The ice cream was good, however, the service was terrible.
I originally attempted to placed my order via drive thru, where I asked for 2 pints of pralines and cream. I was told to hold, then the lady comes back and says they don't have any pralines and cream in stock.
I said, "oh man, none at all?". She says, "No, I just checked." I said okay and pulled off to park in front of the store, as I had sent my teenager inside to make some smaller orders.
Next, I go inside to check on her to see what her hold up is and long behold, they have an almost full tub of pralines and cream.
I asked the gentleman that was helping my daughter if he could also fix my order and he kindly did so.
There were only 2 employees in the store. I asked him if the lady was the manager, he replied, " yes".
I asked if she could please ring me up for my order.
Once she got to me and asked what my order was I replied, "You'll never guess, it's 2 pints of pralines and cream!".
She starts to say, "Oh, she must not have known." As if, there was another worker in the building. I said, "There is no other lady here, it was you, and you lied."
She says, "No, I didn't, I thought we were out". I said, "No ma'am you didn't. I've worked at an ice cream parlor before and you know when you're running low or out of a flavor". She replies, "Not when there's 32 to keep track of".
I was just baffled at her lack of responsibility.
I asked her for her manager or boss' number, but she snarkingly replies, "I am the manager, I can give you my number if you'd like". We went back and forth with me asking for contact info for whoever hired her and a complaint department. She would not comply, nor admit her wrong, so I left.
This Baskin Robbin's has the worst reviews in our neighborhood forums and I see why. Even the surrounding Baskin Robins will say are you trying to avoid the one up the road and says enough.
the location is 2222 Rayford Rd. Spring, TX. read more