I am writing to share a positive review on behalf of my 76-year-old mother, who recently had her…read morethree-bedroom home in Oxnard re-carpeted by Timeless Floor Company. She is extremely happy with the results. After shopping around for several months at various stores in the Oxnard/Ventura area and dealing with salespeople who were either overly expensive or dishonest, I decided to do some research online and called Timeless Floor Company. James answered my call, listened to the situation, and offered to come out for a free estimate. He visited my mother's home, took measurements, and invited us to the showroom. James was knowledgeable and professional, helping my mother pick out a style she loved at a very fair price. On the day of installation, Felipe and his crew arrived promptly, explained the process, worked efficiently, and hauled away the old carpet and padding. They left the house looking wonderful. We highly recommend James, Felipe, and the team at Timeless Floor Company.

We recently had Timeless Floors come to our home for a quote on kitchen backsplash. Initially,…read moreJackie, an owner was pleasant to deal with. We picked out the tile, an order was placed, and waited for an install date. When the workers arrived, they were friendly and quick. One day install. Then came the issues. When I tried to reinstall the plugs and face plates, it became obvious they would not fit flush as the tile created a gap between outlet and outlet box. An employee offered a solution that did not work. When I called Timeless, they quoted me up to $450 to fix the issue. An issue they created with the install. After multiple 'heated' calls and a lot of finger pointing, they sent someone from the office to fix the problem. I actually had to research a solution and purchase the necessary parts myself! I understand construction projects can and will have issues. What sets a good company apart from a bad or mediocre company is how the problems are resolved. When I brought up our issues to Timeless, I got nothing but pushback and a condescending attitude from Felipe, a co owner. In the end, they sent someone that fixed the issues. Had they initially accepted responsibility and sent someone out, this review would not have been posted. Curious as to why Felipe, an owner, inspected the kitchen to give us a quote and never once mentioned that this may be a problem! So after the job Timeless Floors did with our backsplash, I'm rating them mediocre at best. Read all their reviews! Note after owners comment: Jackie, there was never any extra electrical work needed! The installers removed the outlets without disconnecting any wires. They were not electricians! We only asked that they be installed back as they were before the backsplash was installed. After some research, it turned out to a fairly straightforward fix but did require a specialized tool that I did not have to enlarge the opening around the outlet area. Total time Joey spent fixing it - less than an hour! And again, nothing Joey did to reinstall the outlets correctly required an electrician!!

Joe did a wonderful job on my fireplace using a rare and difficult to instal tile. He is skillful…read moreand collaborative. Highly recommend!

I was just getting bids on my sons bathroom remodel today through yelp and this contractor mocked &…read moreridiculed another offer I actually received saying it was hilarious. Wow - Great professionalism.

Couldn't recommend masters flooring more. (Great price, very nice, and professional). Absolutely…read morelove my floors. I've sent many friends their way.

Thought we would try a local business. They came and measured the area and said they would send an…read moreestimate out. We received the estimate on Saturday, August 15th and stated we would like to move forward with the project. On that same day, we were informed they were not available until October. I replied with requesting October 7th. We were told to make sure we have the wood flooring in the room for two weeks to cure. We went to storage and loaded all of the wood up to the room. On Monday the 17th, I e-mailed them stating we did not hear back. They wrote back on Tuesday the 18th, "I apologize we usually don't send emails out on the weekend. Thank you for understanding. I would need to double check, I don't have my calendar on me. I will get back to you by the end of the day and confirm on that date." Did not hear back at the end of the day. The next day I received an e-mail apologizing, that she was not feeling well and had an ER visit. She offered a date and we exchanged e-mails regarding how long the project will take. I requested a morning start since it might go into the next day and then I received the following e-mail: "I'm sorry, but after giving it some thought, we've decided that we don't be able to move forward with the project. I sincerely apologize for the inconvenience, and I appreciate your understanding." So now we have wood planks sitting upstairs in our room with no installer. I'm disappointed. They seemed like a nice, young couple. I really wanted to give them the work since they are a small, local business. Maybe they got a bigger job or just changed their mind. Regardless, I hope they think about how they do business with people in the future. We are in our 60s and it was a lot to haul everything from storage and up the stairs. I did not think they would just change their mind and cancel the project.

This is the second time that I have ordered carpet for my home from Flooring 101-Ventura. Josh…read moreprovided me with excellent customer service. He was attentive and helpful with my carpet selection and assisted me in getting a good price. He was great at communicating throughout the process. I am also very pleased with Saul and his installation team. They did a beautiful job.

Ross was great, very helpful and available for questions and concerns. Highly recommend him to…read moreanyone looking for being walked thru the flooring process

ELG Flooring recently installed new carpet and baseboards in our Channel Islands Harbor…read morecondominium. They were wonderful to work with. Communication and workmanship were excellent. They took care to protect our home from dust while they worked. They cleaned up the work area each day until the installation was complete and removed construction debris daily. We highly recommend ELG Flooring for your flooring needs.

I highly recommend EGL for flooring needs. Very helpful,…read morevery professional and did an outstanding instillation

We had the slate flooring in our home cleaned and sealed after a pipe broke and flooded our home…read more Once all reconstruction was completed, the floors were done by 805. They did a stellar job and the floors are super clean. Communication was great and everything went well. The insurance company paid for the job, so I'm not certain what the costs were. They did pull some paint off a door where they taped up some protective plastic sheeting. I'll contact my GC to have that resolved.

I reached out based on the Yelp ratings, which seemed stellar. Shocked at the experience…read more First off, we scheduled a date and time for the estimate. After nothing for 30 minutes past the time, I call and they said they would be there in 20 minutes. Shows up one hour past the scheduled time...it happens, I understand, but maybe you should at least apologize and give me a heads up? Apologizing after I call you out is not comforting. Very nice in person, Takes measurements and discusses. This was a Friday, so I understand we might not get the estimate soon. I'm told, if not this weekend, I'll get it to you by Monday eod. No worries, that's reasonable. Heck, it can be any day, just do what you promise. Monday nothing. Tuesday nothing. Call Wednesday. Says I'm really busy, No apology until I call them out on what they promised. I didn't set the expectation, they did. I tell them, if we don't even have a contract and you're being like this, what am I to expect? Next day, I get a text about the room to be done, is it upstairs or downstairs, and the bathroom, is it being done? I'm totally confused, we never spoke about a bathroom and the room is upstairs. I get the quote finally. It's ~$30k more than another quote I got from a 5 star Yelp business. WTH. Looking deeper into the quote, it's talking about terracota tile and grout...we never spoke about that, we spoke what I already have downstairs, which is laminate. They even stated, that's a manufactured piece we can't get anymore but we can get something close to match. Don't always believe Yelp reviews, but I'd believe this one.

Great communication and very clean. I am very picky about detail, most would not notice little…read moreimperfections however the work done was top notch and 99.9% would be elated by the work. Highly recommend for tile repair and grout work.

I can't say enough about the outstanding work Jorge and his crew did for us. We had been thinking…read moreabout new tile, but the cost was not feasible. I was apprehensive as to what they could do for our tired tile. But were we so suprised! they made our tile look brand new, it looks amazing. They restored tile in the kitchen, office, laundry room, and bathroom, they also cleaned and regrouted the shower. The work was incredible. They are a great company, they were so professional, friendly and thorough, and did just what Jorge promised. I Highly recommend them. Thank you Jorge and Crew!!!

From start to finish, the service we received was excellent! Our Sales Representative, Jim…read moreMcPherson, measured our entire house and explained all of our flooring options which was very helpful. We were very appreciative of his vast knowledge and professionalism. Tony, the installer, and his crew, did an outstanding job installing the flooring in the entire house in only a day and a half! We absolutely love the quality of the product we purchased for a great value and highly recommend Flooring 101.

I'm sending another review, because the more I walk & see these floors, just makes me smile and be…read moresatisfied!! I just LOVE the work and flooring that was done by Ricardo and his team!!! Thank you so much for all your hard work and caring! Johnson family