Our amazing cashier was Kya our service was fantastic just like the atomsphere would recommend the bubble gum tastes like childhood and the dubai chocolate tastes just like dubai. WOW thank you baskin robbins, and Kya this was wonderful read more

Baskin-Robbins - Bubble gum and dubai chocolate - Ice Cream & Frozen Yogurt Near Me - Richland, Washington

See all

Yummy as always!!! Went in right b4 closing and the place was packed. Nice seating area outside to enjoy ur ice cream.

I give this Baskin Robbins a 10/10. Every time I come to this location I get the best service and the most picture worthy ice cream! Thanks! :) read more

Baskin-Robbins - Cherries Jubilee Hot Fudge Sundae - Ice Cream & Frozen Yogurt Near Me - Richland, Washington

See all

HAIRS IN MY ICE CREAM. Wear a hair net PLEASE. I almost barfed on my ice cream. This was horrible.

Two stars because they are hard on their employees!!! One worker to 11 customers when I walked in! Ridiculous employers read more

Baskin-Robbins - One worker to Eleven customers when I walked in. This is Sad. I want to tip the poor guy and I'm not ordering just picking up a delivery - Ice Cream & Frozen Yogurt Near Me - Richland, Washington

There are few words to describe this huge disappointment of an order, I can't even believe the owner thought these were acceptable to sell....this is not a turkey cake is a disaster read more

Baskin-Robbins - A not so turkey, turkey cake - Ice Cream & Frozen Yogurt Near Me - Richland, Washington

See all

We've been coming to get ice cream from this Baskin Robbins since 2004! Having a child and driving past here to and from church, to and from school - it's an absolute must to make a stop! Especially when there's a little friend in the car with us, it's, "Mommy, can we have ice cream pretty please?" My eldest daughter, without fail, gets Cookies and Cream with sprinkles. I get Jamocha Almond Fudge. We like to sit at the seating area outside along Stevens Drive if at all possible. From this location being generous when my baby drops her ice cream cone while excitedly hurrying to her seat to enjoy her treat, to watching people of all walks of life smile and laugh and peruse through the array of flavors and toppings - what joy! There's an older Asian Male employee behind the counter that makes our experience here tops. He makes us feel like he's happy that we're happy and that he had a part in bringing us happiness. Thank you for your presence at this Baskin Robbins! read more

Absolutely the WORST "customer service I've experienced anytime, any place! I'm not paying premium price for anything if its an imposition for the vendor! The kid working Tuesday evening around 5:30 needed a shower, haircut, new attitude and different job. When I alked in, he was making waffle cones. No greeting- no nod, no acknowledgment of any kind. In fact he went out of so way to appear nonchalant, unaware, unconcerned & RUDE! Asked him how large a medium was, he silently, belligerently gestured to a beverage display. (Is he mute? No it's the ear bud! He's not really here!) I was taking treat to friends in the hospital, so I persevered. He made the order, not a word, not any inner action at all! This kid needs manners! Sorry Randy or whoever owns BR now; you've lost a good & faithful customer. I did not put that star there! read more

I always ask them to PLEASE make my milkshake thick. Either they don't know how to do that, or just don't care what I want and make the crappiest milkshake (basically just really milky and runny ice cream). Only reason I'll keep coming here is because my son loves it. But I will NOT be getting anything for myself since they don't know how to make something so simple. read more

I was not greeted and employees were very rude. I didn't catch names, but they should consider a different job if they can't work well in customer service. read more

My family and I visit this location frequently for scoops of ice cream in waffle cones. The variety of ice cream offered is wonderful and we love the different seasonal and "flavor of the month" options they cycle through. The service here is always quick and friendly, even when the location is very busy. I wouldn't exactly call the ice cream inexpensive (though the scoops are generous), I do understand that business owners need to make a living, & with minimum wage ever increasing, prices are bound to increase occasionally. It's purely common sense. We will continue to frequent this location - keep up the great work! read more

The scoops have become tiny, and my 2-scoop hot fudge sundae had a very slight drizzle of hot fudge, almost imperceptible. The ice cream had ice on it, like it was old or refrozen after having melted. My Mother's Day treat was anything but! read more

the ice cream is ok. A cone costs 3.00!!! It's ice cream. next time and there will be many I go to anywhere and buy a box. A redeeming quality is its next to a fast food Mexican food place. Which is very reasonable. read more

Walked in on a blustery 40degree evening. I was there to pick up an ice cream cake for my bro's b-day. I was the only customer there. "How's business when the weather's like this?", I ask. "Pretty slow", she returned. The two teenagers working the store were really nice and hooked me up w/ an awesome cake which looked tasty. They decorated it with some writing for free, too. read more

2 medium milkshakes for $14 bucks? Pass. Gave this place two chances and both times the milkshakes were very runny. I could make far better shakes at home for a fraction of the price. read more

Not sure what happened but this place has really gone downhill. I used to bring my kids for a cone every once in awhile. It's exciting to choose from all the flavors and we do like the ice cream. BUT the owners or management either changed or became tightwads. Seems prices went up and serving size went WAY WAY down. I went for a scoop and it was so small I could not believe it. At first I thought they accidentally gave me a "kid's scoop" which is cheaper, but no. It was their regular scoop. They do not pack any ice cream down in the cone, and the scoop is small and oval, not even round. It is like an egg sitting on top of the cone. Very pathetic. I thought it was a fluke and went back another day for a double scoop (over $5!!) but it was so ridiculous. I could have taken those two "scoops" and mashed them together and it would have been about the size of one regular, normal sized scoop at any other ice cream shop. Also please note if you want a simple "large shake" which is not all that big, the price is $8.69! Seriously, almost nine bucks for a SHAKE? No. Sad. read more

Great flavors! Excellent staff! Fast and friendly service. Thank you Forrest. Will be back

Wonderful Service!!! The guy that helped us was named Chase and he was so great with the kids... understanding and helpful. I HIGHLY recommend this store to anyone with kids read more

I visited this store a couple of times and love the cakes on display, as well as the banana royals sundae. Favorite flavor is definitely Jamoca! Overall the staff is very efficient and friendly. read more

Messed up my birthday cake. It was custom order and he gave me a generic cake. Worst part is not only did MANAGER argue with my wife but he let his employe argue to at same time. We then come to find out after he shows us the ticket that the person that took the order never wrote any of the things my wife asked for. Then they didn't offer to fix it and continue to argue to where my wife was so upset she paid for the cake just to get out of there. She was so upset that my birthday would be real and that she called the store on GAGE. Their manager Jerome answered the phone listen to us kindly and said he would call other store and then return our call. The manager that fought with us for 15 minutes proceeded to lie to the manager on GAGE and say that he would've fix the cake if we asked. I figured arguing for 15 minutes would be considered asking. The manager on GAGE called us back and offered to make a second cake before he got off work and in time for my birthday free of charge. When we showed up at the other store to pick up the cake, the manager made the most amazing custom cake that looked like a hockey stadium. SO JEROME THE MANAGER OF THE GAGE STORE NOT ONLY SAVED MY BIRTHDAY BUT MADE IT AMAZING. The MALE manager on STEVENS not only fought with my wife but continued to call her a liar even after the order slip proved him wrong. It took a manager and his employe to bring my wife to tears cause she thought my birthday would be ruined cause the custom cake she promised everyone didn't happen till Jerome saved the day. WHAT KIND OF MANAGER ARGUES WITH A YOUNG LADY!!! read more