VIRGINIA AND HEATHER ARE AWFUL, RUDE PEOPLE. DO NOT GIVE THEM YOUR MONEY.
The worst customer service I have EVER encountered - Just AWFUL! The most unprofessional two people I've ever had to deal with. Both the hairstylist (Virginia) and the manager (Heather) were more inclined to insult me and berate me than to own up to their mistake and make things right.
I went to *Virginia* to get some color done. Aside from the fact that I am unhappy with the dye-job, while sitting in her chair for 5 hours, she draped my clothing incorrectly and allowed dark hair dye to drip down my back and soak the top of the black cardigan sweater I was wearing. I mentioned to her that my sweater felt very wet as I was leaving, she attempted to blow dry my sweater, but after being in the salon from 9am - 2pm I was hungry and ready to leave. After I got home, I put that sweater into my laundry basket and there it sat for 3 days. When I finally did that load of laundry containing my sweater, it dyed everything that was white a pinky-brown color. It was at that point that I realized my sweater had been wet from hair dye. My sweater was black, so it now has light pink stains all over it. And the J-Crew white shirt I was wearing underneath that sweater had brown stains around the collar.
I called the salon and talked to the front desk girl about what had happened. She said she would talk to Virginia and the manager and someone would get back to me. A couple hours later the same front desk girl calls me back and informs me that after talking to Virginia and the manager, there is nothing they can do for me. Apparently, Virginia claimed she would have realized that there was hair dye on my sweater and the manager and Virginia both feel there is nothing they can do for me.
Unsatisfied with this, I took in the clothes that I had worn the day I got my hair dyed with the stains and a white shirt from my laundry disaster to show them that, in fact, there was dye on my clothes. I dislike having to be confrontational, but, I felt that if I showed them what had happened to my clothes they would see reason and compensate me accordingly. My fiance went with me as moral support because, like I mentioned, I do not like being confrontational. I spoke with Heather, the manager, showed her my clothing and told her my story. Well, all she had to say was "the stylists are independent" and that there was "nothing she could do for me". So, I asked to speak to Virginia. Well, she was with a client and she would have to call me later. Still pretty unsatisfied with this, I left.
When Virginia called me back she accused me of using profanity, disrespecting her manager and causing a scene in her place of business. She also told me that Heather had told her that my sweater "looked like it was from Target" so the best she could do for me is leave $20 at the front desk (see photo). I am truly offended by this comment as well as the accusation that I was disrespectful and cursing at the manager. I am a college student, so having to replace a cardigan and a brand new t-shirt after spending $250 on my hair cuts pretty deep into my wallet.
I expected a lot more professionalism from people working at a "5 star" salon. Instead, they acted like catty high school girls and made me feel like crap.
DO NOT GIVE YOUR MONEY TO VIRGINIA OR HEATHER. THEY REALLY ARE JUST MEAN WOMEN. read more