I was headed to home on the 10 fwy approaching the huge Kaiser Permanente Hospital in Baldwin Park when I suddenly had a serious urge for ice cream. While sitting in traffic, I went to Yelp on my phone and I typed in, "ice cream near me" (where else would I search, right?) I was elated to discover that I was three minutes away from a Baskin Robbins ice cream shop. I exited the freeway and drove the one mile only to discover that I had driven by this area hundreds of times and never realized that there was Baskin Robbins in Baldwin Park. I entered the small, clean and well organized shop. I was immediately greeted by two young, female employees, "good morning. Welcome to Baskin Robbins". Is it just me or does hearing a nice greeting from employees of any business always make you feel appreciated? I LOVE ice cream and always go for the "no sugar added" flavors which most locations only offer one such flavor, "Coconut/pineapple". This location not only had this same flavor big they also offered a SECOND, "no sugar added" flavor, "Caramel Turtle Truffle". WHAT!!! Of course, I requested one of each of the above flavors in a come and one spoonful of either flavor and I was happy as a kid in an ice cream shop. Both flavors were delicious and the portion sizes were more than enough for me. Service here was GREAT from the two young female employees who were both very friendly, and welcoming. I will be back soon for more delicious ice cream read more

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Came in for some ice cream on national ice cream day! The service was quick & friendly. I was able to sample flavors before landing on their blue Cookie Monster ice cream! It's a vibrant blue with double cookies! Definitely recommend checking it out on a hot summer day! read more

Baskin-Robbins - Baldwin Park - Blue Cookie Monster - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

Karen is absolutely amazing! She went above and beyond to create my daughter's birthday cake, and I couldn't be happier. She is patient, kind, and so thoughtful throughout the entire process. I highly recommend booking your next ice cream cake with her, she's not only incredibly sweet, but truly talented. Thank you, Karen, you're the best! read more

I love wild and reckless ice cream sherbet. Ice cream cake chocolate milkshake chocolate chip and mint ice cream and rocky road ice cream too. read more

I got a scoop of triple mango and a scoop of pineapple coconut ice cream. Both of them were really good. There were three tables and several chairs to sit at inside, but they were not all clean. Interestingly no one else ate their ice cream at the store and took it to go. read more

Service has improved hence the additional one star. Don't mind the older lady who gives you the exasperated look when you ask for a sample. Other ladies ask you if you want to try their flavor of the month but not her. Mind you I had already ordered a two-scoop in a waffle cone and two pre-packed. Anyhow, they have made some changes inside the store but the parking situation remains the same being that it is a shared shopping center with Papa John's, a water store and Yum Yum donuts. read more

Baskin-Robbins - Baldwin Park - Two scoops Snickers and pistachio almond with free waffle cup - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

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If you sign up for their rewards program on their app, they give you a free scoop. I got the strawberry cheesecake. It comes with cheesecake chunks in the ice cream and was delicious. read more

Stranger Things and a T-Mobile Tuesday offer led me back trying out Baskin Robbins. This Baskin Robbins location is in a shared plaza with Papa Johns, Yum Yum Donuts and a water place. Parking is not too bad. There's more parking in the back. Which can kind of seem shady when it gets dark. Upon walking in there's a fridge display of many flavors of ice cream and cones. The staff there are pretty nice. They'll let you sample a couple until you find your right flavor. During my visit Stranger Things has been a popular showcase at the store so you'll find different flavors that relate to the the show. There's Eleven's Heaven, Upside down praline, and the USS Butterscotch. Eleven's Heaven and USS Butterscotch are the best in the Stranger Things lineup in my opinion. I usually get a pint or a quart when stopping by. Scoops of ice cream in a cone can run you upwards of close to 5 bucks. With a pint or quart you can enjoy as much as you want anytime. I would take off one star from this visit because the ice cream had already been melted and soft upon receiving. When I got home it was dripping out on the sides like an ice cream explosion. Easy fix with re-freezing does the trick. Still very good ice cream! read more

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Order thru Grubhub delivery was good.....but 2scoop sundae was sad, one scoop was barely visible husband got 2scoops no sundae and his looked fine. Spent $2 more for less ice cream and a splash of syrup read more

The men who work there are literally carrying the entire store. I just went in to grab my nieces birthday cake for her first birthday. It was completely packed when I arrived. I stood there with an ice cream in my cake for 10 minutes while everybody else was checked out and serviced. Not because the workers were overwhelmed, but because the owner decided to act on nepotism and service, a couple behind me, rather than help the person that had been standing in line. She came out as soon as they walked in and even wrote on their cakes before she realized I hadn't even be charged charged all the while holding an ice cream cake in my hands. She walked past me multiple times ignoring me not even looking at me but somehow maneuvering her way around me I'm this tiny store. I am not sure if she's racist or just ignorant when it comes to business but I will not be back to this location. read more

Owner (female Asian lady) needs to learn how to make guests feel welcome. She is rude. We visited to redeem a birthday coupon for a free scoop. 2 employees helped us out, and rang us up. The owner came to the register, and looked at the cone we were holding, and yelled at her coworkers "who scooped this ice cream for them?!" Apparently, the employees scooped too much, and the owner got mad. She looked at us as if she was pissed off at us too. Didn't even thank us for coming, or say happy birthday. read more

Let me express the Professionalism and Efficiency first with Ms. Karen. I've been working with her the last 2-years with custom Ice Cream Cakes for my Customers in the Southern California area. She is timely, creative, punctual and thorough when it comes to her craft. Her standard is far above other stores I've dealt with and that's why I always come back to her location. Her Team is cordial, and they always make me feel like my Business is appreciated! Great work Karen and Team! read more

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Ordered online because my husband fails to remember what I want. He said the order was right on time and quick to pick up. The only thing is the whipped cream was missing from my Sunday. read more

best place to come enjoy some ice cream the customer service is in point so is the ice cream read more

Baskin-Robbins - Baldwin Park - a display of pastries - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

Walked in to purchase 3 gift cards for my 3 grandchildren. Server at the counter was very courteous and helpful. read more

Baskin-Robbins - Baldwin Park - Walked into this ice creamery to purchase giftcards and were greeted by these ladies Maria and Cassandra. Excellent customer service! - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

If you plan on visiting this place don't the workers here do not wash their hands when handling Money and serving ice cream then I asked the worker if it was mandatory that they wore gloves she said NO. Then she handled the money And then went to go and serve me my rest of my order without washing her hands I asked for my money back what read more

Walked in to purchase ice cream and the girls were extremely rude. This is not the first time this happens with the ladies its as if you interrupt their conversations. I wish there were another Baskin in Baldwin Park I was excited about the Dunkin Donuts opening with a Baskin but idk what happened. Hopefully corporate can intervene. read more

Have been coming here because it's the only baskin locally. The service is horrible. The employees lack customer service skills. They have no idea how to handle this pandemic and should be provided proper training. Last time coming here I do not mind a longer drive for good service. read more

DO NOT BUY FUNKO POPS HERE Owner is rude and marks up the prices by $15! One funko pop was $29.99. Just do yourself a favor and drive down the street to El Monte and get it for $14.99. read more

I love baskin robins, HOWEVER I DONT RECOMMEND this location. I have order cake twice , their decorations are horrible n the cake its self is hard most likely old cake n the ice cream had a different texture, compare to other baskin robins locations. read more

Baskin-Robbins - Baldwin Park - Not to mention that the borders felt - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

Brenda gave me excellent customer service. Initially I called to ask for the availability of Daiquiri Ice. The young lady (Brenda) politely confirmed having it. Upon arriving I wanted to test taste a few new flavors. I ended up buying a pint with Daiquiri Ice and Wild n Reckless Sherbet. DELICIOUS DELICIOUS DELICIOUS. read more

Baskin-Robbins - Baldwin Park - Delicious - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

Saw and ad with all these great new flavors and what a better way to taste them with this hot weather. My two favorite flavors are Oreo and Peanut Butter, on this occasion I chose the Reese's. What I liked about the Reese's Peanut Butter Below 31 was that it was in the middle of a shake and the ice come, it's served in a cup so by the time your half way thru it you can turn it into a shake. read more

Baskin-Robbins - Baldwin Park - Reese's Peanut Butter Cup 31 Below - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

Came in right before closing (10pm) and Jeffrey helped us out. Ended up leaving with 3 ice creams a 31 below and a shake. For the family. read more

Baskin-Robbins - Baldwin Park - Nothing like a cold shake on a hot day - Ice Cream & Frozen Yogurt Near Me - Baldwin Park, California

Simply horrible service. Decided to go and get some shakes and the three employees there were as rude as I've encountered. It was so bad we decided to leave immediately. I'll definitely be looking for another location to visit, even if further out. Ownership and management should really take a closer look and reevaluate the treatment of their customers. read more

I always love going for soft serve ice cream on the 31st highly recommend this place for the workers here are very helpful and sweet and very patient when it comes to ordering my banana split. read more

This review could have gotten 5 stars, but there was just one thing that bothered me about this location that stopped the fifth star. As a fellow Customer Service worker (manager at a subway) I find it disrespectful that this location doesn't have a tip jar for me to tip the boys and girls. Many people don't understand the amount of patience and restraint that is required to work in the customer service industry so when i walk in and get the outstanding service that i received tonight it's disheartening to not be able to leave a tip to show how grateful i am for said service. All in all, let these workers have a tip jar! Other than that, great place! 10/10 & I'd recommend! read more

I will never go back to this place the owner was so mean and rude to her new trainee. It made me feel so uncomfortable I felt bad for this poor young girl. Sadly this isn't the first time I've seen it either. The owner is Asia and has her young daughter working there and like mother like daughter she treats the employees like garbage too. No one should ever be talked down to the way they talk down to their employees. I'd rather drive further then give this owner any more of my money. read more

Always nice coming in here. Workers are always cheerful and make you feel welcome. Place is always clean. Some tables to sit on. They accept cash and credit. read more

Very Friendly Staff and unlike some places I've been too, I felt very welcomed!!! It was my first time coming to this location they made me feel like a kid again. I sampled a couple different flavors and got a banana royale, will be coming back for sure! read more

This Baskin Robbins is located in the same lot as Yum Yum, next to the water store. It's a small shopping center but there is always enough parking... There is never really a wait here either. read more

Baskin Robbins serves many flavors such as Brownie Bar Mashup, Chocolate Lover's Paradise, Snickers Fudge, Chocolate Peanut Butter, Jamoca Almond Chocolate, Cakes, Shakes, served on cones or cups. Single scoop served on cones $3.29. Download the mobile app for exclusive offers, news, & events. Delicious flavors and friendly Baskin Robbins team members. read more

I like baskin robins but this place is bad its almost always empty and now i know why. There was this inexperienced girl named cass and she took a long time to finally get our order and we had to ask for another employee.Wasted time. read more

On the night of October 16 the dessert bug hit me about 930pm. By the time I got to baskin Robbins it was about 953. The light up sign still said open and the listed hours on the door said 10pm. I walked up and the male worker shook his head saying they were closed. Ofcourse I'll always go back but if you add errors a certain time you should still Stick to it read more

Brenda is the sweetest and most attentive worker here! Very friendly and her positive vibe fills up the place!

This shit is so sloppy .. I should really stick to my regular places .. requested it to be thick and she made it icy ... for the price of almost 6 dollars they need to train better to make the drink right. The receipt doesn't even mention which cashier helped you out. If you don't like your job and you can't successfully get it right then you need to find a new one. Trash. Not coming back here again. read more

My daughter really loves ice cream so I find myself here very often. The staff here are very friendly and you can tell they actually enjoy helping out the customers. One girl in particular is always so jolly and is super kind. The store can use a bit of cleaning on the lobby side but overall great place. read more

Most of the workers are rude and will ignore you. But there was a young girls who was awesome to bad I can't remember her name.

Cass helped us wonderfully. She was very patient when we were trying to figure out what ice cream we wanted and you could tell she is a very committed, hard-working young lady! I am definitely going back!! read more

Whoever the elderly Asian lady is is little rude to some of her employees. Been here several times and employees are quick pleasant and helpful! It's how management treats their employees is what makes me either return or not return to a store. read more