This place has terrible customer service.... manager matthew is the epitome for customer service…read more.. avoid going here. It will save you a headache and frustration!

BB&B takes bridal registries seriously. Like, has staff members dedicated to just this thing, who…read moreserve you drinks and prepare presentations of china. This was both very helpful and mildly annoying. The thing that wins this place 5 stars--that will keep me shopping there--is the outstanding service I received from their customer service hotline. I don't know where these people actually are. I picked the Appleton location because that is where we physically registered and I didn't have the option to select a "corporate" location. I will attempt to make the retelling of this story brief. My BFF purchased about half of the items on our BBB registry and had them shipped to our condo while we were in Mexico for our wedding/honeymoon. We arrived home to a huge box with our names on it in our lobby. Inside the box was a packing slip that indicated that several of our items were being shipped in a separate box. We waited. And waited. And no separate box arrived. As it turns out, the second box was stolen from the lobby of our building, and this was caught on security camera. I called BBB, and Jason instructed me to file a police report. I was told that if I faxed a copy of the report to him, he would see that the items were replaced. After much hassle and drama with the Chicago Police (another story entirely), this was finally done. A few days passed, and just as I was thinking that I would have to call and be, um, slightly less polite, my phone rang. It was Jason. They received the police report, reviewed it, and the items were being shipped. We had them by that weekend. Now, BBB was not at fault. They were not obligated to replace the items. Yes, the could perhaps have sent the package with a signature requirement. UPS could also have left the box somewhere other than the front door. And my building management could have made sure that the door was secure while the other tenants were moving out. But they did. It was so refreshing to have someone actually care and actually do what they said they would. 5 stars for Jason and BBB, all the way!

I recently ordered a shoe bench for delivery. A pile of lumber arrived! They expect me to have a…read moretable saw, compound miter saw, drill press, nail gun, etc which is all needed to make the bench. None of the wood is even cut to size! On top of that, I ordered it to match the cabinets in my brand new house. The only thing I do not like in the house is the poor quality of the cabinets. They do not know how to finish end grain. It looks terrible. You have choices, choose wisely. Go anywhere else. Poor quality, poor customer service. Just a crappy experience.

Very knowledgeable in all facets of our kitchen countertop / sink / faucet upgrade. It was nice to…read morehave a "one stop shop" that could handle it all from templating, manufacturing, and installing of our countertop. We loved the added touch of having Tammy come to the templating to make sure we covered all bases.

Staff are friendly We love visiting the animals and browsing…read morethe fish department This store is smaller than others but we really like it. Happy dog, happy life;) Parking is accessible Clean store Friendly staff

Petco has fully lost me as a costumer as they denied my puppy service. Before i got to petco i…read moreexplained that my puppy has very little matting as she has long hair and just got off her body suit the other day from surgery. they said it would be no issue as i got there the team was rude and denied to cut my puppys hair and told me to take her to 5the vet to get cut. Its not a vets job to cut hair that's why pet parents bring them to a haircut place. And for them to tell me yes bring her in they should have said no from the start. Forever lost me as a customer. Poor service in the grooming department.

What amazing customer service! When you walk in there are coffee samples. I went to get some, but…read morethe carafe was empty. The sweet young girl told me she would go make some right away. She grabbed the craft and ran that right to the back to start brewing. As I was doing my shopping, she came back to tell me it was finished brewing and maybe I could taste it on my way out the door! Never ever in my life have I had such Great Compassion and customer service

We don't get to shop here much but we love the experience when we do!…read moreThis is THE place for unique and beautiful items from around the globe. There is definitely something for everyone here. We looked around for fun and ended up getting some items for our house. I think we shopped for a bit over an hour just because there were so many interesting objects to explore. It is fun to try new items from all over the world to eat as well. The store is clean and organized and the staff is attentive. There are some great deals here too with clearance sections scattered around the store.

Highly recommend! Everything from picking out the stone, the staff member that took measurements…read moreand install crew was a great experience. Total professional, courteous and did an amazing job! Thank you.

I cannot say enough great things about Bay Area Granite and Marble in Appleton. We had a different…read morestore (Surface Creations) install new Quartz countertops in our kitchen. It was a terrible install they took the gloss out of an area when trying to remove a seam chip. We came to BAGM with the intent of replacing the damaged counter. When the BAGM person came out to measure the counter he said we didn't need to replace the counter they could repair the area good as new (something Surface Creations said there was no way to repair, so get over it). Low and behold in less than one hour BAGM's Service Rep repaired the defect, good as new! We cannot say enough good things about BAGM. We wanted to use BAGM right from the start but they didn't do backsplashes, and contractors were hard to find so we went with a store that could do it all. Lucky for us the backsplash person did a great job. We highly recommend you consider Bay Area Granite and Marble for your stone countertops. They are good people and very well qualified.

I had used this company to install my new countertops before, and they did a good job. So, I…read morecontracted with them to install new tracks on my kitchen and bath drawers. First, the salesman who was supposed to do the preliminary measurements "forgot" his appointment with me. When I called, he laughingly told me that he forgets appointments several times a month. I then got the owner, Dennis Schwersenska, to do the measurements. Measurements went fine but Dennis made rude comments about soccer to my daughter-in-law (an avid soccer fan). They had to take the drawers to be cut down to make the new tracks fit. When the workers returned to to the install, I noted that many of the drawer fronts had bumps or cracked laminate with protruding screws where Kustom Kitchens screwed the screws in too far when they remounted the drawer fronts to the cut down boxes! One worker denied doing the damage while another one admitted their fault by working to fix the problem by taking off the fronts and trying to "bang" out the bumps and put "glue" on the cracked laminate. This didn't fix their damage. In addition, when the fronts were put back on, several drawers had big gaps between the box and the front! One drawer was even mounted incorrectly and didn't close flat against the cabinet front. At first I was told there was nothing that could be done to fix the incorrect drawer mounting, but several days later the worker returned and fixed this problem after I called Dennis to complain. While Dennis had one problem fixed, he told me that his workers did the best that they could mounting the drawer fronts to my "CHEAP laminated particle board drawer fronts"!! The worst thing is that I paid over $1,200 to have 8 drawers irreparably damaged. I reported the incident to Angie's List and Dennis refused to resolve my complaint...essentially implying that I contracted to have his company destroy my drawer fronts!!! He concluded that the damage his workers did to my drawer fronts was hardly noticeable!!! IF I CAN GET THE WORD OUT ABOUT THE TERRIBLE WORK THIS COMPANY DOES AND CAN PREVENT OTHER CONSUMERS FROM BEING TAKEN BY KUSTOM KITCHEN & BATH SHOPPE, THEN I WILL FEEL A LITTLE BETTER. For photos of some of the damage, please go to Angie's List and look under "remodeling for kitchens & baths".

From the owner: Kustom Kitchens and Bath Shoppe started in 1978 as a family owned business which it still is today…read more At that time, it was primarily a kitchen cabinet refacing business and offered custom made laminate countertops for the kitchen and bath. From that limited beginning, Kustom Kitchens and Bath Shoppe has expanded its product and services to include total kitchen and bathroom remodeling from concept to completion. We have an extensive offering of cabinetry from several major manufacturers of custom and stock lines of cabinets. We also sell and install countertops of laminate, Corian and Zodiaq, granite and marble, cultured marble, ceramic tile and solid hardwood tops.

What an amazing experience. We had quite the project to complete and had a hard time finding a…read morecontractor to take on the challenge. We are so very pleased we found VKB Homes! From the initial walk through to the final touch ups, this company did an outstanding job. Let me give you a quick overview of how easy it was to work with these contractors. First, the initial sales person, Michael, was incredibly knowledgeable and able to see the vision we had for the first floor. He took a good number of photos and then met with other project managers at their office. From here, we met with an amazing designer, Halley. She answered every question I had and promised me she would guide me along the way. I had some ideas, and everything I forgot, she gently guided to a solution. I was able to pick everything from the exact sink and faucet, to backsplash and flooring. The amazing communication continued throughout the project using an app called buildertrend. We knew when the contractors were arriving for each step of the process. We were also able to ask questions through the app and received quick responses. I did have a couple of change orders, and even those were handled seamlessly. My project has been done now for about three months, and every day I love seeing the finished project.

VKB did our living room remodel and did a fantastic job. Great job and great value. The designer…read morewas great to work with and all the crews were great. Highly recommend.