I just realized I never wrote a review for this Baskin-Robbins, even though I've been coming here since I moved to the Pocket area over 10 years ago! Over the years, my visits have been a bit hit or miss, but mostly it's been a good experience overall. Friendly and clean. This location is great, and it's always buzzing with customers no matter the time, right up until they close. They have a fantastic selection of flavors, and their milkshakes are consistently delicious. Tonight, I'm treating myself to a mint chip shake, which has always been one of my favorites. If you're in the area, this Baskin-Robbins is worth a visit for a quick sweet treat. Whether you're craving a cone, sundae, or shake, they rarely disappoint! My go to spot. read more

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If I could give negative 10 stars I would this place is a complete rip off. They gouged us -charging us $76 for a 9 inch round Oreo ice cream cake -that was selling at the same time for just $46 at the Curtis Park Baskin Robbin's and $52 at the Elk Grove baskin Robbin's and on top of all that, the price listed on the shelves clearly said $60 in multiple locations for the exact same described cake Do not patronize this place!! Whoever heard of 76 bucks for an ice cream cake from Baskin Robins?? Drive 2 miles and save at least 30 Bucks!. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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Good service, great ice cream in an older stripmall in a less fancier area of Sacramento. Was passing thru town enroute to the Reno-Tahoe area and had a spontaneous hankering for a couple of decadent scoops. The Baskins app on my phone required an update, which turned out to be a fotunate one because along with the update came a free scoop. Righteous! Also good, because single scoops at this location are $5+ now (ouch, inflation). Fairly easy on-off access to the main freeways from this store which is another plus. On the way out, subtraction for a well-heeled but solo non-customer allowed to be seated and leisurely eat a large meal of Togo's sandwiches inside the store. Weird, uneasy site and generally thought to be a no-no eatery faux pas, but...? It didn't take away from the yumminess of my ice cream though. read more

Amazed! I came in for a custom princess cake with an idea in mind, I showed the cake lady the details in the border, seashell details, etc for a princess party & I LOVE! She's so young & did an amazing job!!!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

We've been coming here for years! We had Gary make a graduation cake for our son and he out did himself with an amazing graduation ice cream cake! Thank you Gary! read more

Baskin-Robbins - Mint chip ice cream with chocolate cake. - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Staff was pretty helpful in person and on the phone. Had to do a last minute birthday cake grab, but they even did the writing even though their usual cake writer went home. read more

Gary and his wife made the most beautiful and unique ice cream cakes! Kindest couple who really enjoys making them. Ice cream is always yummy especially baseball nut! read more

Best milkshakes ever!!!! And the service was great! Ambiance was clean and tidy Great job yall! read more

Arrived 8 minutes before closing so the lady refused to make me a milkshake because it was 8 minutes before closing even though the guy ahead of me walked out with a milkshake. read more

What's there not to love about 31 flavors?! This neighborhood store stands out to me because the ice cream servers are polite, friendly, and respectful. Their ice cream cakes also stand out to be one of the best designed. Order early enough and you can get a custom cake for a reasonable price! A lot of custom cakes that are not ice cream cakes cost a lot more, and so when I found this gem of a location, I never looked back. My kids enjoy them all of time, and it's super easy to make a request for the cakes. read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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Always friendly service at this location. Super efficient and go out of their way to be helpful. Although this location is small, they have a wide variety of the favorites as well as hand packed quarts, and assorted goodies to go. read more

Baskin-Robbins - a drink in a plastic cup - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Placed an online order to take advantage of the free scoop day by Baskin Robbins only for the worker to tell me they aren't participating when I went to pick it up. Why allow me to place an order when you're not participating in the promotion? By the way, this location seems to not honor any promotions, T-mobile or their own corporate promotion per their management. Such a bad experience, never visiting this location again. read more

Apparently this location does not honor the free "welcome" BR Rewards scoop, despite signage that claims that a QR code that is accepted can be used. According to the staff (two pretty young guys - they weren't rude exactly, and I understand they are following policy), because high schoolers abuse it by creating new accounts, they only honor the free birthday scoop and the % off rewards. I understand the reasoning, but frankly it's BS. My HS days are looong behind me, and this is my only account. I haven't been to a BR for years and thought I'd give it a try, and possibly check if the cappuccino blasts are anything like when I used to get them decades ago. But nope. I can't deal with a place that doesn't honor a reward just because other people are abusing it. I'm particularly annoyed because this is the last day to claim the reward, so I'm SOL on trying a different location. read more

The staff is lazy and non responsive. We stood waiting for someone to just acknowledge that we entered the building and couldn't even get that. read more

Rudest batch of teenaged employees that I've encountered in years. Rather than acknowledge me walking into the shop with the lit blinking open sign they individually walked away from me and as I attempted to ask the one closest to me for a bowl to go he looked at his colleague and mumbled, "GET OUT". So I did. 0 out of 5 stars. Can not possibly ever recommend. Not even to an enemy. read more

Multiple visits. Always a treat to visit this Baskin Robbins. On a previous visit I had asked about a flavor they had a few days before, and they apologized, said it got rotated out, but they'd check the back for me since I had wanted a quart of it. They ended up finding it in the back freezer, enough for a quart and little extra if I wanted. I still ordered the quart. Since it was in the back freezer, it was much colder and frozen than anything up front. The employee didn't let that stop them, and worked to get everything out to pcl the quart, apologizing all the way for the time it was taking which I tried to assure them it was fine. They've always been honest and upfront with any information you want to know. After a dissapointing visit to my closest Baskin Robbins, I contacted this one and asked the same question. They gave me every bit of info they could about it. When they expected it in, if they expected it in. Etc. Always clean whenever I visit. Always friendly. read more

So I have always gotten cakes from here last minute and each time they have gone above and beyond. I can only name once where there was nobody on the staff that could accommodate writing on the cake for me. This time however was even more of a sporadic cake mission with impeccable customer service. We came in about 4:45 to buy a cake for my son turning 8. I was hoping that like the other times I visited last minute that they would have something that he would like in the freezer, unfortunately it was more on the princess and flower side then Fortnite and Horses lol so we picked a plain one with blue sprinkles and birthday rings and hoped that they could add on something more his style. As you can see Gary (who is the manager) went so far above what I expected to get, especially because he was 15 min from his shift being over but still took the time to nail this cake to perfection! He took the rings off and added a handmade Fortnite banner in the front he also added a few of the characters and a tree to top it off with of course perfectly written Happy Birthday, my son loved it! Thank you Gary and the whole Baskin Robbins Riberside team, you really saved the day!! read more

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Plenary of shared parking in the shopping center parking lot. It's located on a corner, allowing a few tables outside. They have a good selection of ice cream cones, cups, milkshakes, and cakes. I got a sugar cone with one scoop. It was perfect. We also got a cup of water to wash it down. read more

I usually frequent the baskin robbins at Crocker Village but happened to be in the area so I went to this location. The prices here are a bit more expensive than Crocker village, but their scoops of ice cream are bigger :). I came here on a Monday night and was immediately greeted by the young woman working there. She was very friendly and was patient with me while I contemplated which flavors to get. They didn't have the caramel macchiato flavor which I had gotten at a different location before so I ended up getting the nutty coconut and reese's peanut butter cup and they were both delicious. I hadn't been to this location in a while but they gave a generous scoop. I paid $4.89 for a double scoop. Like I said, service was great. Both the young man and woman were very nice. The shop itself is a bit older and small. Parking is plentiful. read more

So happy with my baby's cake looks amazing ! Can't wait to see how his 3rd Birthday cake is going to look read more

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I come here almost everyday. And everyone gives A1 customer service which makes me wanna tip every time. BUT this Asian chick gives the worst customer service ever and keeps rushing us even though there's no customers in the store. Like why are you rushing us to order when we just want to see what flavors you have in store? Do better! Or don't work there at all if you hate your job lol read more

When you want to feel like a kid again... DECOR: This location is in a older plaza. It looks clean for the most part but I do feel like it is a bit crammed and there are probably germs lurking around in the corners. I hope they do deep cleanings of this location. FOOD: This is a chain...BR tastes the same no matter where you go. I always get the classics cookies and cream or rainbow sherbet. You can never go wrong with those flavors. I typically have to have a craving for BR as their ice cream is too sweet for me. I always admire the really pretty and creative ice cream cakes at this location. SERVICE: This location is employed by mostly HS students who attend the near by school. So I mean you get what you get. Some days they are friendly some days they are not. They really do not bother me too much because I just run in for a quick scoop and leave. My only complaint is that I think the employees should wear gloves when they scoop ice cream. When the ice cream tub gets near the bottom their hands touch the ice cream as they scoop (yes i over examine stuff). For the reason I really don't visit this location unless I am having a crazzy craving. Overall, this place is a Greenhaven neighborhood staple. I have been coming here since I was a kid. So yes, I will be back when a craving strikes. read more

Baskin-Robbins - Wild & Reckless x Cookie & Cream! - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I came in during the busy hours, yet Gary still patiently explained to me and gave me good recommendations on my son's birthday cake. Exceptional customer service and beautiful cake. read more

Baskin-Robbins - Beautiful cocomelon ice cream cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I like coming here. It's better than the one I used to work at. Very neat and nice cakes. The sundaes I ordered the past two times were made well. Even though it's expensive, don't come here expecting cheap dollar scoop ice cream. It really is expensive and 1 or 2 items will already cost you near or more 10 bucks. Whatever the case, the sundae left me satisfied and happy. read more

This place is reliable, and has become one of my new friends made during quarantine times. They are generous with their scoops and have fast and friendly customer service. Thanks for getting us through 2020! read more

This location is very convenient, close ice cream shop in the area. Staff is friendly, the only thing is that this place is a little too small, very cramped when it gets full of customers especially in the summer! Come check out the stuff very friendly! read more

Service was nice. The food which was ice cream was delicious as usual i recommend this a lot because of the creature creations

The entire purpose of getting a hand packed pint of BR Baseball Nut ice cream is for that raspberry goo!! Yep its all about that yummy gooey trail of raspberry love that winds its way through the soft creamy vanilla ice cream. When a pint is hand packed there are gaps and crevasses where the raspberry goo and pecans hide. And the only way to find them is to dig in with that little pink spoon you get with the pint. Additionally, and if you're lucky, you might discover the perfect spoonful of this delicious summer treat beholden with a hidden pod of raspberry goo and perhaps even a crunchy-soft pecan in its center too. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

They have the most amazing cakes! The level of detail that is put into them is priceless. Service is great and, of course, the ice cream is too! read more

The MOST horrible NASTIEST CAKE I've ever spent money on 245$ at that the manager sat down & explained to me about how there the only baskin robins to offer the BEAUTIFUL cake designs YES there very beautiful cakes but the taste is HORRIBLE & I mean HORRIBLE to take 245$ and I call and tell you how the cake tasted like medicine & all you can offer me back is 20$ is really sad !!! Nobody ate the cake there was beyond to much food coloring it stuck on your tongue . It was for my sons 7th birthday & everyone ditched the cake ... the manager has horrible customer service skills to offer my family ice cream or 20 bucks back from 245$ is a joke I will be contacting CORPORATE ! This is sad Dont waste your time nor money WALMART DOES BETTER THEN THIS read more

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Ice cream in the 'burbs...who woulda guessed? From the front this place is just your average 31 flavor slangin' BR. Serving consistent flavors of all others that resemble this one. It is in a huge shopping center in the Greenhaven, which has various restaurants, a grocery store, and random massage parlors. The ONLY thing that differs with this place is they make these crazy, creative cakes. They have pictures posted of their detailed creations. I'm not even sure if they are ice cream cakes or just regular cakes, but I'm guessing someone there makes these. They are elaborate and creative. Just for example, I saw a picture of one which was a huge bowl of pho, with fish cakes and all. Super creative, on point, and definitely makes this BR stand out from the others. The two employees were nice and didn't bat an eye at our request for multiple tastes. They were sweet and courteous, even though they were trying to clean up for closing. A pho ice cream cake sounds gross, but it looked awesome... read more

Extremely disappointed and irritated. I called to order a birthday cake. I placed an order and then told the employee hat I would actually stop in later to make my final decisions. I told her it would be within two hours. She assured me that was fine. I show up, talk to the cake designer, who spends 30 minutes showing me photos on his phone of the endless design possibilities had I given him more than two days notice. He tells me how this store is different from all other Baskin Robbins and how distinguished they are. Fine. Dandy. He tells me I should go with a plain white sheet cake and I tell him to add two ice cream cones to either side. I pick up the cake and it's a white cake with a blue perimeter and sprinkles. NOT what I wasted 30 minutes of my life discussing. If that were the case, I could have picked a cake at random from the freezer section. Disappointed and now I don't have time to run around time making other arrangements. AND I paid for the cake in advance in cash! He knew that he had already made the cake and was unwilling to make adjustments. Dishonest! read more

Learn how to communicate and work with customers. Stop charging customers for less ice cream

I love baskin robbins it is really good but today I walked in and this guys was so slow.he was talking to me could not even hear him.he took 5 minutes to scoop one ice cream read more

We came for the Celebrate 31 today (on the 31st of months with 31 days) Each scoop of ice cream goes for $1.50! Girls working behind the counter were friendly. This particular location also has wonderfully decorated ice cream cakes. We had bought cakes from here during birthdays. Decorated cakes on display: carton of popcorn, hamburger with fries, donuts, flowers, ice cream cones, Hello Kitty.... decisions decisions for our next cake. read more

Their custom cakes are absolutely amazing!!!! I gave a vague description of what I wanted. And Gary took my vague description and turned it into something spectacular!!! Thank you so much! Because of your amazing cakes, it made our event that much more special and memorable! Thank you so much!!!!! read more

I bit into my ice cream and found two broken pieces of sharp plastic in it from the Turlock, CA location. read more

Baskin-Robbins - Two pieces of broken plastic from a broken container lid - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I love the place but there is a certain employee,when she made my ice cream, I felt cheated!! If I were on a diet I wouldn't be here!! Give me all my scoops Boo!! read more

This is our go to B&R rain or shine, hot or cold. I'm actually sipping on a chocolate shake as I'm writing this review. Never had a bad experience here and every flavor we've tried has been delicious. The staff are all very friendly and welcoming. Definitely a must for your sweet cravings read more

I like coming here. But today the male employee touched my cone and ice cream with his hand. I asked his female counterpart to remake it. She took the ice cream off the cone and put it back into the big ice cream tub. That's nasty and I told them never mind. Really disappointing that they're so unsanitary. No mask, he was breathing on my ice cream he literally held it to his face and he was putting the ice cream on the cone. Very odd. read more