I had been with this location for some years and have always loved my experience and my doctors…read more For the last year, my moms dementia with schizophrenia, and other health issues took a turn forbthe worse. I've always been about taking care of me until I didn't. Being my moms caregiver was extremely hard. She passed on July 9, 2025. Prior to that I had my own health issues and always tried to make my appointment but ended up canceling, missing or rescheduling because of my mom. My doctor for some years left and I ended up with a male doctor who I seen once maybe twice and then I get a letter saying I was basically fired and had to find not a new doctor but go to a whole new Ohio Health for care because I missed and canceled to many appointments. Between my health, my moms emergency calls every other day which was 1 hour away, I had to be there for her. Ohio Health Pickerington never asked about me and what I was going through. My original doctor would and even call to check up on me but she left and I had no notice. So the new team didn't know me and instead kicked me out. I'm still with Ohio Health but a different location. I'll soon be able to have my medications renewed. Its been 2 weeks and they gave me a month but during that time my mom passed and I just didn't remember the deadline to make other arrangements for a new doctor and location. I write this because I had no where else to express how hurt I was to be going through dealing with my mom and then being let go from a whole primary care program. This hurts more then my mom passing. Its was so unexpected and I never had the opportunity to talk and get back on track with caring for me. ​I love Ohio Health but try reaching out more to your patients when they are new. You don't what people are really going through and at the end of the day, me making the appointments was in good faith and I planned to make but life...

Dr. Meghan O'Grady is one of the best physicians I've ever had. The office is professional, kind,…read morefriendly and personable. Anytime I've had a concern the office has been available, whether online video visits or come out to your car visits (during the height of covid) or a regular in office visit. You always get the best care. Thank you.

We absolutely love the doctors and staff at Serrano Family Practice. They are so compationate,…read morecaring and truly listen, paying close attention to detail. I have never experienced them rushing to leave the room as I have in almost every other practice I've been to.

I have personally known Dr Eric Serrano and Dr. Lisa Serrano for over 15 years. When I mention…read morethem I also put the category of their staff as whom I speak highly of as well. They are truly one of the most genuine people you will meet. They have helped so many people regardless of their backgrounds and experiences(myself included). This is just one of the few traits that make them special. They will deter in having to tell you the many people they have treated, the types of people they have helped as this shows how humble and down to earth they are. They are truly Gods helpers in the medical profession. If you are in the Columbus Ohio area it's worth to get to know them.

If I could leave zero stars I would. Emma Hill left the practice and I was not informed at all. So…read morewhen I called to get a referral to a specialist I was told that I have to be established as a patient of the clinic first and come in for an office visit. Huh??? Just because my provider left means I'm not a patient of the practice any longer. I had been to one of the other doctors in the office before who is still there but I'm considered a new patient!!! What a money grab and very poor communication from this practice. Not going back!!

Not an emergency care center, but offers various physician options. Very convient physicians…read morebuilding just off 256. Newer building that has always been very clean and well kept. Several different hospital systems occupy offices here, great alternative to going downtown Columbus for your healthcare needs. Always a speedy check in and the staff are always friendly.

I made a complaint to the office because she got nasty with me- I then got a letter saying she's no…read morelonger taking me as a patient- okay I guess you beat me to it. She can talk nasty but if you do you get canned and lied about.

I have been very unhappy with both Dr. Serrano and the practice in general. The office staff are…read morerude and do not seem to care. They have lost my records twice and seem very unorganized. Dr. Lisa Serrano has her hand on the door the entire time, making me feel rushed. I only go to the doctors when I really need to so if I am there it is important. I am searching for a new doctor. I honestly do not understand why people recommend this practice at all as all my experiences have been negative.

Thank you DR. Lisa for taking our calls and extra time to help in time of need. From assisting us…read morewhen we are traveling out of state, to writing letters for my son's condition to help, she has always been there for us.