The best. I have followed them over the years and still do amazing repairs. I've had leather soles…read morereplaced and this last time they shortened two belts perfectly.

I was going to leave a pair of shoes for repair until the guy ripped the inside lining purposefully…read moreto increase the amount needing repair. Pretty shameful tactic.

excellent job fixing my riding boots! they were fast, affordable, and I will be bringing more pairs…read morein the future!

Tucked in the back corner of the Raley's Shopping Center is a solid shoe repair place. While I love…read moremy usual shoe repair guy in Marin County, having moved to Cotati, I can't keep justifying the drive. It took me more than one pass to find the location as there isn't a storefront sign, only a sandwich board and window sign. It sits right next to Pound Melters. Let me be clear: my only reservations about giving this business five stars is that the cost ($38 for a polish and heel change) seemed a bit high. It was also charged in advance. The work was done on time, however, and well. It's a no frills shop, probably the least cluttered shoe repair shop I've ever seen. I'm glad that I gave them a try and I'll be back as I greatly prefer to repair what I have than purchase new. No complaints, besides I have a rewards card now!

What a wonderful job Ramos does each and every time he works repairing my shoes! Over the many…read moreyears I have gone to him with shoe issues, he has fixed them perfectly....almost like new, and for a fair price! Just as one gentleman said in his review, I too wonder how we will do without him when Senior Ramos decides to retire! Ramos also has these great bags now that celebrate Dia de Los Muertos and I bought this one today when I picked up my shoes.

Whilst waiting for my Uber to leave the charming burg of Healds…read more I happened to be in front of this shoe repair shop and thought..."maybe they have an olive green colored polish?" This very morning I happened to put on an old pair of olive colored loafers and noticed that they needed a little love. I'm all..."This is perfect! It's meant to be!" So I go in and ask the gentleman manning the place, "do you have such & such color?" He says yes and directs me to said option. It's the last one of this particular color. But of course it is. How many people have olive green, colored shoes? Perfect! Let's make it happen. I pull out my phone to pay and he pretty much says, "there is a minimum and it's $10.00." There is a sign on the cash register as well. Totally understandable. I get it! I tell him "Sorry I rarely carry cash and I understand." He proceeds to say "it's fine, he'll let it pass this time." "Wow! Thanks. That's nice of you." Then he proceeds to start to scold me for not carrying cash! I tell him "well, I don't carry cash because I always end up spending it or I end up giving it to homeless people." He proceeds to pontificate that it cost three dollars per transaction and that he has to pay for it and that, what if there is a blackout and all the cash machines crash and burn and Armageddon and blah, blah, blah! I'm like, "no shit. I understand how it works." But you're the one who is foregoing your policy. I didn't ask him to do me any favors. Don't give me the green light and then let me have it for actually using it. If you needed the $3 bucks so damn bad, don't sell it to me then! I was willing to walk out of there without the Goddamned, polish. And in all actuality, I'm helping this guy move a color of shoe polish, that no one really uses and he probably won't inventory again until he needs another huge shipment. So, you're welcome Mr. Ramos. You're welcome for me, helping you, move an item that's probably been on your shelf for months, if not longer. Him bending over a nickel to pick up a dime, really left a sour taste in my mouth. Instead of being a gracious, small business owner, and absorbing the lousy $3 transaction fee. You made the whole transaction miserly and cloyingly annoying. Next time just keep your mouth shut and let the customer think that you're a nice guy who loves to take care of his customers. Continue to do what you do best and stay triggered. I was a fan until you got cheap on me. Needless to say, from now on, I'll be purchasing my olive green, shoe polish on line, like all the children do.

I went in here hoping they might be able to replace the zipper in my favorite purse. The woman…read morelooked at it, pulled out a pair of pliers and fixed the zipper in a minute or two! They didn't charge me anything. Just saying... I highly recommend. Establishments like this is why I love living in Sonoma.

Vinny was so incredibly kind and thoughtful when I brought some well-loved leather boots in for…read morerepair. Received them a couple weeks later and they looked so good once he was done with the repairs. Highly recommend his services. Thank you Vinny!

Maria was nothing but helpful, kind, and my boots turned out amazing! She helped me pick out the…read moretype of sole to get and it's prevented slips that I used to experience with the original soles. Fast turn around time too!!!

Over the past 10-15 years, I have had my cowboy boots, dress shoes and my motorcycle adventure…read moreboots repaired. Always met with a pleasant attitude, completed with excellent workmanship and a timely delivery! Would recommend to anyone needing shoe/boot repair!

Two things that I apprieciate in service industry is value and timeliness. Sadly, they missed on…read moreboth. If it takes you 6 weeks to repair denim, you are out of you depth in your ability to serve your customer. If I am required to call YOU to see if it's done, just as a reminder for you to do it, you are also out of your depth. Over $80 for a repair patch on the inside of the leg. Could have bought a new pair or a sewing machine to do my own repairs...which is what I did. If you have time and money to burn, go for it.

Too expensive. The alteration cost $220 to hem two layers and two sides. This cost more than the…read moreactual dress. I had no other choice because it's a bridesmaids dress but now I'm stuck with an expensive ass dress that I don't see myself wearing after that day. Lesson learned to ask how much it is before dropping it off. I just assumed it wouldn't be over $150. Absolutely ridiculous

Steve Shain was helpful and ethical. He gave me a reasonable estimate to repair my backpack strap…read moreon Wednesday. It was ready for me to pick up on Friday. A great turn-around time as I was hoping to use it on a trip coming up. The stitching is so elegant that unless you knew a repair had been made, it couldn't be seen. Yes, Shain doesn't have a store front but I met him at a Santa Rosa coffee shop on Fourth Street and was quite comfortable. Shain was referred by Large Leather (Jessica) in Sonoma. I'll call Shain again, if needed and have already referred a friend to him.

The owner, Steve Shain of Bassic Sewing received a pair of hand-made custom moccasins from my…read morehusband to be resoled and have toe caps sewn on. When I returned to pick up the boots one was completely torn apart and the other was a attempt to repair. THIS WAS TWO YEARS LATER ! ! ! Calling every three months or so I was assured that he was about to start work and would call as soon as things were finished. Not to be... The shoes were very expensive and of high quality. Now we are forced to locate the maker and have the pair put back together at great expense. If Steve was in over his head, we would've been OK with taking them back and going someplace else. All that being said we cannot recommend this person's services to you out in Yelpland.

Love this place! Quick and efficient service, do an awesome job on the shirts and at a great price!…read moreMy new go to

Love this cleaners!! They are so friendly and do a fabulous job. I highly recommend them!read more