Baskin Robbins, you did it again! I have purchased my son's birthday cake here the past couple years and it's been a hit! I love that you can customize the flavors and even pick what type of ice cream you want on top (in my situation this time I had mini ice cream sandwiches on top). I will continue to buy their ice cream cakes for birthdays or special occasions! On top of that I still love their cappuccino blast! Service is still good! The inside needs a little remodeling but I do understand that this is the oldest Baskin Robbins location in the area. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Murfreesboro, Tennessee

There was pinky purplish swirl in the center of my mint chocolate chip ice cream. I think it had a fruity flavor, but when mixed with the mint in my ice cream it tasted like Robitussin. Also, the cake cone tasted stale. I tried to call and let them know about the cross contamination, but nobody answered. read more

I wanted hard ice cream, deep chocolate and in a sundae! I was able to have my IC with hit fudge, nuts, whipped cream and eat it, too! I went to the drive-through window after church and grocery shopping. The two scoop sundae version was perfect for my sweet-tooth. Thank You for the prompt and precise service. read more

Supposed to close at 10pm, came at 9:38pm and the door was locked with a bunch of the employees friends inside eating ice cream. They laughed at us when we tried to come in and just sat there. Terrible experience and absolutely horrible management read more

So it's been over a year since I've been here. Came in on a Sunday afternoon. There were two employees working but no one acknowledged us coming in. One gal was cleaning tables and the other was behind the counter. We were standing for a couple of minutes when one employee finally asked us what we wanted. We had our grandson with us so I asked if they had a 'kids cup' size to which she said yes. She preceded to grab a cup for a standard scoop (charging us the full rate). We grabbed a table which we saw the employee just clean. There was still dried ice cream on the end of the table and on the front and back of the seat. There was broken waffle cone left on the floor. The first replacement seat we grabbed was broken. While finishing our ice cream the two employees stayed in the back, possibly visiting. Used the bathroom and the light fixture was broken, giving out very little light. Mind you it is dead slow in the store so employees should have the time to keep the place clean. The owner must not care much about their business to let it get this bad. Show up and inspect your employees' work and train or fire those not motivated to work hard. read more

Honestly had such a great experience here! So many flavors to choose from and the workers were very patient as I tried samples and decided! Got a good amount of yummy ice cream and LOVE LOVE LOVED the lemon custard flavor. First time ever at Baskin Robbins did not disappoint (maybe besides the dirty tables). read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Murfreesboro, Tennessee

After brunch dessert. My fave drink but today we went all out and asked for all the syrups and toppings. read more

Baskin Robbins - Today's special! Large Cappuccino Blast made with all the syrups! - Ice Cream & Frozen Yogurt Near Me - Murfreesboro, Tennessee

I have been a huge fan/customer of BR for over 25 years and will continue to be, but maybe not here at thus Murfreesboro shop. I am a disabled veteran and senior citizen and was absolutely blown away and disappointed by the lack of military/senior discount at this location. I was informed that the manager " Roshan" is steadfast in not giving any form of discount to anyone, which is disappointing since so many seniors and veteran patronize this location due to its close proximity to Walmart/McDonald's. Hopefully this simple survey will spark others to submit their's since I am also posting this on Yelp, Facebook,and Twitter read more

Come in and one employee is sitting on the counter where they serve food from for starters. We showed up at 930 and got attitude instantly from the supposed shift manager. Made our order then was informed that the dining room supposedly closed at 945 even though the door clearly says 10, god forbid they stay 10 minutes late. Last time we visit this location there's plenty of ice cream places that will be more than happy to take our money. read more

The turtle and original cappuccino blast are the best caffeinated drinks here that are made with ice cream. If you haven't tried one, and you like coffee and ice cream, try it. Their ice cream cakes here are very good too. We had recently ordered one for my son's birthday at this location. They did a great job, and it was a hit. The cake was really good. We will order the same combination in the future. read more

Zero stars if I could! We are big supporters of Baskin Robbins typically, but we will be avoiding this location from now on. We came in at 9:30pm and the 3 younger workers were on their phones and sitting on the counter. The one girl, who said she is the manager, actually scowled at us as we entered. She said to her coworkers that he better get serving us because she wanted all of us out; however, the checkout process alone took 5 minutes since she had no idea what we got since she was on her phone talking about us the entire time. I completely understand they want to go home since the business closes technically at 10, but she was being unnecessarily rude when we hadn't even done anything. She then told us after we already ordered that the lobby closes at 9:45 instead of 10, so we would have to eat outside. Then she proceeded to tell us that they have 15 minutes to mop and clean because they have to be out of the building at 10 even though the store closes at 10? She said the system clocks them out, which I have never heard of. If that is the case, I would feel bad for the workers. I also do not see how they clean to the extent they are required to if they do it all (as well as still taking drive thru orders) in 15 minutes or less. Keep in mind, the bathroom and the lobby were all dirty when we entered even though they were all on their phones. Overall, a terrible experience. The supposed manager, Maria I think, even said that they are a franchise so they don't have to follow any corporate policies when we questioned this practice. Do better Baskin Robbins! If the lobby really does close earlier than posted times, say so on your door so people know! read more

I think I could live here but I'd probably be 400 pounds if I did. I know it's a chain, but they still have some of the best ice cream around. I love bringing the kiddos here even during the winter months read more

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Asked for a milkshake and got told "hell nah." Then proceeded to give me my ice cream and say "get to steppin out my drive through" also asked what year my car was because it's older and said "damn" insulting it. 0/5 stars (it was a little funny) read more

This location is extremely dirty. There is dust everywhere you look seriously needs to be dusted and cleaned. Flies on the cones, witnessed employee touch money and then grabbed a cone without washing hands.. read more

Super gross drinks!!! The employees that day- were young females who had rude attitudes and make the drinks wrong ,then tip themselves because they deserve it. Yikes - bad karma coming their way! If I ever do decided to go back, I will never use the drive thru again, its obviously best to go inside. ***Always check the receipt they will tip themselves without your permission*** Good Luck!! read more

Baskin Robbins - the receipt for the restaurant - Ice Cream & Frozen Yogurt Near Me - Murfreesboro, Tennessee

Seriously, nothing beats the classic mint chocolate chip! I like to always do a double scoop with mint chocolate chip and chocolate. read more

Baskin Robbins - Mint chocolate chip - Ice Cream & Frozen Yogurt Near Me - Murfreesboro, Tennessee

Server did not have their hair up it was hanging infront of their face there was no happy faces order screen was full of red orders that aren't even done people were on their phones no tables were clean floor was a mess and the bathroom was disgusting read more

Great young kids serving customers especially Arshante. She knew exactly how to take my complicated order. Great Job continue the amazing customer service. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Murfreesboro, Tennessee

Visited Sunday, June 25, 2023 at 11am. Who's even running this place?! We (family of 5)walked in to three teens working, not one of them acknowledged we were there after we had been in for a few minutes. I finally asked if they were open and the the boy on his phone told me he was waiting for me to say something (what?!). He proceeded with a bad attitude....so sorry we made you do something...at your job....your ice cream job. One of the other workers asked if he was going to be nice today. Apparently this is a trend for him. Good luck with your future endeavors... read more

Horrible service!!! Three teens were the ones in charge. On of them literally doesn't respond back when told order. Then stated the smoothies has dairy, when it states on the menu, that it doesn't. The girl came to help out, and finally we got our orders. Baskin Robins, you need to do a better job employing competent employee!!! read more

I don't even know where to begin other than to tell you to never waste your money here. I placed an order for a custom cake. An associate sent me a photo of what the cake looked like. When I went to pick the cake up, it looked like someone decorated it with their hands behind their back. I showed the picture of what it was supposed to look like, and stated I was not going to pay full price for what they were giving me because it was not what I ordered. They refused to take off any money because they knew I didn't have another choice. When I placed my order I stated I would pick the cake up at 11 am for a party that was set to start at 11:30 am to give them the necessary time they said they needed to complete the cake. When I showed the photo of what the cake was supposed to look like, that they sent me from their selections mind you, the associate stated she would need another 30 minutes to complete the cake. I paid for the cake and requested the owners information and left. When I called the owner today, she cut me off immediately stating she already knew the story, that "her girls had already told her what happened." When I was finally given a chance to explain my perspective, I requested a full refund. The owner then told me she would need photographic proof (which I have) because her girls didn't deserve the way I treated them. Come to find out what "her girls" told her was that I called her a POS. That infuriated me because I NEVER said that, nor did I say anything near that to the employee. When I told the owner this, she attempted to scream over me, and then hung up on me. Like I said, do yourself an immense favor, and take your money elsewhere. Try a Pinterest recipe for an ice cream cake-- I can assure you, even if you fail miserably, it will still be 10000x better than what this store will call a good job. read more

Visited to use the $2 off T-Mobile Tuesday credit. All they had to do was scan the QR code, but they said their scanner wasn't working after making the food. Should have told them to put it back, but did not. They are expensive for ice cream and celebrating a birthday + had $2 off. Instead he gave me $0.58 discount off almost $6. Never again. Crappy service (not friendly at all), average ice cream, high cost, broken equipment. read more

i went through the drive through and ordered two double scoop waffle cones. when pulling up to the window i was greeted by an unpleasant young man. then he proceeded to add the ice cream into the cone and didnt even bother to put it inside.... just placed it on top. when i began eating my ice cream it started falling apart... also the cone. when i exited my vehicle the ice cream cone fell everywhere because it was poorly made. read more

The ice cream was great as usual, but what made my day was Josephine! I left there with a smile on my face (which I didn't have when I got there) , and it lasted all day. The store was fresh and clean and the service was awesome. Thank you Josephine. read more

Order cake on Mother's Day, but decided to walk in buy one Ask to cancel order n they did not want to refund my money and ask to talk to manager but never got anyone to answer my request and cannot contact anyone to cancel my order finally one of the worker text owner and was told to refund money to my bank card but never did been waiting fir 10 days now never got call back from manager or owner Would not recommend this fking place to anyone read more

Went inside due to drive through not moving, drive through orders were at 24 minutes as I saw once I was inside. I asked for a chocolate malt. She gave me a chocolate shake, I said did you put malt in here? She proceeded to say, what's malt? Concerning when none of the young girls knew what malt powder was at an ice cream facility. I ended up overall waiting 47 minutes for a small chocolate malt. Save your time and go somewhere else. I'm not one to leave reviews but this was horrible read more

I would rate this particular Baskin Robins a negative if I could. Love Baskin Robbins ice cream, but not this location, due to the manager, which I should have read the other reviews before ordering...same situation for several people I see! I ordered a cake for my son and grandson's birthday with their names on it and was to pick it up the next day. When I arrived, the employee said I'm not going to like the cake -- I asked why. They couldn't fit the name of my grandson on the cake, so it had just one name, and the personalization on the cake looked like a pre-schooler was trying to write it. How could I bring that to a party for BOTH with only one name and you couldn't even read that clearly? It could not be fixed that day, and our birthday party celebration was 2 hours from then. I said I didn't want the cake and wanted my money back. Then I found out you have to have the manager refund money. I left without cake and told to call manager, which I did for days on end with no call back. Finally I went to the store and talked to the manager who yelled at me and said there are no refunds on cakes and he had no cake at the store, I must have taken it. I said I didn't take the cake, and I want my money back. He could look at his cameras and see that or ask his employee who I know her name (she was not the problem at all, and in fact felt bad). He replied and said he had to find the cake first or I needed to bring it back (what part of "I don't have it nor did I take it" does he not understand!). To date (2/7/22), I don't have a refund, and my receipt of payment states I ordered it on 1/20/22). I'm going to make one more attempt at going there. NEVER will I go to this location again for anything. Save yourself a big headache if you plan to order something! They don't tell you there are no refunds at time of order. read more

Placed an order for delivery 1 hour prior to closing, 11:00pm. The order was cancelled at 10:30pm. This is not the first time I have had an issue with this Baskin Robbins. I will go back to the one on Memorial Blvd. read more

Waited 10 min in the drive thru with just 2 cars ahead of me. The car immediately in front of me left after attempting to order. After pulling up and waiting a minute or so to be greeted, asked about "no sugar added" flavors. The female employee said "we don't have any". I asked about the ONE listed and she said "No" so I ordered a single mint chocolate chip cone. I got no response and after waiting a few minutes I pulled up. There were 2 cars behind me. When I got to the window, she asked why I didn't order... I explained and then I asked if they were simply out of no sugar added flavors or no longer carrying them. She said she's been there 3 months and they've never had them. I know this isn't true because I have gotten them there! There were 2 other employees who appear one "goofing off" and after some "confusion " (cup or cone). A guy in a red sport team t shirt handed me a cone. No gloves or napkin. The cone was STALE. I'm not sure what was going on around 8 pm but it wasn't good service. Very unprofessional. I'm not sure if I'll go back. It's gotten so expensive too!!! read more

I am always delighed by a quick visit to Baskin Robbins after a busy afternoon in town with the dogs. You can sample a large variety of flavors such as Strawberry Shortcake, Cookie Dough, Chocolate Almond, Caramel Praline Cheesecake, Berry Frozen Yogurt, Daiquiri Ice, Mint Chocolate Chip, and more. My personal favourite is one scoop of Chocolate, and one Black Almond scoop. I always get a free cup of softserve for the dogs, too! read more

Ordered a two scoop hot fudge sundae and it was the smallest thing I've ever seen. It would be a child's sundae portion at any other ice cream joint. Chocolate sauce had an artificial taste to it. Ice cream was good, but just too small for the price. read more

Expensive like all other baskin Robbins but they had cotton candy ice cream in winter!!! As a visitor from California I was in for a pleasant surprise as this flavour is seasonal to summer only there. Staff is very friendly and helpful as well. Close to the hotel I'm staying at, no complaints! read more

went here a few weeks ago very nice staff. Offered samples...tasty who can resist ice cream!!! We went as a larger group 6-7 not much seatingfor groups of people but the ice cream, great! I used to eat Baskin Robbins all the time. I guess i missed it. read more

If I could give negative, I would. Awful experience ordering a cake from them. It's my dads 70th birthday and we ordered an ice cream cake. Well, my mom decided "okay, never mind, cancel it", so I personally went down to the store to explain everything to have it cancelled. Not only did I wait around for 15 minutes, I was told they would call me back and let me know if they could cancel it or not. ????? Okay, whatever. So 3 days go by, I haven't heard anything. So I'm thinking "okay, we'll they haven't called me back or refunded me, so that means we're still getting a cake. That's fine, we'll eat it". So we call to make sure the cake will be ready. Unorganised as hell. They couldn't find my order until she found it just laying somewhere with a note that says "needs to be cancelled". Why is it just sitting there for 3 days? Oh, because the boss of that location never answers their phone and "it's weird trying to get ahold of them". Um, first off, that's a lame excuse and a lame excuse of a boss tbh. Anyways, we tell them that we've been waiting to hear back for 3 days and since we never got an answer, we want to go ahead and get the cake. "Um, I'll have to try and get with my boss and make sure that's okay". ???? What do you mean make sure that's okay? I PAID FOR THIS CAKE. So basically I'm going today to see if I have a cake ready or not, because if not, I WILL be getting my money back on the spot. I will not be taking home a rushed cake so they can keep their money. Customer service here is awful and I would've rather gone to Walmart over this place. Don't waste your money here on a cake. read more

I wanted an original cappuccino blast, made with vanilla ice cream NOT yogurt. Topped with whipped cream but no cinnamon. I was very specific about my order as I've been drinking this EXACT drink for 7+ years. I know what I like plus I've even worked at a Baskin Robbins before, I know how to make it. The girl started making it, she put a scoop of ice cream in it & then started putting yogurt in it so I stopped her. She told me she had only put a little bit in it. I told her the yogurt breaks down weird so I want the ice cream please. She continued what she was doing, not restarting the drink but just adding additional ice cream to it. She blended it, handed it to me & I tried it. It was horrible. Tasted like an icy vanilla "shake". So I say something... they take the drink back, throw it back in the blender & then hand it back to me. Obviously, re-blending an already tasteless drink doesn't change the flavor so I say something AGAIN... they get the manager & she starts to re-blend the drink AGAIN.... I stop her & tell her I either want it re-made or I want my money back because I'm not spending 7 bucks on something I'm not drinking... The manager starts slamming things around but does actually remake it. Luckily, it was a success this time! During all of this, the 5 teenage employees are grabbing spoons & helping themselves to ice cream in the coolers. Which is all well & good but there's someone just chilling at the drive-thru window waiting on their order. All in all, it was just a crappy experience. Will I go back? Yeah because I love cappuccino blasts but I'll definitely check my drink before I walk out!! & hopefully they'll have better employees with better customer service skills next time!! read more