Completed my annual eye exam. Their staff is full of energy and smiles. It was a delightful…read moreexperience! Covid precautions: Face mask is required and they check temperatures during check-in. Waiting area: Clean. Organized. Cozy. Properly spaced for social distancing. Waited for about 3 minutes after check-in to be seen (mind you, I was also about 5 minutes late to my appointment - never underestimate Pickerington traffic!) Pre-exam imaging: normal exam (including the air in eye part). During this exam, I could overhear their team being extremely patient with a kiddo who was scared of the machines. I was impressed to hear the methods they used to calm the kiddo, build trust, and help the kiddos through their exam. I would say this place is kid friendly and they give lollipops post exam! With doctor: Dr. Pipo had a booming personality. He was energetic, kind, and really reviewed my case prior to examining me further. You know when docs ask "which is better? One or two?" And you can't tell the difference? He actually explained what the differences were while determining which corrections were needed for my eyes. Post exam: Laura (specialist) helped me with selecting my glasses. I told her the style I typically like and she brought ~10 pairs to try (which all met my preference along with a few fun frames). She helped me narrow the frames down and was extremely patient with me. 30-mins later, I picked the frames that we both agreed- totally matched me and my personality. After selecting the frames she helped me to assess the appropriate additions to make for my lenses and explain insurance coverage. Jessica (front desk) helped me with selecting the appropriate contacts covered by insurance. Overall- Fantastic staff. Fantastic facility. I look forward to meeting my new frames and going back again for my annual in 2022.

Purchased $400.00 Kate Spade glasses Oct 2024. Never a big fan of the glasses thought they would…read moregrow on me. Glasses became cloudy and could never keep them clean. Finally got around to going back with glasses simply asking they remove the anti glare and buff my lenses. Was told sorry been more than a year buy a new pair nothing we can do for you. Well these are glorified 400.00 reading glasses and the response in my opinion for a local eye doctor was pretty pathetic. I always try to shop local instead of big box but in this case big box out shined. Went to Americas Best. cleaned up Pickerington eyecare glasses for free. Still cloudy but buffed out the scuff for me. Will never use or refer to anyone ever again.

Dr. Hirt and his staff at the Pickerington office are the most pleasant and professional people…read moreI've met. From the moment I walked through the door till the time I left, it was a great visit. This was my first time going to this office and I'm so happy I chose them as my new eye Dr. I definitely recommend!!!

This office did an excellent job with COVID19 precautions. Dr Hirt did a thorough eye exam. He did…read morea great job of putting me at ease and informing me of the results of the various tests. The office staff were all very professional and pleasant. Highly recommend!

My wife had an accident and broke her frames so we went back to Dr Bickel for a Re exam and new…read moreframes. He did an excellent job of assessing her eyes and we were able to get the same frames using her original glass. The staff and Dr Bickel are so considerate and efficient. We highly recommend this Dr Bickel and this business!

I met Dr.Bickel thru my husband. I didn't necessarily have an eye doctor. I've been a patient now…read morealmost 11yrs and cannot speak highly enough about this office. I have complete trust in Dr. Bickel. He is extremely thorough and always takes care of me. If you need eye care I highly recommend this office. Sandra Townsend

If I could leave zero stars I would. Emma Hill left the practice and I was not informed at all. So…read morewhen I called to get a referral to a specialist I was told that I have to be established as a patient of the clinic first and come in for an office visit. Huh??? Just because my provider left means I'm not a patient of the practice any longer. I had been to one of the other doctors in the office before who is still there but I'm considered a new patient!!! What a money grab and very poor communication from this practice. Not going back!!

Not an emergency care center, but offers various physician options. Very convient physicians…read morebuilding just off 256. Newer building that has always been very clean and well kept. Several different hospital systems occupy offices here, great alternative to going downtown Columbus for your healthcare needs. Always a speedy check in and the staff are always friendly.

The Lancaster, Ohio office got me in almost immediately. From the time that I entered the store…read morethrough the time I left, everyone was friendly and exhibited nothing but professionalism. The eyeglasses arrived within the time frame I was told. The prescription is perfect. Since my initial pair of glasses I have ordered four additional pairs - two readers and two pair of lined bifocals. I plan to be a lifetime customer. Ty Ankrom, Circleville

My glasses broke and Tiffany helped me fix them. Thank you so much. She also helped me last time as…read morewell. She's heaven sent

My doctor sent me to Winchester Vision Care several weeks back for an updated eye test. I have to…read moresay I was truly impressed by their collective kindness and professionalism. We had a humorous conversation both during the initial exam and with the eye doctor. This is a team that works well together, and you can tell by the end product which was a very pleasurable experience. I would give them 5 stars, but I was a little disappointed by the hours of operation. They're open after 5:00 p.m. only 3 days a week and closed on weekends, which made it difficult for me to schedule an appointment to accommodate my work schedule. But that isn't enough for me to consider anyone else. I was very satisfied with my visit and will be sending the rest of my family when the time comes.

Apparently, having an appointment scheduled at this office no longer means you actually have an…read moreappointment. Since changing ownership, this practice has taken to sending an absolutely ridiculous number of text messages. So many, in fact, that their messages were flagged as spam. And because we didn't respond to one of their countless messages to confirm an appointment **that was already scheduled**, they took it upon themselves to CANCEL it. I'm sorry, but since when did scheduling an appointment become insufficient to actually keep one? Patients have lives. We have jobs, families, and responsibilities. We should not have to monitor an endless stream of automated messages just to ensure a healthcare provider honors an appointment they agreed to. The irony is that this office now sends more texts than Kohl's, yet somehow expects patients to distinguish the one message that apparently determines whether they'll receive care. There is a difference between a helpful appointment reminder and excessive automated communication. And there is an even bigger difference between providing patient care and treating an unanswered text message as permission to cancel someone's appointment. **Perhaps instead of investing so much energy into automated messaging, the new ownership should focus on customer service and respecting their patients' time.** Absolutely unacceptable.

Dr. Clines was excellent! My employer just switched our vision benefits this year, and I had to…read morepick from a list of "authorized providers", and much to my dismay my former eye doctor was not on it. This particular Meijer Vision Center happened to be the closest to me, so I figured I might as well go there and at least get my contacts prescription. Man,was I amazed at the knowledge of the doctor. She was definitely new out of school, but she knew all about the eye concerns I had been having with my contacts. I had worn some version of an Accuvue contacts since first being prescribed lenses. She had me try and alternative brand, and a few months later I am thrilled that I listened to her. Yes, this may be a chain store, but it's worth going for the doctor.

I have gone to Eyecare Associates for 10+ years, I would not fo anywhere else. Dr. Pasquinelli and…read morethe staff are amazing. I have very bad vision and would not trust anyone else to take care of my eyes.

The care taken to help with adjustment and later a replacement was wonderful. Thank you, ladies.read more