I had a nice experience at this Baskin-Robbins in the Downtown Novato shopping center. First, it was near 90*F on this day. There was a steady flow of customers the whole time I was there. There were three people working behind the counter. Two young ladies looked tired. Can't be easy being on your feet and scooping ice cream. A friendly young man stepped up to ask my order. I made it easy.....2-scoops in a cup.....Jamoca and Caramel Turtle Truffle. Very good ice cream. Fairly spacious ice cream shop, with 4-5 small tables. Benches and shared tables outside. read more

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Today, my family and I decided to get ice cream after being at the park. around 4;00 PM we stopped to get ice creams weren't even greeted upon our arrival. the lady had no name tag on was yesterday rude toss our milkshake on the counter. didn't say thank you or come again. she was so unkind I won't be back anymore. read more

Old school ice cream. Had to have my old favs Jamoca Almond Fudge and Pralines and Cream. They were fabulous and brought me back to my childhood. (Didn't hurt that my sister ended up getting the same choices, lol.) read more

Horrible Service. I drove up from San Rafael because I was craving some BR ice cream. I walked in with a smile, because who doesn't smile when they are buying ice cream? I was greeted with a hello. Smiling I responded with a hello in return. Interested in purchasing quarts of ice cream to go, I focused on the refrigerator by the door. At the same time, the two workers walked behind the refrigerator area, and began talking to one another. There was No "how can I help you? "Or, "Let us know if have any questions. Have you tried our....?" When I was ready to pay for my ice cream, the employee walked to the register. No smile to me, I was still smiling. I made friendly customer eye contact. They stared blank at me. Not even a crack of a smile. And, no questions like, "can I get you anything else?" Just a dead cold- effort to not smile or give customer service look and a "do you want a bag?" Before the total appeared on the register. I trust that the ice cream will be tasty, because it has been for years upon years across America. However, I will not return to this store ever again. What horrible customer service! Owners, you are probably losing more sales than you realize because of the poor customer service. Good luck. The staff next door at Tagliaferris could probably help you with customer service lessons. Night and day comparison! Be Well. read more

Good service, good icecream but both of the waffle cones I purchased were stale. Definitely not fresh as advertised. I won't go back :/

i rea do not want to give a star, but I have to so I can leave a review. i was there today at 4 pm with my family and we had a very rude and nasty young lady who waited on us. she was very snippy when getting our order no smile, slammed our items on the counter top and she didn't have any patience whatsoever. I feel like her customer service needs improvement. she shouldn't be in customer service if she isn't friendly. I don't even know her name because she wasn't even wearing a name badge. read more

Went to grab a milkshake on this warm day. Ended up with a shake of milk, more like it . . . The shake was very loose, like a watered down smoothie. Didn't realize it when leaving because it was full and I didn't notice the sloshing! The young lady who fixed it needed more ice cream or less milk by a long shot. Not even close . . . Only good was the flavor - Blackberry Hibiscus. But not enjoyable. Not sure what is going on with this location . . . read more

Baskin Robbins - Blackberry Hibiscus - tasty but way too "watery" - Ice Cream & Frozen Yogurt Near Me - Novato, California

Fantastic service--friendly, fast, and very nice. Great ice cream, but it is Baskin Robbins. And the store was clean, organized, inviting, efficient. I appreciate that the staff was so polite and friendly without rushing me. They gave me a tiny bit of vanilla for my dog, then checked to see if she'd like (and was allowed) seconds. Love coming here. read more

Bad service! The guy the that was attending us, was touching his face and his mouth with no gloves, then proceeded to touch my banana split with his hands and when my husband went to go, ask him if he could please put on some gloves he got very upset then we went to go ask if he had any peanuts, and he started yelling at us then we said we didn't want it anymore and we're going to leave and he started laughing in our face and as we were leaving, he came outside to throw away the ice cream and waved at us and was laughing in a rude.. read more

Baskin Robbins - the receipt for the restaurant - Ice Cream & Frozen Yogurt Near Me - Novato, California

Love this ice cream! Mint chocolate chip is the best and my kids love the wild n reckless! Always a great place to stop. And the staff is so great! Always super on it. Great ice cream ambiance! read more

I'm disappointed that this location has absolutely no adults working, EVER. The owner or manager is non existent, and not interested in hiring people who are willing to work, and practice communication skills, or customer relations. The teens who work here are always gossiping and talking on their cell phones. Yesterday afternoon, three girls stood behind the ice cream cake freezer, cursing and talking about other employees whom aren't doing their bleeping jobs and one talked about filing a lawsuit. Then they stood by the register fooling with the cash, then goofing off trying to get the television (which I believe is actually some sort of menu) to work, one left, the other two started goofing off while the place was dirty and in need of tidying up - they decided to "make some scoops" as we were leaving. I'm not certain the owner checks yelp, nor that they care what goes on, they're making money (hey, it's BR) and most people are taking it to go. This place already has the new tables busted and is just not kept up. I'd hoped after my last review things might have changed, but alas, not at all. read more

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Today I took my daughter for an after school treat. It was super busy but it was also a hot day. There was plenty of staff and this is the surrounding area was clean. The line was long but they zoomed through it really quickly. I'm pleased that more people are working there now. I'm bummed that they don't have Baseball Nut ice cream, as I was so excited to see it was available on the Baskin Robbins website. It's really the only one that I like there and it's a huge bummer this store doesn't put it out. When I ask about it, I'm told they have it in the back but I would have to wait for it to thaw to get any or they say that they are waiting for other ice cream to run out. It's only been out one time since June and we go quite frequently over the summer months. Other than that, my daughter was happy, she loves the Gold medal Ribbon. Today, the staff was cheerful, welcoming and kind. read more

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I have been getting these Baskin Robbins cakes my whole life. I love the cake maker and I love how you always get consistently what you expect there. read more

After dinner dessert...look no further then your neighborhood 31 Flavors aka BASKIN Robbins...haha. I'd like to say first... This order was started on DoorDash... And I noticed that there was no option to order cones...So I called the store and what great customer service, McKenna, proceeded to explain why they don't have cones to order on DoorDash... They are afraid that they will break in transport... Great thinking... However we were willing to take the chance... And she was super amazing offered to put them in a bag put them in plastic protectors and they transported just perfectly. And the ice cream was fresh and delicious!!! You can't go wrong With two pre-packed quarts for $13, jamoke almond fudge and pralines and cream y'all are the business. Thank you. And what really put this experience over the edge... Was a little note she put on the bag. Heart emoji here!!! read more

Baskin Robbins - Two pre packed quarts with the bonus cones!!! - Ice Cream & Frozen Yogurt Near Me - Novato, California

This place smells awful. you walk in and it's just a horrid cloud in your face. it smells like a boys hockey sweaty locker room. i don't want my ice cream stewing in this stench, it is truly awful. The employees also seem kind of dirty. i would hate to work in this kind of stinky environment. read more

Thoroughly disappointed.... there was a large piece of ice in my ice cream...I'm talking a big chunk just starting to peak out from my scoop of Nutty Coconut. I kept trying to get it loose to remove it but it ended up being nearly 2 inches long! If you like iceburg in your ice cream and watered down ice cream, this is your spot! My husband got a shake and he asked me to taste it and it literally tasted like they put water in it! Could barely taste the mint and chip. It's odd because I don't remember Baskin Robbins being this bad. I'm rarely in Novato but won't be returning here for ice cream. read more

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Seeing how this is the only Baskin Robbins left in Marin, the fam and I make this our usual haunt. They have those crazy flavors that kids love and the sundaes and shakes are over the top (their large is ginormous). If you're looking for out there flavors, this place is gonna be your best bet. read more

Baskin Robbins - Banana split. Straight sugar rush - Ice Cream & Frozen Yogurt Near Me - Novato, California

We order all of our birthday cakes from this Baskin Robbins. Today we ordered another birthday cake and Sherry did an excellent job of downloading a photo we wanted onto the cake! She is very talented and professional. Brin is wonderful and friendly too. The cakes are always very fresh. read more

Baskin Robbins - Ale with downloaded photo. - Ice Cream & Frozen Yogurt Near Me - Novato, California

This location apparently is under new ownership, and I met the owner who took the time to hear me out on the feedback (I had taken it one step further and made contact with Baskin Robbins Corporate). She wasn't defensive, and she genuinely wanted to make things right... and I feel she did just by acknowledging and providing better training. We are back on schedule on making this our weekly after school treat! read more

thank you, Shari (hopefully i'm spelling your name right) for your awesomely fun, positive, bubbly personality and our sweet and creamy ice cream sundaes! i especially love the nut topping on our sundaes, sooo extremely crunchy and tasty! yum! read more

We always enjoy our treats from this Baskin Robbins. We love to see the high school kids working there. It's a real community fixture and we are happy it's still here. read more

I would like to know who the owner is of this store and please contact me. Your employee, Linda, is amazing!! read more

Great ice cream, terrible exterior & dingy interior. The seating is extremely old and shabby, not chic. The windows are always dirty inside & out. I wish they would do a deep clean once in awhile. read more

Baskin Robbins - The windows are always dirty inside & out. - Ice Cream & Frozen Yogurt Near Me - Novato, California

Why is it called milkshake when it's not but more like ice cream milk or slush. First they put milk in the glass container and then 4 scoops of IC for a large cup but not every employee scoop the same size like maybe they were making it for a toddler which I am not. Then I think they put more milk into the glass and then blend. Then pour quickly into the cup like most liquids. Maybe that's how that employee likes it but not this customer. For 8 bucks plus change, I don't mind if I was ordering a protein shake or some healthy smoothie but it's way too much for this milky concoction which I didn't even finish cause it's not what I had expected. Friendly service as usual. Will try again another time and if it's more like a real milkshake next time, I will update my review and rating on a follow up. read more

Disrespectful kids that don't care about the customers. Always sitting on their phones doing anything but their jobs. Not a place to go if there's anything else open. read more

Friendly service and delicious ice cream. Reminds me of growing up, I love the nostalgia it brings me.

Please fix the freezer that the Rocky Road is in. It has been years of the same excuse and not being able to order my favorite flavor.

Extremely disappointed today. I went to pickup the birthday cake I ordered , and they could not find it. They were not the least bit upset about it. I had to take a premade one and had the kid write Happy Birthday on it. It looked like a 1 yr. old wrote it. I've been going there for years. Talk about poorly run. They did find the written order, but oops, no cake. I wish I could give it a zero. By the way it was a party for 3 people. P.S. the store is filthy and the hired her was rude. read more

We went in for a cone. The kids at the counter uninterested in helping us. We wanted a waffle cone and they were out if them. No offer of another choice while the one kid sat on the counter on his phone. We walked out read more

I went into the store yesterday, and as i was walking in they told me they weren't serving ice cream today because they were replacing they're ice cream cases(Completely understandable). But when i looked across the store I saw the disgusting floor under the cases. It looked like there was mold all over the floor, and the stench was so horrible I had to leave. This cannot be safe for the workers, and every time i've been into this store there was never an adult. I will never be coming back to this disgusting understaffed store again. Clean your store and get better management. read more

I have such fond memories of going to Baskin Robbins as a child. It was a special treat and a great family destination. I was excited to find a Baskin Robbins in Novato and couldn't wait to take my little one there. Well, the ice cream is not as good as I remember. Maybe I've just had some truly good ice cream as an adult, but the flavors at Baskin Robbins now seem pretty forgettable. Also, this store is usually packed, and that often leads to long wait times to order, limited seating inside and something of a dirty store. On our last trip, the counters were littered with wet rags, splotches of melted ice cream and used ice cream scoops. Tables looked like they hadn't been wiped down in some time. It was kind of icky. The kids they hire to work here are so young, and they're clearly doing their best to keep up with the crowds and stay cheerful, but it's just not a super appealing environment overall. We did buy a small ice cream cake from this store on my son's birthday, and it was a huge hit. We didn't order it special, we just picked it from the case, but it looked great and tasted pretty good. My son was thrilled. There are probably other places in town I'd go for ice cream before this one, which is a shame considering all the positive memories I have of Baskin Robbins. I don't think they've kept up with the times all that well. read more

This store is very run-down and dated and not inviting at all. Baskin Robbins has been around since 1945, but you would think that the stores would have been refurbished by now :). The two young girls waiting on us were very friendly and efficient and the ice cream is good enough, but not anything special. read more

Baskin Robbins - Notice that in the logo you can see the number 31, which comes from the Baskin Robbins slogan of offering 31 flavors. - Ice Cream & Frozen Yogurt Near Me - Novato, California

Pulled up at 8:40 and as I was walking up, one of the girls looked out at my fiance and I and then immediately went and locked the door. She looked at the other young girl working there and they started smiling. I guess they thought it was funny that they locked the door 20 minutes early... read more

The flavors are not as exciting as I had hoped. A lot of basic flavors. The tables were filthy! I think best thing they offer are their milkshakes. If just grabbing a scoop for your children this is the right place to go, otherwise look elsewhere for your frozen dessert. read more

6/1/2019 Poor service -two behind counter I stood in the line behind three people. The two in front of me each ordered at least four things - So I know I stood there for at least 15 min. A mom and daughter come in standing there and the guy with the thick hair waited on them before me. Was I invisible??????? I did said how rude and poor service this was and then left. Sorry but if I was a state inspector I would close this place down. I saw the kid with thick air brush his hair back with his hand many times and then proceeds fixing food. Then I get here to write a review and I read all the poor reviews where they are all kids working and no manangers on site and all the poor service! I hate to say this but glad to read it! I won't it personal. But I well NEVER go there again!!!! And would never recommend it. read more

Considering they charge almost $4.00 for one scoop of ice cream you'd think they could afford to have more than one employee serving ice cream on a warm sunny day. I went there intending to buy an ice cream cone and left. read more

baskin robbins in novato closed at 9:20pm even though their hours go until 10pm. It is a saturday night and when we walked into Baskin Robbins the workers told us it was closed. When we asked why they proceeded to tell us it was a "special occasion". We waited outside trying to figure out where else to go and had 3 other groups with multiple people in each to get ice cream only to see that the workers had closed the store early due to their own choice. The workers are very unprofessional and decided to close early for their own sake even though the store isn't suppose to close until 10pm. Will not be coming back, very disappointed as a Novato resident. read more

The worst experience ever!!! Will never spend another Cent in this particular establishment, terribly rude Inexperienced staff .

Just went to Baskin robins with my boyfriend...he ordered a 3 scoop sundae....well it look more like a one scoop and they charged him for 3...there was three girls there...one seem to be the manager and they looked like they were no older then 16....I don't go there often. It there seems to be no other place to go unless I want to drive all the way down to Los Angeles to get really ice cream or make it at home....also it came to almost 13.00 I don't think I will be going back the anytime soon.... read more

Still the same great ice cream I've had since I was a kid. Same order, mint chocolate chip In a sugar cone, different part of the state, same result. Just wish they had a waffle cone this evening, but all good. A nice end to a great date night with my wife. read more