Ok, the installers, Luis and Newell were beyond efficient, friendly and professional. The resulting new shower is amazing. We had a horrible cracked leaking tub. The only minor issue we had was not reviewing the amended quote/estimate/work order. The nice hand held Moen shower head we wanted disappeared after we added the frameless shower doors. It would have been nice if someone at Bath-Fitter mentioned that, but things happen. They ended up crediting the value of it and I bought maybe a nicer one at the store. When the installers(awesome guys) finished and a regular shower head was there, we obviously were not super happy (thus the 4 out of 5) but Go with Bath-Fitter, the installers are awesome. read more

I have been using Bath Fitter for 19 years. No need to replace the bathtub installed by them in 2007, it still looks good after all that time. I just had the walls around the bathtub replaced to look more updated. Had a service call on the master bedroom shower stall, replacing the silicone around the stall. It looks like new. Very satisfied with the products and service. read more

We needed to have our shower fixed. After getting a quote from a plumber including replacing our tile, we decided to get a quote from Bath Fitter. Arthur was a great salesperson -- explained everything, gave us a written quote, and was low key. We decided to go with this option, and called him to come back the next day. We made our choice of colors and materials. And gave the company a deposit. Because of the busy holiday season we expected to wait a couple months for installation. However, we were contacted by Tatiana in the office pdq and were able to choose an available date. As our installation date came near, we received reminders and a confirmation regarding what time the technician would be arriving. The gentleman arrived exactly on time! And fixed our problems and did the installation. He cleaned up after all the work and left instructions for the next day as well as future cleaning. We are very happy with the look of the finished product. And would recommend them highly. read more

Dishonest sales pitch. Long time between initial consultation and final installation if you need inspection's , permits. In my case it was fortunate that the inspection was necessary because they failed the first plumbing inspection (connecting a 2"pipe above a 1 1/2" pipe under shower. I wanted a sturdier shower door than they offered. Lisa, the sales rep, said she would talk to her boss and get their installers to do the installation as if they did this all the time. When the time came, she said no that was impossible! Can't I get the people(Amazon) I bought it from to install it? It would not fit the sill of the Bathfitters shower.pan (3"). I suspect they. Sabotaged an unschooled buyer. Warn out, I just went with their door which, by the way, I am going to have to open with a finger ring! It would have been so much easier and better to hire a plumber, choose a finish and hardware and skipped this company altogether! Bath Fitter are in the plumbing and bath fitting business a long time. Lisa could have told me that my suggested door was too wide for their product. Maybe I would have chosen their door or maybe I would have gone a different way. Now I am a unsatisfied customer with a shower door across my guest room bed. Oh yes, I forgot to mention , I'm recovering from knee replacement...the reason for the tub to shower conversion in the first place. read more

After 7 years of saying I was going to tile the bath surround and redo the tub I finally said the hell with it and called bath fitters. Wish I had done it 7 years ago. I had issues with the wall but my installer Connor did an excellent job. I had convinced myself that it wouldn't look right. WRONG!! It turned out great. It looks amazing and I couldn't be happier. Thank you Connor and Bath Fitters. Steve Sheridan read more

I asked for specific look and without consulting me they did what they wanted. The tech knew what I said but said his manager told him what to do. I'm not pleased how that went. K Watson read more

First time using Bathfitter to do a master and second bath. Very pleased with the quality of work done by the workers. Plumbing and install done without issues. Very clean look to and old bath. read more

Terrible product. Very cheap. Save your money. They installed handheld shower incorrectly and we had water leaking for a year which caused major water damage and mold. They took no responsibility. They also confiscated the damaged piece, which insurance company said they did to hide their liability for installing incorrectly. Do not use. read more

Wow what a difference a half of a day makes!! I can't say enough good things about this company and their installers who are nothing short of artists. They came in and set up by making sure the floor was covered from the bathroom all the way out to the front door. They got right to the task at hand and worked non stop until the bathroom was done. Omar H. was particularly helpful and extremely knowlegable and helpful with any questions I had he's also a really great guy super nice person. When he was all done with the job I was amazed at how the bathroom had been completely transformed and the attention to detail was flawless. Everything was done to perfection. I want thank everyone at Bath Fitter for a wonderful experience and an absolutely beautiful job. I can't thank Omar H. enough for all of his hard work. Thank you so much. read more

I was very satisfied with Alejandro's work, he was very neat and respectful. I will wait to use the shower before I comment on the finished product. read more

Amazing service and work by Connor and Sebastian, thoroughly impressed by their outcome, level of service and perseverance as we ran into a few hiccups. Outstanding and thorough job, thank you!!! read more

Have used Bath fitters before and have always been very satisfied with their work. Omar Hastings was my installer and he was on time, courteous, efficient and a hard worker. He knew what he was doing. Just like the add says, he was done in one day. Couldn't be happier. Finished job looks great. A real upgrade for the bathroom. read more

I am not happy with bathfitters. We had to have them out to redo the whole shower. I dont like the idea that we need to call them out every so often to redo the caulking. I wish they would have given me back my money when they came out to redo the whole thing. Now they have to come back out to fix some problems. It feels like a on going thing. It stinks read more

Worst experience ever! It started with the consultation which was November 15th. Their team showed up unannounced. Of course no one was home because were all working adults. It was told to me that the job would be done within 24hrs. Well the day of the job was on December 9th. It started from 8am to about 3pm. We were told that the glass doors won't be able to go up until the tiling dries. They said they would call the company to set up another date to finish. It's been 2 weeks and four days. I had to host guests at my house with a bathroom shower not in use. Imagine the incovenience. I have a full house. The holidays were ruined. I would think twice about using this company's service. Huge inconvenience!! I don't recommend this company. read more

What do you think about this job from BATHFITTERS after waiting for two months this is there job which from day one I was not satisfied and was told by Mr Todd he was going to fix it by patching it up , it looks like they cut the bottom with scissors or there teeth. All I want is to replace the bottom to a complete new one ,what I paid for not this. The frameless glass company was having problems to install because the bottom part is not leveled and they had to put a small wood in the corner of the Bathfitter as you can see read more

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I also had a poor experience with this company. They tried to charge me for wall repair, though none was needed. The area covered did not match the contract. The installer said that was written in the contract didn't matter, "we have our rules". Clean-up was mediocre. Grab bar is not level and impractical to fix it (obviously no one put a level on it, it was just "eyeballed").This is not yet fully resolved and I will post an update. Update: after a lot of back-and-forth, the company agreed not to charge me for wall repair, though there was an additional charge to cover area which, to my surprise, was not covered by contract. Someone is being sent to complete the cleanup (the door glass was never cleaned, and all around it were white adhesive fingerprints) and to finish the job. The installer says he was "misunderstood". There will be a seam showing where the additional material is added, but I was told this would have happened anyway. My expectation that this could be done without a seam was unrealistic. I wish someone had told me about this, or that the installer had been concerned about it (I closed a door and opened a window), but an installation like this means that your home will stink of adhesive for quite a few hours. Plan meals and guests appropriately. It does look great. read more

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Bath Fitters is the most reliable, professional, and all around perfect company you can contract with to get a project done correctly, cleanly, and no flaws. Can be costly but so well worth the quality and value received. Just had a tub conversion. Beautiful. The office staff is especially courteous, patient, understanding, and helpful. James Thompson is a wonderful company rep to contract with. Thorough and informative. Always returns a call immediately. Enjoy your new bathroom with Bath Fitters. Well known and popular throughout the entire USA. Very happy client Rhonda, Pembroke Pines FL read more

I had James from Bath Fitter in Broward come out and do an evaluation on March 1. I gave him a $200.00 and told him I wanted to finance the rest. He said not problem they use Wells Fargo. Never heard from him again. Weeks go by, no call. (I was told it would take awhile to get the tub in). I called in April for status and they set up a time to come out and do my tub. I told them I wanted to finance and they advised someone would be in touch with me. On April 18 the guy came in and installed my tub and said "so I'm putting this on your card?" And I said no I want to finance, I had told them that. I emailed the salesman and said can we discuss the financing that night (this was my third time requesting). He didn't respond. I woke up the next morning and my bank account was negative. They charged my card anyway without giving me notice or the option to finance which I had told them I had wanted to do on numerous occasions. Thankfully I close on my home improvement loan in two days and my bank has overdraft protection but DO NOT USE THEM. I did finally talk to Todd (the manager) and all he knew how to say was there is a lot of volume and they need to "follow the paperwork" (The paperwork like the finance application I was never provided.) He wanted to try to work it out but would not accept any responsibility for their salesman dropping the ball. No apology. He seemed annoyed by my situation which his employee put me in. USE SOMEONE ELSE. THEY ARE TERRIBLE. read more

EXCELLENT! Our new Tub went in so smoothly during a three hour installation. Their installer, Steve, is a total gentleman and works very need and clean, from covering your carpet to his clean up everything looks great. We recommend them highly! read more

We used Bath Fitter's product to upgrade our shower wall and floor tiles. They lay an acrylic plastic sheets over the existing tiles, without demolitions, and mold it into shape to fit the spaces. All the openings are sealed tight between acrylic plastic sheet and the tiles. Well after a few years, our shower floor becomes detached from the floor tiles, and is trapping water in between. The seal must have been broken and water has leaked inside the void space. We are concerned with potential mold issues in the near future. Their product is supposed to have a life time warranty, however, when We called to inform them of our problem, no one has returned our phone calls and text messages. It's been a while now. read more

We just had our master shower redone and are here to say that the finished project looks amazing. Our sales consultant, Patricia Reardon, was extremely thorough in the explaining of the work that was to be performed and setting up the project to be completed in a quick time frame. Our installer, Alejandro, was extremely professional from his arrival until his completion and departure. He was so neat that when he had finished, the house was clean as well as the area outside that he used as his work space. Up to this point we've nothing but good to say about our experience Jess & Susan Poling read more

We had our 1st bathroom done by Bathfitters and we were thrilled with the result. Redid out second bathroom and decided to go again with Bathfitters. However, work started on Monday and could not finish. Came back on Wednesday 2 1/2 late and tried to finish doing a terrible job that needs to be redone. Called several times to speak with the Installer Manager, goes to VM. The receptionist should take a course in courtesy. We should have went with tile. The amount charged to do this bathroom was a thousand more than the last time and now use low grade material. Cheap moldings. Nothing like wasting our time waiting for a product that usually takes one day BEWARE FOLKS. read more

Leo, who has worked at Bathfitters for over 10 years, came out to the house today to install a grab bar. Our BF shower was expertly installed many years ago. He was very professional and clearly knew exactly how to install and maintain the shower. He gave me advise and recaulked where some of the caulking needed a refresh . When BFs says they have a lifetime guarantee THEY MEAN IT. I can't say enough abt Leo's great service and the staff at Bathfitters. Thanks for a super shower. read more

The people putting in the bath were excellent. I would give them a 5 star. The office staff were horrible! I would give them a negative 10 if I could. They NEVER returned phone calls, were not on top of permits and never notified us if there was a change in inspection times. It was the worst run office I have ever dealt with. If I hadn't driven to the office and waited to be seen by someone the job would not have taken place. As it was, when I went there the first time after 2 1/2 days of phone messages with no return calls, I was told by the manager on duty that everything was fine they were just waiting for permits. The following week I was told the hold up was that there was paperwork I needed to get them to apply for the permits!! It was the most frustrating Reno I ever had! The result is beautiful, unfortunately I wish you could do it through a different office. read more

We just had the walls of our bathroom done by Bath fitter and we couldn't be more pleased.A new tub was installed earlier so there was no need to have it fitted. On the day of installation the installer (Adam) showed up right on time.He politely introduced himself and asked to see the bathroom he was going to be working on.After a quick look around he referred to his copy of the contract,pointed out the various aspects of the job he was authorized to perform and asked if that was my understanding of the work needed to be done and I agreed it was. Adam was methodical in the way he prepared the work area and set up his tools before starting the job......even his plastic garbage bag was strategically placed so he could easily dump srapped materials as he went along. On several occasions I offerd Adam something to eat or drink but he politely said 'no thanks,I brought my own'. In a few short hours the job was complete and we are very satisfied with the work that was done.Great care was taken in preparing the work site and the area was swept and cleaned upon completion. Based on our experience I would have no hesitation in recommending Bath Fitter to friends and family. Walter C. read more

Had bathfitters of Deerfield beach put their liner in my parents shower. The work was finished in one day and Pat Reardon was excellent. My parents love it and say they should have done it years ago. My mom still thanks me and says she and my father both love the shower. Great experience. read more

Finally, my new bathroom permit has been closed after two years. Thanks to Kim in Deerfield Park

Terrible company. Offers you one price, then tries to change the price agreed too. Stay away from this company. Go with real tile. The Acrylic crap Bathfitters use may look terrible and cheap. Its all up to the individual potential customer.Tile looks better, will enhance your shower and may get more more return on investment when your ready to sell your home. In this opinion, Bath fitter is NOT WORTH the investment of our time nor money. The person with this office, offered incredible poor service due to the preceding experience.It was identified to us as a "Manager." A real schister. Their sale's people are in our opinion high pressure, commission only used car salesman like people. Finally, after going back and forth, we went with a different company that offered real tile. Because of our terrible experience, the end result was a much better and cost effective alternative. Thank you Bath Fitters for making us so miserable that we ended up with a better product from a different company! SAVE YOUR MONEY... Get better for less than the cost of the cheapo Bathfitter Insert. read more

06.10.16 Should have known better when I got attitude when I had to cancel the consultation at the last minute because one of my kids was sick. They kept calling and I refused to answer the phone then I told them what happened and the calls finally stopped. My husband and I started the remodel of the bathroom and realized we couldn't do the tub by ourselves so we called Bath Fitter. Today is the day of installation and the installer was supposed to be here at 8:45. At 9:15 I called the company. Their installer went to the wrong stop. Supposedly the installer was packing up and on his was. Still not here and it is now 9:45. Have another appointment coming to my home at noon and they need water. So right now I'm screwed. I have to be at work at 1:30 but I can't leave until the installer is done. This is the worst decision I have made. I will follow up once the installation is done as to the quality of the job. 06.14.16 Installer arrives on time. Bath Fitter told me it would be a 3 hour job. Installer was here for 8 hours. the warehouse gave him the wrong valve and did not give him the spout. he found a valve in his truck that would fit but I would have to wait until tomorrow to put on the spout. so pissed. 06.15.16 different installer comes and installs the spout. since it has been 24 hours since the walls were put on installer told me the shower could be used. my son went to shower. the new shower fixture has to be pulled to get the water flowing. when he pulled on the handle the wall came with it. he thought the fixture was going to come off or even worse, the wall come off. when he lifted the handle on the spout to make the shower come on the spout was loose and almost came off. never, never use these people. they are horrible read more

I signed a contract with Bath Fitter on 1/27, with the need for a city permit which cost another $525.00 extra. I received a call in Feb/2017 that they wanted to schedule my installation. I was surprised that the permit process took so little time. I asked the caller if the permit came in, she told me I did not have a permit! I called the sales women who gave me a story and I never heard back from her. I then call and left a message with a supervisor, no return call. I called a few days later again asking for a supervisor who said he'd get back to me. He called back and said it would be 2 maybe 3 more days for the permit. I waited 2 weeks and called again and was sent to Christine, and left a message, I did this twice and did not receive a call back. I called a 3rd time and again asked for a supervisor and spoke to Dave who was very helpful. I called again and left a message for Christine to find out when the plumber would be here, no return call. I call again and asked for a supervisor, surprise and was told that the plumber would be here with a date. I called the day before the plumber arrived asking for an approximate time, yup left a message with Christine, NO call back. Again called and spoke to Dorian who was very helpful and found out the approximate time. I call after the plumber left to get an estimate of when the city inspector would arrive. Yup, left a message with Christine, NO call back. Today the installer came in did the job which I'm happy with but while he was here I called to find out what time tomorrow the city inspector would be here and yup left a message with Christine. You got it NO call back, so I called about 3 hrs after my first call and explained to Dorian and she got Christine on the phone. I was told by Christine that I had to wait to call the city tomorrow morning. I was OK with this but I asked Christine why she did not call me back and her answer was I'm working on it!!! This come needs to get rid of this person because I for one will probably never recommend them just because of my frustration with this person who seems to be the only person in scheduling. read more

This company was pleasant to work with from start to finish. They are prompt and did the job as they said they would in one day. We will use them again for the master bathroom next time. I recommend this company! read more

Bath fitter was AMAZING!!!! They were fast, easy, clean...and best of all...my bathroom looks like new! I would highly recommend! I am even considering using them in my daughter's bathroom as well. Such a great alternative to a full remodel. read more

I am extriemily pleased with the workmanship of the installers at Bath Fitter. We had 2 baths remodeled and were completely satisfied. The installers and plumbers arrived on time, completed the job on time, picked up all debris and let our apartment clean and tidy. Kudos to Adam, Luis, Felix and Paul, also Lisa the salesperson. read more

Our experience with Bath Fitter of Deerfield has been Excelente. All very kind and honest. Leslie, Tatiana, Kim, Alba. The installer Alejandro did an impeccable job. We are very happy customers. We recommend Bath Fitter Deerfield at all possible angles that a re-service can cover. Thank you for making every effort to achieve Customer Satisfaction read more

Please do not do business with Bath Fitters of Deerfield. I had a recorded conversation with LISA the sales rep. I was told they would not cash a deposit due to the fact I cancelled my order 4 hours after signing. Well they cash it . Cancels due to pricing increase. read more

I would normally give it a five star but I had to go with four stars because of the price. First let me say that I absolutely love my new shower. My shower was installed by Luis. I would never have anyone but him. He was well mannered, hard worker, very neat and never wanted to take a lunch break. When the bathfiters rep came out (Pat) she gave me the total cost, which of course was high. I later called and requested an itemized list, which your not given. The contract says "included" on everything you choose. No, I want a breakdown. I was finally sent a breakdown of everything. While waiting for the permit, I went over to the city hall to find out the permit was $389.00 less. After a dispute, They deducted the difference from my total bill upon completion. My advice to you is to get an itemized bill and ask for Luis. Overall, I am very happy and I am thinking of doing my second bath. read more

Waiting 2 months for job to begin, took my deposit on 1/15, not a word from the since. Called, emailed, keep getting put off. Would not recommend. Don't get sucked in by Kit Kitchens, as bad as a used car salesman read more

Terrible customer service. For my next bathroom I will go for tile. I had a consultation on November 2014, paid half of the total cost (over $1800), they promised installation for February 2015. On March I had to call several times to inquire about an installation date, my bath got installed on April. The delay was because they didn't have the permit required by the city. I had to instruct them on how to get it. To my surprise the city inspector came back on July to tell me that the notice of commencement was not recorded with the appropriate gubernatorial entity and the permit was about to expire. The city sent me a copy of a letter sent to bath fitter indicating that the notice of commencement was not recorded and they have 30 days to comply. But....I as the owner am responsible for ensuring it's properly recorded because, well, it is my property. I have been going back forth with phone calls, messages and emails to bath fitter. Finally, decided to write a complaint with BBB yesterday and also called the sales rep. Today got an ineligibly scanned copy of the notice of commencement. I only have 6 more days to get the real thing to call the city for final inspection, or else, I will be in trouble. Their business practices are horrible. I've been communicating with them constantly and it's like nothing, they took my 4k, lied to me and walk away. I DO NOT recommend this company. read more

Im going to show this to all my friends and neighbors because it is the ultimate bath and what I waned exactly. I am planning to do my second bath next month. I cant believe they did this in one day! The walls look just like tile but no grout. Pat Reardon guided us through all the obstacles of choosing the parts and pieces and we loved what we picked! I love the corner caddies and my new rain head too! Would definitely recommend this company. read more