I went in with my son who has down syndrome and the employee Kristina was extremely kind and went over the top with making him feel comfortable and laugh. She was extremely patient and kind to us. Amazing employee! read more

FOOD - Twix: one of my favorite candy bars! So good! 4.5/5 SERVICE: Fast and friendly. 4/5 FINAL THOUGHTS: I would definitely come back. Love BR. I come yearly for my free birthday scoop! read more

Baskin-Robbins - Twix - Ice Cream & Frozen Yogurt Near Me - Antelope, California

Their serving size is pathetic!! I questioned why my sundae is small for that price and was told "it is kid scoops." For $9+ for an adult, why would I ask for kid scoops? I have never received a sundae look this terrible and you would think she would make it right and look like the picture in the store. NOPE. And no I was not given a spoon either. I should have handed it back and walked out and went up the street where they make it correct. Greenback has better service! read more

Baskin-Robbins - Pathetic looking sundae - Ice Cream & Frozen Yogurt Near Me - Antelope, California

They would not apply the $5 promotion to my order that was over $20. Went on line and I would have received the $5 promotion. Go somewhere else read more

I love ice cream and baskin robins got my fav out there. Strawberry cheesecake is what I coming for all the time . Ice cream is so cream and the cheesecake is just like I want it to be. Stuff is always polite and will answer all your questions. Nothing special about interior. read more

Baskin-Robbins - a person holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Antelope, California

I would give zero stars if that were an option! These people are thieves and they have the worst customer service and most incompetent employees I have ever experienced in my 55 years of life. I placed an order online and paid for it online. I'm sick, so my husband ran in to get it. I ordered a banana split and a freeze. He went in and they said they said they were out of the flavor I ordered the freeze in and ask if we wanted something else. I told my husband to have them make it in lemon sorbet, he comes out again because they were out of that too. I pick another flavor and they said they were out of that so my husband tells them just make something they aren't out of because by now he had run back to the car 4 times. Mind you, online it does not say they are out of any of the flavors. Then they charge my husband who tells them it was an online order and already paid for. They say it wasn't. My husband is beyond irritated at this point and pays for it. He finally comes out with a now completely melted banana split and a nasty drink that was so disgusting I had to throw it out. I give him my phone showing we already paid for the order and he goes back in so they can refund our money they incorrectly charged us. They tell to come back tomorrow because they aren't allowed to correct their own mistakes and issue refunds that they owe customers. I then phone the store. The young lady says she realizes they should not have charged us and that we already paid online but that the owner won't let them correct it and we will have to come in when the owner returns from vacation. $40 later, due to be charged twice, I have not had a bite of ice cream that was meant to soothe my sore throat because after all their nonsense it was melted to soup and warm. Now we are expected to pay for items that were inedible not once, but twice, waste our time and gas to come back another day to have the owner fix the error of their employees. Take the extra time and drive to another location or a different ice cream shop. This place is absolutely ridiculous and appalling! I wonder how much money they rip people off for doing this. They just ran across the person who will take the time to report them and take them to court just on principle. read more

It has happened multiple times when ordering through DoorDash. The store does not fill the order as ordered. I get only one flavor of ice cream that I order. The order is correct but the order was filled wrong. How many are you going to do this? read more

I have been ordering ice cream from this shop on doordash. Every single time they get the order wrong. They leave out an ice cream flavor or a topping. It's actually insane. I would say with tonight's order fiasco it has been wrong at least 12 times. I will not order from here anymore. I would put zero stars if I could! read more

baskin robbins is baskin robbins but there is an employee at this location that is so rude, she clearly does not want to be there and she makes me feel bad for ordering. like i ruined her day for coming in. so while yes the ice cream is good, it's also overpriced and the winco in the same parking lot has more options + self checkout read more

Can't go wrong with 32 flavors! Bunch of cool kiddos holding down the spot keep up the good work guys

Was going to give a 1 star but decided to give 2 only because the staff is very nice and friendly. Let me start off by saying this isn't my first time ordering a cake from this location. The first time I ordered a cake it came to me exactly how it's shown on their website/catalog. Perfect and zero complaints ! Well this time around I decided to order a personal size cake for my fiancé for Valentine's Day. This cake has severely disappointed me. This cake is also in their catalog and I didn't request any special changes or modifications. Just I wanted it exactly like the pic. Now I know there always will be some small differences but this doesn't even cut close to the image. Below are the expectations vs the sad sad reality I was given. It literally looks like I ordered this thing off wish. I was embarrassed to even show my fiancé. 1. It's not even square. It's a weird shape. Like a pyramid with the tip chopped off. My Dad said it looked like a loaf of bread. 2. The hearts look clearly rushed, misplaced, and just chaotic. 3. The "be mine " on the top heart is hardly legible. 4. Genuinely sloppy work overall. I would like you to also keep in mind I placed and payed for this order a month in advance. So it's not like I gave them a last minute order. I think I'll stick to just ice cream from them from now on. No more cakes. Boo. read more

Baskin-Robbins - be Mine Mini Valentine Cake - Ice Cream & Frozen Yogurt Near Me - Antelope, California

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HALF EATEN?! This keeps happening with this location, so review time with photos! I will not be ordering form them through Door-dash anymore. Can't justify continuing to spend $30 (after delivery fees and what not) on just TWO items that arrive looking like it's already been half eaten. read more

Baskin-Robbins - oreo layered sundae - Ice Cream & Frozen Yogurt Near Me - Antelope, California

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I love the drive through, makes it so easy to buy. We usually but prepackaged ice cream which is at a great price.

Buyer Beware... I went to the Baskin Robbins located at 4241 Elverta Rd #Suite 10, Antelope on February 22, 2023 to purchase 3 Pre- Packed Quarts Ice Cream. The last time that I went to this location it was cheaper to purchase 3 Quarts tor around $19.00 However, I wasn't aware that the price had increased until the girl said my total was $25.38 and I inserted my Card. Then as I engaged with the Cashier regarding the price, she was clueless. So I said that I wanted to take one Quart off and she said that I would have to wait for the Manager that was by the Sandwiches. She finally comes over and I explain the situation, requested a Refund for one Quart. I was told that they don't do Refunds. Only their manager could issue a Refund and she would be in the following day and I could either call her or come back tomorrow morning. When I spoke to the Manager named Mary she stated that the girls are not allowed to issue Refunds because they have had a lot of Scams. She also stated that they could have mailed me a check and a couple other things. Nevertheless, I wasn't offered any other way to resolve this issue and I never left the Store during that time. So Mary went on to say that I could bring the ice cream back and get a Refund and I said why you can't Resale it and there was silence. These Quarts are not sealed and she said there wasn't anything she could do because I received the product. I don't go out often and it would have been difficult for to go back to her store. So I told her that she got my $25.38 this time, but I will Not purchase anything from her Store again. She needs to post a sign "All Sales are Final". read more

I came In tonight night with my boyfriend an hour and a half before closing and the girl that " helped " us was extremely rude. Her name was Ava. She obviously hates her job and should not work in customer service. read more

Ordered 2 snickers sundae and had it delivered. They did not build it as specified in the order. No Carmel, chocolate or whip cream. Disappointed. Pictures show what I got compared to what I asked for. read more

Baskin-Robbins - Made With Snickers - Ice Cream & Frozen Yogurt Near Me - Antelope, California

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Service was great, no line, for the most part it's clean which is appreciated. They have a lot of flavors to choose from and there delicious. I usually go to cold stone but if I come to bask in Robbins I get the snickers, well proportioned with the nuts and caramel but it's close to home and it's a baskin Robbins Togo's mix so I would recommend come to this location but I have noticed this location dosent have the flavors like the Elkhorn blvd location read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Antelope, California

My daughter and I decided to use Door Dash on New Years Eve and I have to say I was quite disappointed with the quality and service there. When my order arrived they were both almost half way melted. Also, the single scoop sundae had no chocolate sauce that I ordered but Carmel instead and there was no cherry. My daughters milkshake was good but half way to just being milky snickers ice cream. I know there's allowance considering I'm using a delivery service, but wow I would've expected a bit better service/product. Oh well. read more

My daughter and I went in for an ice cream cake for her 16th birthday. We were looking at the cake book for only about a minute and without us asking for help Kailea came from behind the counter and helped us. She was so sweet and very helpful. When we picked up our cake a few days later and it was perfect! Looked awesome and was delicious. A big thank you to Kailea for your great customer service. read more

Baskin-Robbins - Cake - Ice Cream & Frozen Yogurt Near Me - Antelope, California

Some of their employees are a little off lol but totally love them and their attitude only had one issue ever and was fixed quick and in a hurry their amazing read more

Amazing customer service from LEs and his crew. Les went above and beyond to make sure I was happy with my order.

Everytime I go to this location I leave disappointed. I've ordered cakes that were a disappointment. Sundae's that are pathetically disappointing to scoops that look like a small child tried to scoop them. Just over all not a good location. read more

Kinda packed inside, but the service was fast. Nice environment pretty clean inside. Strawberry banana smoothie was pretty good I was surprised. I suggest that. If your going with your kids my daughter said the trick or treat is a thumbs up... read more

I love this location as I enjoy both togos and baskin robbins! It's a match made in heaven! (but I do have a soft spot for ice cream) Yummy! I love how clean it is in here and the staff is always patient and nice. There are a lot of kids usually but they're enjoying the same thing as all of us, ice cream! It's not really my favorite ice cream place and for the price as well, but on those cravings for ice cream, I'll settle as it does taste yummy and they always have everything in stock. read more

Took a late night stop last night by my local baskin-robbins in search of my fix for Strawberry Cheesecake. Server informs me theres a shortage of BR Strawberry Cheesecake ice cream & they dont have it at the moment, didnt go into specifics why, so i settled for Oreo Cookies and Cream. 2 scoops cost $4.49, so I grabbed my Ma and I both 2 scoops each. She prefers waffle cones, I asked for a cup. The server charges me $4.49 each, but my mom gets an AVALANCHE of ice cream compared to my 2 scoops in the cup. I felt bamboozled, I wanted that much ice cream as well :( Baskin Robbins turned me off, as quantity means alot when it comes to spending my $$$. Not my fave place, I personally prefer Leatherbys. I'll make the extra drive to fulfill my needs next time! Right next door to Subway and Sally Beauty Supply. read more

Great ice cream!!! The lines are consistently long but the service is good and ice cream is great.

I never in my million years leave bad reviews ! But this time it wasn't the first time an employee has treated us disrespectfuly ! Came in to get some ice cream and as we are ordering the girl seemed to have A bad attitude and seemed to be bothered by our order as she gives me my order I asked to get extra carmal that I already was guna pay for .. she gave me a miserable amount of carmal I told her if I can get some more and she said that's all I paid for ... I said okay I'll pay for some more when she comes back with it she throw it at me ... don't waist your time go to the baskin Robbins down the road instead ! read more

At the last minute my little girl wanted a unicorn cake for her birthday. Had no idea who could make one and have it ready the next day Baskin Robbins did a great job. My babygirl was delightfully surprised. I was able to pull off a unicorn birthday party like it was planned ahead. Big Thank you to the crewat Baskin Robbins. read more

Ice cream time , my favorite is chocolate !!! Good service and good choices ,also like their ice cream cakes . Defiantly recommend it !!! read more

Baskin-Robbins - the outside of a restaurant - Ice Cream & Frozen Yogurt Near Me - Antelope, California

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I walked in and turned right back around amd walked out. The staff did not have masks on, I was the only customer with a mask on. At the very least the staff should have had masks on. I will not be taking chances with my family's life. read more

Tawni has provided me and my family with the best service! I know ice cream parlors genetically come with cheers and smiles but she goes above and beyond that experience and is the cherry on top! Thank you Tawni for the best cakes, and ice cream experience! read more

The customer service at this location has always been kind of spotty, and my latest trip was no exception. The area where they prep the milkshakes was dirty and I had to wait a long time for someone to come help me. read more

peanut butter and chocolate ice cream. Definitely one of my favorite flavored ice cream here. Many varieties of ice cream flavors to choose from. Pick your flavor and have a great summer. read more

Ordered a cake here for our sons party. The cake you had online was yellow and my 6 year old said he won't eat it, it's too girly. So I called and staff was so sweet, stated I can pick any color. We chose green. I called again the morning of picking up, and double checked that it will be green - the lady that answered the phone states it's ready and that it looks good and even suggested that we add another color to letters "Happy Birthday" - so we did. When we picked it up - cake was perfect. Just beautiful. And yummy . Thank you !!!!! Service on Saturday 6/4& Sunday 6/5 was astonishing. read more

I will never order a cake from this place again, they messed up on my cake and did not refund the money

The girl got my ordered totally wrong because she was to busy flirting with the togos guys and then was rude to me as if I was the one that made the order wrong lol ahhhh young people GET A CLUE! read more