I went here yesterday to get the viral hand cream and I had an amazing experience! Shoutout to…read moreLawanda C! Thanks for the warmth, personalized, and overall great service! Highly recommend a visit to this store!! Typing this with my super soft -feeling hands!

They change their shampoo and conditioner a few years back and it's crap can't use the new formula…read moreany more cuz it sucks now they changed the body wash and it's crap as well I've been a costume for this brand for 20 years now I can say I'm done !!!!!!!!

(If I could give 10 stars, I would!) This was my very first…read moretime visiting this shop, and the experience was absolutely amazing. Amaya (I hope I'm spelling her name correctly) was incredibly helpful with my fragrance selection. Every scent smelled so good that it was honestly hard to choose just one -- I wanted to buy them all. She was patient, understanding, and really took her time explaining the origins and background of each fragrance, which made the experience feel thoughtful and personalized. She also let me know about a sample option that included the same four fragrances I really enjoyed, which was a great alternative while I decide on my final purchase. I had never heard of Aesop before, but the welcoming customer service and the incredible scent that drew me in from outside made me want to explore and learn more. Because of Amaya's knowledge and kindness, I now know exactly what I want when I come back. Amazing service, amazing fragrances -- I will definitely be back to make a purchase!

I needed a new bottle of the milk cleanser. Just that. I made my way over to the store in rush…read morehour. Got there at 6:56. The posted hours say it's open until 7, but the door was locked, and the lights were dim. There was a man inside, who waved me off. If the hours vary, please say that: "Open until seven but may vary depending on the mood of the person closing." That way, I can expect to be turned away during business hours.

I want to extend a massive thank you to Lush Cosmetics for their incredibly generous donation to…read moreThe Arc's recent silent auction!A special shout-out goes to the store manager, Jasmine L., who made the entire process seamless. Her kindness, enthusiasm, and wonderful customer service truly stood out. The Arc does vital work supporting individuals with intellectual and developmental disabilities, and partnerships like this make a massive impact. Lush's contribution was a huge hit among our bidders and played a significant role in helping us hit our fundraising goals.It is wonderful to see a business and a manager so actively invested in supporting local nonprofits. Thank you, Jasmine and Lush Cosmetics, for your exceptional community spirit!

This place was always amazing! Their stuff is good quality, it's priced well, the staff is…read morefriendly, there are many samples, store is a good size for the product it sells, they have premade gift packages

Cute location. This…read morelocation seems to be a bit smaller than the other lush locations but it is located in a nicer neighborhood. I had an order for pickup and was tended to right away. The whole experience was effortless and simple. They also had their Halloween/summerween collection out, which I am so excited to try. I can't wait to come back.

Everyone in this lush location is so friendly and warm! Probably my favorite location in the city…read more I just love to come in here to look around, learn about new products. Thank you for always making my experience so wonderful especially when I come in to purchase gifts.

This location was a horrible experience. I would say more, but it was so horrible. However, the…read morestore was organized.

Been using Aveda products for about 15 years. And for the most part I've had pleasant experiences…read moreat most locations. So I had a pick up order at the Columbus Circle. location. Why do a pick up. Because I'm on lunch and have limited time . So I walk in, say I have a pick up and proceeded to wait, and wait and wait and wait for my order. No one was in the store btw. Instead of processing my order and let me go on my way, the associates are in lively conversation. I just stand and wait. I get annoyed but finally get my order and quietly turn to leave and I get a loud "Have a nice day"! Really! Felt like a last dig to me. Exactly what did I do ? I came in and respectfully asked for my order. No wonder no one was in that store. Thankfully there are other locations with associates with better attitudes.

If I could leave 0 stars I would. Came here looking for a gender neutral fragrance for a family…read moremember, and was laughed at. Following this, I unfortunately overheard the employees making sexist/homophobic remarks amongst each other and giggling! Absolutely disgusting behavior. I will not be returning to this location ever again.

Having a Sephora in a Kohls is a hidden gem. There is a chance that a popular or viral item will be…read morein stock which is great ! Came about a week or 2 after the Makeup By Mario Surreal Skin liquid foundation went viral and they pretty much had all shades in stock. Yet they were out of stock of all shades of the new Rare Beauty Positive Light Silky Touch Highlighters. They did have them there to check the shades which works for me. So it's up in the air whether it will be in stock but worth a try. They don't carry all brands, but it's most of the familiar ones like Make Up For Ever, Rare Beauty, Tarte, Too Faced, Milk, Estée Lauder, Laura Mercier, Fenty Beauty, Drunk Elephant, First Aid Beauty, Tatcha, etc. I'm just naming a few. I came in on a Saturday evening just was curious to look around. Ended up having a blast and tried plenty of foundations, found my shade and was able to Love it in the Sephora app so I could save it for later. They have the cleaning stations or the tools to try make up. Store is kept very clean. Staff was so friendly and checking on me here and there if I needed any help. Loved that it wasn't over bearing like actual Sephora stores. Will be back, definitely prefer over the mall!

Visited this store becuase I need to buy diffuser. The store was beautifully decorated. We were…read moreassisted by Lela who was kind and an expert with the products. She gave us all the time that we need. End up buying 2 diffuser. The place was neat and in a nice area in SoHo. I highly recommend this place.

Finally got the chance to visit the store of SMN. So glad we did, met Lela who assisted us today…read moreshe's brilliant and pleasant. Amazing experience and finally got my favorite scent. The store was spotless and welcoming. Will definitely be back for my Christmas shopping.

Stopped by to buy a sample size of The Noir 29 (my top two favorite) and was greeted warmly by the…read morestore associate. He was helping other customers but still took the time to say hello and made me felt welcomed. I didn't realize Le Labo expanded into skincare and he gave me samples to try. Overall, a super pleasant experience. The sample is $7 and totally worth it. It's a good size to keep in your bag or for travel.

I first discovered and fell in love with Le Labo a few years ago during one of my many yearly…read morevisits NYC (I was in the Big Apple 4-5 times a year to hang with friends living there). Their product, belief system, and impeccable fragrances made me a fan at first sniff! They've been around since 2006 and have taken the fragrance industry by storm with innovation, creativity, passion, and love for all things perfume. The smells are out-of-this-world, unique & original. I highly recommend the City Collection as well as the Home Collection (candles to die for). There are a few locations throughout Manhattan...however, this flagship/original location remains my favorite. It is after all where I fell in love with their product. Highly-skilled and caring folks who aren't just after a sale but really want you to be your happiest. True artistry. The idea (or brand if you will) was first developed in France by two friends and this location in Nolita was actually their first lab. Their products are an investment in yourself and we all deserve to smell our best! So glad to know they'll be there for me. Visit this store. Splurge. You'll be glad you did!