This is as honest a review as you can ever read. I hired EP after searching for competitive quotes…read moreto trim the crepe myrtle in the front of my house. The full service I contracted for was: trim the crepe canopy back by 1/3, full yard mow, leaf clean up, and flower bed clean out. Bottom Line Up Front: I was not pleased - but this company came and made things right by me within 12 hours. While their attention to detail could use a little focus, their customer service is fabulous - and the reason I will stay a customer.
The day of the scheduled service I was at work, but watching the service via my security cameras. As I watched I saw the crew working on the tree. I frantically called the office, and explained how it looked to me that the crew was removing the tree, which I did not want. Patiently, the man on the other end of the line informed me that this was a proper prune for a crepe myrtle - a fact which I did not know as I have never owned a property with this kind of tree before. He did contact the crew and advise them of my concerns, and while they did complete a proper full pruning (which - to be fair - is not what I asked for, but needed to be done and will ultimately help the tree) they finished with the tree.
When I got home, I noticed they did not clean out the flower bed, as per the agreed upon quote. And here is where they won me over. I took a picture, sent and email and called. The following morning, two men called and came to my property. I spoke with Michael, showed him the flower bed, and the confirmatory email I had sent specifying exactly what I wanted. He agreed that I had requested the service, and they did not perform it and they immediately took care of it. Michael wasn't defensive, he didn't have an attitude, he wasn't impatient. He was apologetic, professional, and fast. They got it done.
At the end of the day, you always have to communicate clearly. But even when you do, things sometimes get lost in translation. I greatly appreciate working with a company that truly WANTS customers to be happy, and takes the time to respond professionally to concerns by making things right. Thanks EP Mowing!