Refreshing environment! Bright, clean and welcoming g. Very patient employee with my mom. She made sure the ice cream was really in her cone! The selection of flavors was typical and all the tubs were scraped sides or brand new. Large cake selection and take home tubs. They do specialty cakes as well. read more

So disappointed. We haven't been in a while and after dinner suggested we stop in. Mistake. What was I thinking? Took awhile to be served. There were 4 employees and only 1 couple in front of us. It's like we were invisible. My double scoop cup was so chintzy. The ice cream wasn't tasty. I remembered after the fact that we would always say we could get two large gallons of ice cream for the same price and quality at Raleys. The perceived value just isn't there. I always feel ripped off when I go here. Live and learn. With so many great new ice cream places in Reno, I'm reminded that we need something better and exciting in Wingfield Springs. I'm curious to know if the owner of this store ever shows up to manage the kids. Some change is needed. read more

Baskin-Robbins - Chintzy serving - Ice Cream & Frozen Yogurt Near Me - Sparks, Nevada

Ordered cake online, everything went through and we got charged. Showed up at the time entered to pick up and were told oh ya sorry we don't have the stuff to make that and oh ya, we can't refund you either. No call, no email. No nothing. Absolutely 100% will never set foot in this place again. read more

I thought I completely dropped the ball by ordering a cake the day before my wife's 23rd birthday. She usually orders cakes from her friend, so I was stressing--but Robin absolutely saved the day. He made a beautiful cake on such short notice, and it turned out amazing. We're beyond grateful, and my wife loved it! read more

Baskin-Robbins - Birthday cake - Ice Cream & Frozen Yogurt Near Me - Sparks, Nevada

I was immediately greeted as soon as I walked inside, even though there were several customers, it's great to see such friendly workers! I was helped very quickly upon going in and had a nice chat with the workers while my ice cream was being made! I took home my Root Beer Float with Chocolate Chip Ice Cream and it was absolutely delicious! And there was a lot of it as well for the amount I paid, which wasn't all that much! Very pleasant experience and definitely a place I'll go back to! read more

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This may be the worst Baskin Robbins of all time. They run out of flavors and are too lazy to go to the freezer to refill whatever they run out of. They don't honor rewards from the app It's halfway clean but overpriced read more

19 plus people with 2 girls working, and they kept the flow going the entire time! We were in and out with no delay. Thank you for smiling and working so hard, girls. The place is clean, fast, and friendly. We love the ice cream here. read more

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The service was good and I liked my Oreo milk shake. I will no doubt go again sometime.

Clean store, was very busy tonight because of the heat wave, but the customer service was on point. The store is selling IF movie cups with a blueberry oreo ice cream. A really cute idea and my daughter loved it. Only complaint is it was $12 for 2 single scoop ice cream cups. Fun to take the family for a treat, but just not something we do regularly. We will definitely be back this summer. read more

Baskin-Robbins - Cute IF theme ice cream - Ice Cream & Frozen Yogurt Near Me - Sparks, Nevada

When we first walked in we were greeted immediately by the ladies behind the counter and one of them asked if we were having a good Valentine's Day so far. She helped us sample the couple of new flavors they have since we had been here and then quickly scooped our ice cream and made the shake. It was all SUPER yummy! The new Cookie Monster ice cream is AMAZING if you like cookie dough! read more

Baskin-Robbins - Twix - Ice Cream & Frozen Yogurt Near Me - Sparks, Nevada

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Ice cream. Fantastic. Ambiance. Sufficient. Service. Atrocious. My beloved wife and child accompanied for a few shakes. Three high school girls were scoping that night, but only two of them were working tirelessly trying to get customers in and out. One of the girls took my wife's order and another took my son's. The third "spectator" made eye contact with me and pretended to look busy wiping down the far corner of the countertop. The other two workers appeared to be frustrated. We went to checkout and as I was paying I heard one of the workers say, "We have another DoorDash order." The spectator immediately said, "I'm going to wipe down more counters. You can handle it." My wife and I were blown away. Those two hard working employees deserve better. And as for the spectator, shame on you. We understand it is not a career but Baskin Robins will be on your resume and a good future employer will call them about your work ethic. Manager/Owner: please talk to this girl because she has done this on multiple occasions and it is making this business look terrible. read more

Total rip off. We have patronized this business for five years. Today we ordered (2) two scoop sundaes @ a total of $14.92. The scoops were practically nothing. There was hardly any topping. I asked one of the servers if this was really a two scoop sundae and he said yes. It was less than a cup for both scoops. We will not be spending our money at this Baskin Robbin's any more and will pass this on to friends and neighbors. I should have asked for my money and tip back. It's not right to cheat people like this. read more

The ice cream is delicious, the employees are always super friendly and quick and the store is very clean and nice looking. I love taking my two sons there! read more

Ice cream is always good Three Cheers to your experienced girl working tonight with all the rookie staff Owners should give this girl a raise for her patience, quality control, training skills and showing a sense of urgency to serving customers If I still owned a business I would steal her away from you read more

"closes at 10pm" They closed at 9:30 for what reason? Was waiting at the door hoping they would open it, no they didn't. As I was walking to my car, I saw two girls who were hiding behind a table run to the back room, very professional. Do better. read more

Baskin-Robbins - ice cream hours and hours - Ice Cream & Frozen Yogurt Near Me - Sparks, Nevada

Not sure why so many 1 stars. We are 2 minutes away so when we shop at Raleys we'll likely drop by to get a pint or two if we're out ice cream. They usually have our favorite flavors ready, maybe just one or two times there was none and they got us a fresh pint right away. The fresh pint they scoop all the way to the top! Yummy! read more

Service is crazy! Can't understand, but not willing to make any drinks past 9 pm. Never consistent

My husband and I took our neice and nephew to this location to get some ice cream. The place is really nice and clean which is always great hence the 4 stars , the staff was really nice but wanted to rush our order which is kind of annoying! But overall we will come back read more

Holy Smokes! Haven't been to a Baskin Robbin's for a while, this locations is dirty dirty dirty. Whilst sitting eating my scoop I noticed some sort of splatter on the bottom of the first booth seat. Decided to look around and saw trash, crumbs, etc. under the refrigerator that holds the premade cakes. The underside of the register had a thick layer of dirt and food as well as the cabinet next to it. I can only imagine what the area behind the ice cream refrigerators look like. Hoping the owner reads this, the place needs a deep cleaning. We will not return. read more

There were 2 high-school aged girls working and while they were maintain a good flow of customers, the sizes were inconsistent. One of them made a 2 scoop cup almost twice as big as the other girl did. I would just expect more consistent ice cream scoops considering the price. Frustrating. read more

DO NOT order a cake from this place ordered a cake for my kids 20th b day looks like a 4th of July cake nothing what I ordered . I took the cake to Raleys and thank goodness the amazing cake decorator fixed the cake last minute for me . The owner and manager of BB pretty much told me to take it or leave it a they knew I couldn't get a custom cake made last minute . Again big shout out to Raleys cake decorator for fixing the cake baskin robins refused to fix . Save your time and money stay away Bad service read more

All young staff is nice and all the flavor ice cream look goods and the ice cream cakes. Everything is goods and yummy

Walked inside and the place was empty. Someone was in the back sitting on a milk crate. Two guts and a girl all came out but no one greeted me or asked me for any samples. The girl with the white fake nails scooped my 2 scoops without gloves. The gentleman with curly hair and glasses scooped my other sundae. The girl rang me up but again, didn't thank me for coming. When the curly haired glasses guy was done with the sundae, he did thank me for coming in and it did sound genuine. The third guy that was sitting on the milk crate was doing dishes while I interacted with the other two. Grateful of this chain being local, otherwise it's nothing special. read more

I went to this place and ordered Two float's showed the pic what I wanted just different flavors of Ice cream one for me and my little Sis..He gave me half of what was on the pic and wrong flavors .He Said its not picNo management or anything at this place to complain to. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Sparks, Nevada

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Went in with my brother in law today, Monday the 15th, and a young lady with dark hair behind the counter made eye contact with me and rolled her eyes. I understand it's an hour till closing but have some professionalism at your job. I get you're a teenager making minimum wage, but you chose to work there. Be professional with customers or do something else with your time. The other blonde young lady that scooped our ice cream was patient and nice. read more

It would be nice if this location stayed open until 10pm, when the advertised hours for the day say that they close at 10pm. My family arrived at 9:50pm on Saturday evening and the store was closed for business. We went to Yogurt Beach and had an incredible experience with the team there. Could you please address this with your team? read more

I went there last night to receive my free birthday scoop of ice cream. I hate to say this but this generation of kids working customer service has gone out the door. No acknowledgment to new customers walking in and/or us that were waiting in line. I saw about 5 crew members working behind the counter but only 1 really appeared to be helping customers. There was a young gentleman helping a group of 4 that was ahead of me. Not sure what all the other crew members were doing while the line was growing behind me. Not the brightest of team members working that shift. I've had better service in there before. read more

this was just terrible. first they are screaming while I'm trying to order making a bunch of noise. then they get my order wrong I say cookie dough shake they give me chocolate shake also the manger on shift was a complete pain and was very rude. read more

got my order wrong, yelled at me as they were confused who I was paying with, put nuts on my Sunday and I am allergic. food was good but bad service. read more

I don't think the responses from the owner to others is very professional .. correcting customers grammar and basically being rude is very childish and uncalled for. Taking things to personal. But I do enjoy the employees and the service we have received at THIS location. We were even offered a card to punch I hope I don't encounter the owner.. because I don't think I would be back. The thing is this: I never read any of the reviews of this place until today , to find out the hours. It has made me cautious to go here again. read more

I don't even know where to begin. I guess with the least worrisome? There were four teen girls working, I was the only person in the store other than a teen boy that stood at the front talking to one of the girls...I stood there for at LEAST 7 minutes until a girl walked over and asked what I wanted, no hello or greeting... nothing. While observing the other girls scooping for other orders I assume were online... EVERY SINGLE ONE OF THEM was allowing their hair to touch inside the barrels of ice cream or in the cups they were scooping. They were continuously putting it behind their ears with the same hand they were scooping with. A few people walked in after me and saw the same thing and looked totally disgusted. The countertop behind them was absolutely disgusting and my ice cream was slid to me at the checkout counter through a puddle of chocolate syrup. It was just ridiculous. If you're the owner or manager of this place....... Get it together. read more

Been waiting for a while as they attend a big party one girl is just eating ice cream and not helping us out seeing that we are the only other four people in the store. I have two kids and a toddler with me! Horrible service! read more

I do DoorDash and I came in at 8:30 on a Friday night and the place was packed. Those employees worked like I have never seen anyone work before. They were all smiles and they were quick. Not to mention the place was full of people and they kept it clean as a whistle. It was organized and the service was out of this world. My order wasn't ready yet but the moment they saw me they got right on it. And who could blame them. I wasn't waiting there 5 minutes. To the young lady who got my order thank you. Not only did she ask me another gal made sure I was taken care of. Now that is great/amazing/phenomenal service. If you want a late night treat please go to this baskin robins you will not be disappointed I promise. Great staff clean and organized. Their freezer was even stocked! Like I said I have been to tons of restaurants and this one not only takes the cake but they make them too!! Great team work. read more

You must come to the new Baskin-Robbins. Even if you have to drive a few extra miles, I promise you, patronizing this particular store will be worth it. It's probably the biggest 31 Flavors we've ever been to. It is most certainly the cleanest, brightest, and beautifully decorated one we've visited. The service is friendly. We were greeted immediately upon entering the threshold to frozen fantasy. The owner is super friendly and makes sure customers get the best service. And not to forget how amazing the store smells! They make their own waffle cones fresh, and the scent of sweet sugar and vanilla fills the air. The cakes are beautiful decorated. There are designs sure to please just about anyone. I actually got to sample one of the cakes today at a party, and I was really surprised. Usually ice cream cakes are dry and flat. This one had the right ratio of delicious ice cream to moist cake with a perfectly sweet icing. Tip: They will customize a cake for your special occasion (even if the special occasion is just that you want to eat an ice cream cake!). Back to the 31 Flavors of dairy delight ... the owner walked us through the line-up of the usual suspects and several unique combinations. She introduced me to the non-dairy fruity freezes, as I'm not a dairy lover. She let me sample all four of them, and I selected the cherry lime rickey. It was perfectly tart with the right amount of sweet. My husband went with the Snickers ice cream. I did have a bit and agreed that it was indeed amazing. Very impressive store. We were there around noon, and there was a steady flow of traffic. You owe it to yourself and your loved ones to check it out. read more

Yes, it's a Baskin Robbins... the ice cream was bad??? They provided a refund to get something else... they stated it was a supplier issue, but the old guy that works there is always rude... for the 4x a summer I swing in all I expect is ice cream. To the owners... get a new manager, maybe someone not extremely rude... happy :). read more

The ice cream is good, service is good but it could be cleaner. The displays just had junk stacked in them. The big problem is the flower bed right outside has several mice running around into crevices in the building and climbing the bench. A definite turn off!! read more

Terrible customer service. The worker said I "was not priority". Knowingly and admittedly gave me the wrong order, but instead of asking what else we'd like, gave the wrong order to the delivery service. I had to deal with the delivery service to complain, and fortunately received a full refund. read more

Messy store with multiple employees "working" no one greeted me or acknowledged anyone in the long line. Unhappy teenagers with poor customer service skills seem bothered to scoop ice cream but I'm sorry it's your job. This isn't the first time they have ice cream that's too frozen to scoop so I left empty handed. read more

If I could leave no stars I would. This place is so horrible. They never ever ever have flavors. Then they totally jip you. You order a 2 scoops and get half a scoop. They never fill anything up all the way. This place is AWFUL. Worst location in town. Filthy too. read more

Nothing irks me off more than when an establishment changes their policies blindly and expects their customers to just adhere to them. My son has been going to this BR pretty regularly as a treat and to have some quality time with either me or his father for the past 2 years. It's always been the same order: 1 scoop + 2 flavors. They have split the 1 scoop so my indecisive 5 year old can enjoy two worlds at once. I ordered last week our usual and was charged for 2 full size adult scoops. I asked why she did that and she said that's what she gave him. So this time around, I explicitly stated our usual order and just so happens this same associate was there to take our order. She stated they don't do that any more and she will have to now give two kids size scoops. all confusing. Either she is new and improperly trained or management is giving out rules that aren't cohesive. Regardless I am giving 3 stars because the ice cream is great, the service the past 2 years has been so so but now the past two weeks the customer service has just rubbed me really wrong. I will be off to find a new regular ice cream joint. read more