Came in with 2 indecisive kids who had lots of questions and were super excited about being at the ice cream shop. One girl was nice enough in the beginning and then by the second order she looked like she could care less. Another young girl came out the back and offered to help us and had a big smile on her face, which made the kids feel more comfortable. It's a hit or miss with the workers at this Baskin- Robins location. So depending on the day, you could get better service or you could not. I asked if the waffle bowls were fresh, the first girl said yes. I asked if they were made today and she nodded. So we all ordered the waffle bowls just to get to the table and find the most stale waffle bowl ever. No shame if they are old, but being honest could have saved us a bad experience. Also, the chocolate ice cream was not that good. It was the only chocolate they had & it was super rich, almost too chocolatey. read more

Baskin-Robbins - an ice cream sundae with a cherry on top - Ice Cream & Frozen Yogurt Near Me - Hammond, Louisiana

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Absolutely horrible. I came at 9:26PM. ready for a nice icexream sundae. why does it say it is open until 10PM. IT IS CLEARLY CLOSED. now i am sitting in the parking lot leaving this nasty review because i was unable to get my ice cream sundae. read more

Arrived at 9:10 and closed for the day. Very disappointed. Need to update hours. The google hours do not represent correct hours.

Poor customer service. Arrived to the store before 10PM, sign on the door says open and there were 3 people in the store. Employee locked the door as we walked up. Very poor and rude service. read more

Everyone was so sweet and friendly. they went above and beyond to make my baby happy. she had her first visit after her first dance recital at 3yrs old. she was getting over the nerves and finally relaxing. they gave her a sample and she got so excited. the staff enteracted with her and even gave her a crown. What's crazy is, she's a pageant queen and she didnt understand why she didnt win a crown at her recital so this made her day. Thank you guys! We're gonna be regulars now! read more

After lunch with my summertime co-workers, one suggested we stop here for dessert! Sooooo good! I've been eating the same flavor since I was 10: pralines and cream! Today I tried it in a waffle bowl. I got 2 scoops and boy was I on sugar overload! The staff is friendly and prompt as usual. It's definitely a Hammond staple. read more

Baskin-Robbins - a woman in a blue shirt and white pants standing in front of a counter - Ice Cream & Frozen Yogurt Near Me - Hammond, Louisiana

Poor and unfriendly service, small portions and unless you want basic flavors no selection.

I'm not sure what her name is, but the girl who was working tonight (May 12th) at 6:20pm was awesome! The ice cream here is our favorite, but this girl made it better! She gave us everything so quick and was so kind. She made sure to greet everything customer that came in! They seemed to be busy but she was so helpful. We wanted a tub of ice cream and she went to check in the back for us without asking. We had to give her a $20 tip and I'm hoping she got more after we left. read more

In January I tried to go in and pick out a pre-made cake, but the credit card machines weren't working. The worker suggested I go online, pay there, then I could take the cake. She wasn't very friendly and didn't seem too happy to assist. The system was down online. I didn't have cash, so I had to ask a relative to go get that cake the next day. Next birthday in March, kid wanted the same kind of cake. I went to order online and it said that this store was unavailable for online orders. My mother-in-law went to go purchase the cake and she said the girl was really huffy and kept treating my mother-in-law like an idiot. We love Baskin Robbins; it's been in the area for a long time. But two cake fiascos put a bad taste in my mouth which could be tolerated, but the customer service was the icing on the cake for me to decide to find ice cream cakes elsewhere. read more

Buyer Beware!!! Just visited this Baskin Robbins with my wife and daughter. I've been to it many times in the 28 years I've lived in this area but never had this happen before. I ordered a two scoop sundae and the amount of ice cream was so small that even covered with whip cream the whole dessert barely reached the top of the cup. When I brought it to the worker's attention they informed me that Baskin Robbins management instructs them to use "kid scoop" sized portions for sundaes. Boy did I feel tricked and disappointed. I paid about $4.50 for two table spoons worth of ice cream when you can buy a half-gallon for the same amount. I expected regular sized scoops and got about 1/3. Previous sundaes had much more ice cream and seemed to be regular scoop size. I won't make that mistake ever again. And the three workers, including an older woman who claimed to have worked in five Baskin Robbins, were totally incapable of empathy, thinking for themselves or addressing my concern, emphasizing that management would make them pay for anything extra they provided. Wow, what a great environment to work in. How frustrated am I? I will avoid this store and I'm writing a Yelp review for the first time in my life! read more

This store is rediculas I ordered 2 brownie hot fudge Sundays a milkshake and 2 scoop ice cream. The hot fudge sundaes were enough for a child to eat. The milkshake was runny and the other ice cream was runny. The deliver driver went to the wrong location and dropped it off. So I called the owner and she told me to eat dirt. Very rude bi@@h. Do not eat here. 38.00 dollars down the drain read more

If you are a public based company, you should have public restrooms. I mean sticky ice cream dripping down a cone...and you can't even wash your hands? read more

I work at a froyo shop, so I know how places like this should operate. But I walked in and was not greeted, neither employee even bothered to crack a smile. Then when I asked a question about scoop size, I was looked at plainly and didn't get a verbal answer, just a head nod. It was very clear that both young employees did not want to be there. read more

This establishment isn't that bad but they are always out of something. May it be add ins or even ice cream. On multiple occasions they didn't have 3 plus flavors and they were basic flavors like vanilla and chocolate. It was like they didn't order them. This is an ice cream shop. You have to have ice cream right? And to add to that there was this one employee, she had purple hair and I believe her name was Marley. She was just rude to me and I thought that maybe it was just a bad day but she treated me the same way on several different occasions. Finally I'd had enough and I stopped coming in because of her. To add to that the manager Jess was never there. I remember asking one of the employees if she was in and if I could speak to her and she told me she wasn't here and hadn't been for at least a month and probably wouldn't be there anytime soon. How is the store manager who owns the store not there for over a month. She obviously doesn't care about the establishment or her employees. Hopefully this place can get their stuff together because the old owner was never like this. read more