Always get in fairly quick and not too much of a long wait. Both Dr. Kelley and Stephanie are easy…read moreto talk to. But you will always be put on hold when you call in it seems.

Very nice office. Comfortable. I had to wait a while just like at every other doctors office I have…read morebeen. I was there about an hour and a half. Dr. Amy Kelley is super nice and easy to talk to. The nurse that took my vitals, took blood, and gave me a shot was wonderful as well. She made the whole needle process easier and faster for me, because that is always the most dreadful part of going to the doctor. It was a good experience for me and I am glad I decided to switch doctors:)

Love this practice! We've been patients for many years. We wondered what would happen after the…read moreretirement of 3 doctors. We couldn't be more pleased! Dr Naylor is wonderful. Great bedside manner. Very knowledgeable and extremely thorough. He clearly cares. Our limited experience with Dr Kander and Dr Gallagher indicate an equally high level of care and compassion.

New to town and needed a new Internal Medicine physician, Knightsbridge has excellent caring staff…read moreand the doctor does a very thorough history and develops a plan concisely designed for each individual patient. It is not easy to impress me as far as medical care goes, if I am not comfortable with a practice I find someone else. I feel I have found the best care for me, my wife and my difficult medical history.

Needed a blood test for my physical, and this place was closest for me. No appointment needed for…read morethat, but when I pulled up at 830am the lot was packed. The complex has several offices for various functions; when I got to the "lab draw station" there were a few people waiting, and a sign that said blood draw patients might have to wait awhile. Okay, I have time, and it needs done. Waited about 10 minutes. Staff up front and in back were super friendly and professional. Draw was quick and easy. Over before I knew it. I'd definitely come back here for another test, or an appointment.

I am giving the Billing Dept. a -10 (a minus ten) even though that isn't an option…read more I showed up as a walk-in for lab work. No appt. necessary. The COPC lab on Africa Rd. in Westerville, is basically for walk-ins. After arriving, I waited and waited but I didn't mind because I am a patient person. Quite some time later, I was told that I had been called right after I checked in. Where I was, I would have heard my name called and I would have seen the lab employee. Never saw anyone looking for me and I never heard my name called. I was told the lab employees were going into a meeting. With people waiting to be seen, that was odd that they would have a meeting on the spur of the moment (ad hoc meeting). I had no idea how long the meeting would be and no one told me. Since I wasn't feeing well and had already waited quite some time, I needed to leave. Two MAJOR Concerns About the COPC Billing Dept. on Africa Rd.: 1. Shortly afterwards, I learned the COPC administration office charged me $25.00 saying I was a no-show which was untrue. I was there and I had checked in. 2. I do not trust the administrative office or the billing dept.! Also, I learned from a COPC employee in the Billing Dept. that their billing dept. charges a patient for lab work prior to the visit being processed by the insurance company. Not ethical at all. That is one reason healthcare is in dire need of reform!!! Note: The woman who checked me in wasn't friendly or welcoming. I had a very unpleasant experience with her. If you go there for lab work, you may wish to speak with one of the 'first' two ladies at the check-in area. They're names are Rebecca and Moona. BE VERY, VERY CAREFUL IF YOU CHOOSE TO GO TO THE COPC LAB ON AFRICA RD. BEST NOT TO PAY ANYTHING 'AT ALL' UNTIL YOUR VISIT IS PROCESSED BY YOUR INSURANCE COMPANY. On my online COPCmychart account, COPC Billing Dept. was charging me and expecting payment right then, even though my insurance company hadn't had time to process it. I WILL NOT BE RETURNING THERE.

This office is truly amazing! Jennifer O'Brien shows kindness and compassion while never judging…read moreyou. She doesn't just throw medicine at you or cover up your symptoms, she gets to the root of the problem. She spends quality time w the patients and truly listens to what you say. The office staff is also very friendly.

I was having health problems and my PCP was not working with me to solve them. I had several…read morefriends that had gone to see Jen and were very happy with their health care. In the past year that I have been seeing her, I have lost 40 pounds, have my hormones regulated and feel 10 years younger. My joints no longer hurt all of the time. Jen took the time to listen to my concerns and find out what was going on with my body. She is a kind, knowledgeable practitioner. I would highly recommend her.

Dr. Joan King has been my family doctor for about 7 years. She is very thorough in exams and really…read morelistens to any concerns you may have. I have several family members and friends that go to her as well and they all say wonderful things about her. She is in a fairly large practice and they all cover for eachother so that makes things very convenient.