. Let me backtrack.....I'm a cleithrophobic. If you aren't familiar, it's not a great phobia to have for closed door office visits and future unknown places and procedures. Spending the first visit just trying to make it through my panic attack....I unfortunately heard nothing Dr. Reinig had to say. Not his fault....totally mine! I should have spoken up and didn't. A few days later I called back in to his office and explained what had happened and they set me up for another appointment with no issue at all. After my 2nd appointment that I went into armed with all my uncertainties and questions, Dr. Reinig was understanding and compassionate and answered all my questions. I felt comfortable enough to schedule the heart ablation to control/fix my heart issue as the medicines just weren't working for my specific problem (due to being asthmatic I could only take up to a certain milligram and it wasn't enough to control my SVT).  For part two of my story...it was decided that Dr. Hattoum would be performing my ablation. I was again nervous, because I had not met Dr. Hattoum. Restart anxiety. Upon leaving I immediately began researching him. I ran across his statement on one site that read: "I want to give my patients a safe, comfortable place to treat and manage all heart rhythm issues using the most advanced methods, and most importantly, a you-centered focus."- Alexander Hattoum, MD I thought to myself, no way will my anxiety needs be met and no way will I be the focus. My heart will be (which is awesome and obviously the reason I'll be there) so that will just have to be enough. I have to get through this, I have to get this done.  I called the office for the third time and asked if I could get an appointment with Dr. Hattoum so I could meet him and talk about my phobia issue and how we could manage it on the day of so I could follow through. I didn't want to waste his time or mine on the day of. I was met with listening ears, compassion, understanding and honestly just a down to earth cardiologist who took more than enough time to explain everything that would happen on the day of and how we would manage it and most importantly if I couldn't follow through, we wouldn't and would continue trying additional medications (that I already felt likely wouldnt work because I had been on several during the course of two years). It was truly a "me centered focus".  Arriving at Fairfield Medical, from the moment I walked in, pre op, op and post op, I was so incredibly cared for. Every single person! For me not to feel anxious is virtually impossible, and I didn't (not abnormally anyway!). I never once felt like I was just a number on the list that day. I felt seen, heard and understood and the care I received from Dr. Hattoum and his team that day will forever be appreciated and I will forever be grateful. Thank you FMC for having an amazing team of cardiologists and supporting team!

What a joke! My son has a broken clavicle - brought in from camp. I arrived after diving a few…read morehours - X-rays haven't been read - sitting in a lobby with individuals attached to IV poles. No one knows anything. This is an embarrassment and I will never recommend this hospital to anyone.