I love some Baskin Robbins. This time I wanted a quart filled with my favorite flavors. I do know what it is that the workers don't like to put more than one flavor in the quart. I tend to get 5-6 flavors and that way it lasts longer. The girl that helped me all but turned up her nose for packing the flavors I want. She was polite but I could tell she wasn't feeling the need to be over and beyond on customer service. When I got to the register I asked if I can get some sugar cones with my ice cream. She inputted it on the register, when I asked why it isn't free, she said is she never heard that you can get them for free with your quart. Seriously I might want to go home and scoop my own ice cream out on a cone. Why do I have to stop at another store for ice cream cones??? I know good help is hard to find. Maybe someone can tell them to hand over some cones for free when you are making a $8 purchase. read more

They share a building and parking lot with Dunkin' Donuts. Their parking lot is small. You have. Go in to order ice cream as they do not have a lot in drive through and workers will not tell you what they have. They asked the driver in front of us to pull up so we could not come into order plus another truck was parked by the door we had to drive around them to even veto the drive through don't waist your time here unless you have all day. read more

Very nice staff & lots of flavors. My birthday coupon wasn't scanning, but they still honored it. read more

Baskin-Robbins - Cookie dough - Ice Cream & Frozen Yogurt Near Me - Fort Walton Beach, Florida

You can't order anything other than cakes in the Baskin Robbins app at this location! If you want a milkshake but don't want to wait in line, Five Guys is in the same parking lot. Hopefully this location makes the app comparable to other Baskin Robbins locations before summer. read more

They never have 90% of their ice cream menu. It's absolutely ridiculous. The wait time is 10+ minutes on a scoop of ice cream as well.

Customer service was not the best. There was a young lady who seemed extremely annoyed that I had two young children wanting ice cream. My granddaughter dropped her cone immediately after it was given to her by the associate. I asked if she could make her another cone, and that seemed to bother her. I asked was everything ok and if not we could just leave. She responded with "why are you coming at me?" I told her that her nonverbal communication and body language seemed like we were a bother. She remade the cone and I told her thank you. I will go to Sonic next time. Update * I changed the rating to two stars, because my grandchildren enjoyed the ice cream read more

brought my family in for an after dinner treat. we love BR!! Ice cream is good & staff is always friendly read more

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Standard Baskin-Robbins selection, so nothing special there. What made this experience so good was the awesome service we received on a busy Saturday afternoon. The attendant was friendly, energetic, and actually seemed happy to help us out. So nice! read more

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Drive thru, they were pleasant. I never have a bad experience with their customer service. read more

Alicia was so sweet and everyone was great!! The ice cream was awesome Alicia helped me decide what I wanted read more

Baskin-Robbins - a woman and a woman in a pink shirt - Ice Cream & Frozen Yogurt Near Me - Fort Walton Beach, Florida

No soap, toilet tissue or paper towels in BR. That tells me the staff weren't washing either!

While on our family vacation here in Ft. Walton my brother and I were reminiscing about bubble gum ice cream. So I looked up this shop and they showed they had pink bubble gum ice cream. Finally made it here on our last day of vacation...to find that they had no bubble gum ice cream because they had run out. It's 3:30 pm on a Friday and she said it was their most popular flavor! So to add to the irritation of having to order a basic ice cream I can get anywhere, the waffle cone I got was the most hard yet stale cone I really think I've ever had in my life. There wasn't anything special about their ice creams, but having the about the only shop to sell bubble gum ice cream, it was such a serious disappointment. While I understand supply issues happen, I happen to think they should always have a lot extra of their most popular flavor so they rarely sell out. The lady working didn't seem to care or apologize, which didn't help the disappointment. read more

We got $27 worth of ice cream that tasted like it was pst it's expiration date. We ordered 5 scoops of ice cream... for $27... I wish I was kidding read more

I went to the FWB Location to get ice cream for my employees. I asked about the pricing for the day and they informed that they were not honoring the National Special for it being the 31st. Which is $1.70.. The gentleman who answered the phone was rude when I called back and refused to give me his name nor would give me the Franchise name so I can write the Owner of my concern. I did get the name of the young lady which started with a J. She was nice. I did call the Niceville location to see if they have the special and was informed they had to due it is a National Event. Spent $28.69 on ice cream instead of the $100.00 I planned to spend for your employees... read more

We visited this location twice this week while on vacation and Fred was exceptionally friendly and outgoing. The store was extremely busy but Fred kept a smile on his face and made our visit enjoyable. I appreciate his hard work. read more

Nicest workers I've ever met at a Baskin Robbins!!! Always attentive and friendly! They have military discount and don't make a huge fuss about giving it to you. They even ask if you are so they are willing to give you mil discount. Unlike some establishments who say they do and make a huge fuss. Ordered an ice cream cake from them and it turned out better than I expected!!!! Whoever made this cake did a great job!!!! So stinking cute! Will order more cakes here for special events! Love this baskin Robbins! read more

Baskin-Robbins - So cute!!! - Ice Cream & Frozen Yogurt Near Me - Fort Walton Beach, Florida

As with every Baskin-Robbins, lots of flavors, lots of choices; no surprises. Congenial Servers willing to let you sample flavors. Thank you! Prices for individual servings are fair....ice cream cakes a little more pricey, but filled with delectable treats. Can be custom decorated. Not a lot more to say. read more

Old chain that has never failed us until now. All of our ice cream tasted freezer burnt and appeared to be very soft when watching her scoop it. They also didn't have spoons but failed to tell us before we ordered. I also asked for toppings which are on the menu but the lady said "we don't do that here" making it seem like my request was odd. Overall not impressed. read more

Selection is as advertised, very large. Staff is very helpful, though be aware of a couple of things...Samples are not available as of yet due to COVID concerns and if you get a 3 scoop sundae the scoops are smaller than if you get a 3 scoop cup, I didn't know this until I wondered why my 3 scoop sundae was way smaller than my daughters 3 scoop cup. Turns out Sundaes are 2.5 oz scoops and the cups are larger scoops. read more

I don't care what other negative reviews this place has ever had and may ever have in the future (but hopefully not) MY review WILL hold weight, in that this location holds the torch of best customer service, most helpful, best experience, and best quality!!! *Take the time to read* So Boom! The Plot. My daughters 5th birthday was approaching, 2 days prior, I came to this location seeking to order her specialty Frozen 2 themed ice cream cake with strawberry flavor ice cream per my daughter's specific request! I was unable to do so online because of COVID19 but I was determined to make sure my daughter had everything she requested for her at home party since her Big 5 party of 25+ guests was cancelled due to compliance of social distancing. I get to the drive thru, proceed to order only to find out that specialty cakes weren't being made due to the pandemic AND they unfortunately lost their cake decorator! Bummer right!?!Feeling a little disappointed because yet again I've failed as a mom trying to make my baby's bday spectacular, after all she only turns 5 once. So instead of giving the clerk a hard time I choose to converse and empathize with the fact that WE are ALL being affected by the effects this virus is having on the WORLD, so there's no need to be rude. A smile and kindness can do you AND the next person some good in these days and times. So I order an ordinary white cake, with white icing base & multi colored icing decor, with strawberry ice cream and Frozen 2 figures added (the best I could do with what was available). Accepting that I did my best and it's no fault of BR, because after all they lost an employee and I'm sure business is slow given the global circumstances, I pay with a smile and heart of compassion and arrange for pick up on the day of my daughter's bday! 2 days later- Pick up! My baby girl's 5th Birthday!! I go thru the drive thru, announce that I'm there for pick up (of course the clerk remembers me !!) "He says, come around and park, come inside we have a surprise for you!" Me, thinking what kind of surprise?!. I can't even begin to imagine what it could have been! I go inside with receipt in hand (for proof of purchase even though they clearly recognized me from two days ago, duh lol!!) The manager and clerk approach with cake in box... they open it... and there is a beautifully handcrafted specialized birthday cake for MY daughter's special 5th birthday! The clerk explained that his heart felt for our situation and so he spoke with his manager to see how they could bring some happiness to someone during these difficult days! They both did that and so much more!!! Out of the kindness of both of their hearts they saw fit that my daughter had the best 5th birthday celebration, and she did just that!!!! My daughter's birthday was complete!!!! And as a mom, I was redeemed!!!! Thank you guys ever soooooo much! This 5th birthday would not have been what it was able to be without the kindness and love of these two amazing people! On that day COVID19 was practically non existent for us! Thank you both for making that possible!!! Baskin Robin's Franchise AND the world need more people like you in it!! They will forever have my business and I hope that the two of you are blessed abundantly!! Thank you Thank you from the Smith Family!! read more

Baskin-Robbins - a birthday cake in a box - Ice Cream & Frozen Yogurt Near Me - Fort Walton Beach, Florida

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A great dessert for hot day while we were traveling to see family in Sandestin Florida. One of our children had not had ice cream from Baskin Robbins in over 15 years and was very nostalgic for the flavors and they did not disappoint. read more

Baskin-Robbins - the inside of a fast food restaurant - Ice Cream & Frozen Yogurt Near Me - Fort Walton Beach, Florida

Best Baskin Robbins EVER. I live in Colorado and wanted to order my 3 year old grandson an ice cream cake. It was short notice so I hoped there would be a pre-made cake or one my son or daughter-in-law could add decorations to. Instead, Amalys created this cake with dinosaurs and a volcano with incredible decorations. It truly was an incredible cake. She has incredible customer service and a delightful personality. Made my DAY and my grandson's birthday something special. read more

It is what it is: an ice cream place. This location seems to always have the flavors you want as opposed to the BR in Niceville, which never has my beloved chocolate chip. (It's not like choc chip is that exotic)....gives HUGE SCOOPS however was shocked at the price of a 2 scooper on a cone (almost $7.00!!!)...but best ice cream around when looking for a treat. I don't eat ice cream much, but when I do, I'm gonna spend my calories on quality as opposed to the grocery store variety. Only giving 4 stars because I have never been inside (to judge cleanliness), but service in the drive through is quick and efficient. read more

Awful way to end our family night. We just went thru the drive thru. We ordered a kids cone and a double scoop waffle cone. It was close to closing time, so I can understand it being at the end of the shift. There was a boy taking orders. He was extremely rude to my husband who was ordering. He was short, insincere, and sarcastic to him in his tone. The young lady at the window had excellent service. If you want terrible service from a punk kid with no work ethic, definitely come here. I hope they work on their training. What was a great evening, ended with my husband fuming driving home because of lack of service and respect. Bad attitudes are contagious. read more

Tasty ice cream but literally over half of the ice cream selections had no sign as to what flavor it was. I wanted Jamoca Almond Fudge - there was a sign in front of a container that read 'jamoca almond fudge' but i knew that was incorrect. I asked where the JAF was and was simply told "i think we have some in the back". Is it really that difficult to label each flavor . . . And get the label correct? The employees were about what I encounter at all fast food places these days . . . No personality, not friendly and act like they'd rather be anywhere else but working there . . . But they have their tip jar on the counter. read more

$1.50 scoops today 7/31 only! Baskin Robbins never fails to impress our taste buds. Rich, creamy decadence of flavors that just explode in your mouth. They will honor a military discount. Complete the survey on your receipt for a discount on your future visit. The staff is pretty awesome too read more

I would leave zero stars if I could. Ordered and paid online. Came at the correct time. - waited 45 minutes in an empty store with 3 employees. Order never made and they refused to refund my money. These people are lame. read more

There's nothing wrong with this place but also nothing special. I've had better ice cream, but the staff was friendly and handled the rush that came in well. They even let a few people sample who were having trouble making up their minds. I just ordered a kid cone with Reese's peanut butter cup ice cream. That was plenty to me since I'm not a huge ice cream fan. You could also order ice cream sandwiched between two cookies, which I bet was pretty good. It's a good fix for the ice cream craving. read more

We came through the drive thru after dinner one night. I ordered a pistachio almond cup and the hubs a double scoop of the chocolate peanut butter on a cone. Received our order and mine was wrong so I had to wait for her to rescoop. She did it without hesitation or frustration. I thought mine had way too many almonds in it which overpowered the pistachio. My husband didn't enjoy his at all and for good reason. He asked me to taste it to see what I thought and it tasted like coffee...or worse. Didn't taste close to peanut butter chocolate. Oh well, that was a waste. read more

I just can't say enough about this location... my family loves going there.. lots of choices for ice cream flavors.. sundays banana splits ...shakes.. and I always get an ice cream cake for the family's birthdays... I like the mint chip.. staff is always great.. and they have a drive thru at this location.. so if you're feeling lazy it's pretty good..but a little tight for a big truck.. 5 stars over all.. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fort Walton Beach, Florida

Normally I'm very happy and satisfied but I went through the drive through yesterday and ordered a cone with two scoops of ice cream: 1 cookies and cream and one cherries jubilee which the lady had me repeat back twice. Get to the window and she hands me a double cherry. I ask her to fix it and repeat again what I ordered. She apologizes and goes to remake it. Comes back and it's chocolate chip and cherry. I give up. I took the ice cream and pushed off the chocolate chip one cause I hate chocolate chips. Y'all need to actually listen to what clients say cause it's ridiculous it was repeated back no less than four times and still couldn't get it right. read more

Bomb ice cream from friendly people! Awesome customer service. We got ice cream and a strawberry banana smoothie and it was so great!

Horrible service and absolutely indifferent attitude for the employees at this location.. I am not sure how these people survive..

Usually my husband and I just go through the drive-thru, but last night it was pretty backed up, so we went inside. The inside is very clean! It is rather small, so if there were a lot of people inside it could get quite cramped and uncomfortable. For the drive-thru to be really backed up, our service was actually really fast! The employees are very helpful inside and immediately asked if we wanted to try a sample of anything. I am a huge fan of the red velvet ice cream! There were a few flavors I had never known about when going through the drive-thru. Not sure if I just haven't paid attention to them, or if they simply are not on it, but either way I was glad we went inside. I'm also a fan of the daiquiri ice flavor that I've never seen anywhere else! Here in Fort Walton there really isn't much to pick from when it comes to ice cream places, but we do really enjoy Baskin Robbins! read more

Ice cream was good. We ordered a banana split to share. My husband asked for no pineapple and that's the only topping we got on it! I had to wait forever for them to make the first one and then even longer for the remake. The employees were either tired or not friendly because out of all the employees there, only one wore a smile. Tables were dirty. Family, chocolate and bananas were the only things I enjoyed here. read more

Me and my 2 year old daughter after a week on vacation (ever "vacationed" with a 2 year old?) then drove to Ft Walton to visit my best friend. I promised her ice cream on the way out of town. I pulled up and started to get her out of the car when I noticed they didn't open until 12 on Sundays... I saw a man inside as I was looking up at the door and I motioned, sorry..didn't realize?. I started to put her back in and he unlocked the door and said, "come on in...I can't turn her away." It was only 10:45... He was the kindest man and just talked with us while we enjoyed our ice cream. I was so very thankful for him and his staff... because my 2 year old and I were at our breaking point, lol. His sweet gesture...even though it was probably a big inconvenience, meant the world to me. Thank you, thank you, thank you for making my little girls morning so very sweet!!!! read more

Great customer service and speedy drive thru. I didn't know you could mess up a mocha blast until I tried the dunkin donut/ Baskin Robbin location in Destin ‍ never again. I'll just wait till I'm out in Fort Walton. read more

They refused to honor two national promotions, employees were extremely rude and refused to give us their names or the number to the franchise and corporate to make a complaint. The other BRs will honor the national promotions, don't bother here. read more

Friendly, but poor products. Super stale waffle cone. Dirty unwiped tables. Sun beats into the windows in the evening with no curtains.

Not happy that I sometimes get a drastically reduced amount of ice cream in my cup, especially when their price for 2 scoops in a cup plain and a chocolate shake is $10.48!!! Stop skimping!!! I could always go in win Dixie across the parking lot and get 2 pints for that same price!!! read more