Steve Shain was helpful and ethical. He gave me a reasonable estimate to repair my backpack strap on Wednesday. It was ready for me to pick up on Friday. A great turn-around time as I was hoping to use it on a trip coming up. The stitching is so elegant that unless you knew a repair had been made, it couldn't be seen. Yes, Shain doesn't have a store front but I met him at a Santa Rosa coffee shop on Fourth Street and was quite comfortable. Shain was referred by Large Leather (Jessica) in Sonoma. I'll call Shain again, if needed and have already referred a friend to him. read more