I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

My 16-year-old was on her own, driving our only car, when she hit a curb and popped a tire. I…read morecalled Woods Service Center on a Saturday afternoon. The dispatcher talked me through my options, even offering to have the tow truck driver take my girl where she needed to go on his way to tow the car. The driver arrived at the car in minutes, made my nervous teen feel at ease, and fixed our problem. The dispatcher called me back twice to let me know all was well. Every step of this was above and beyond. I can't say enough about what a positive experience this was. Woods is in my phone contact list now. They will be my first call anytime I need towing or auto repair.

READ THIS!!…read more Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...

awful place spent 5 grand having a transmission built and now it's slipping and humming 2months…read morelater after letting them rebuild it for a second time.

The most honest, friendly service I have received at a repair shop in a long time! I needed a fluid…read moreexchange service on my Subaru and my husband wanted to make sure it was done somewhere that was knowledgeable about CVT transmissions. These techs as well as the manager JT obviously know their stuff. I waited for my vehicle so I also got to witness how well the team gets along and how they treat their customers very well. Prices were fair, too. I was very impressed and will be back if I need them!

Rebuilding a transmission isn't cheap, but I have to say that these are the friendliest and most…read morehelpful people l've met at a repair shop. It's nice going to a shop that doesn't act like you know nothing about vehicles just because you're a female. Thanks JT and Pete for getting my son's blazer repaired and back to us quickly. (Work performed Feb. 2024)

It's worth the drive to make it up the hill off Mohawk Ave in Roanoke, VA, to have your vehicle…read moreserviced by this auto shop. The friendly and efficient service provided by this business is incomparable. They are NOT about trying to 'rip the customer off'', as they provide excellent car service.

They really make me feel like I can trust them, I've been going there since Fleet closed and I have…read morenever had such excellent service. This is the only shop I feel like I can go to where they don't try and Take advantage of me by charging me extra. I can't recommend this place enough if you want people who know what they're talking about.

The air conditioner in my car wasn't cooling at all and my niece recommended taking it to Little…read moreSammie's. I'm so glad she did! Sammie was very kind, friendly, accommodating, and knowledgeable. Luckily it didn't need a compressor, just some seals replaced and some adjustments. Very reasonable rates! I will definitely use him again if needed.

Great work for a great value. Polite and knowledgeable folks. I'm using them from now on. Hard to…read morefind a good repair shop these days and feel lucky to hookup with Sammy.

I've heard both good and bad things about this business so I decided to see for myself. My…read moreexperiences here mostly negative and not what I would expect from a reputable company. After discovering that they are NOT BBB accredited I was not surprised. Probably won't return in the future.

Best auto repair shop in the Roanoke Valley! I'm a little biased because he's my brother but you…read morecan ask anyone who's had their vehicle worked on here and they'll tell you the same! Good value, excellent mechanics!

I have been going to Porter's Automotive for years now and they are the sweetest, most honest and…read morecaring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated!

I was in desperate need for a dead inspection sticker and I was greeted with kindness and curtesy…read moreand professionalism on the phone and they worked me in and they were finished in no time and I highly recommend this automotive shop for light to heavy tasks and very reasonable. Everyone has a great attitude and they were friendly with thier co-workers as well. Nice atmosphere.