My wife and I purchased our home in June in a flood zone. There was hydrostatic pressure causing foundation wall bowing. There was a sump pit and some sort of drainage system, but that thing cycled constantly day and night. The deluge of rain last month caused water to start coming up through the basement floor flooding the finished basement. The existing drain system failed. I immediately began researching reputable waterproofing companies to come out, diagnose the problem and provide a cure. The very next day I heard back from Basement Gurus. I was informed that with the influx of calls due to the local area flooding the owner of the company himself would come out that weekend to assess the issue. Dan arrived on time and got right to work inspecting the problem in the basement. He brought my wife and I upstairs and took time to explain the problem and a proposed solution. It was self-evident that the product he would be installing was quality, that they really were going to literally get to the root of the problem by digging down the foundations footer. The scope of the work described was clear: they weren't afraid to work hard and they weren't cutting any corners. He wrote up a quote within our price range and what my research indicated was more than reasonable. He felt so confident in his proposed solution and teams ability to solve the problem that he offered a lifetime transferable guarantee we would never have this problem again which was included on the contract. We felt so comfortable with the proposal that we locked in on the spot. His team arranged to come out as soon as possible and they arrived about 8 am the day of the project with about 15 guys. Wow! This guy means business. For us, this meant a great likelihood that the extensive project wouldn't drag on (unlike this review). They worked all day and were done and cleaned up by about 5. Since the job was finished the sump went from cycling every 57 seconds day and night, to cycling just once a day, 10 days later. I can finally sleep at night without hearing the water hammer from the sump pump constantly. With how often the sump was cycling I couldn't even find enough time to swap out the check valve for a quiet one. I am planning on fixing that this weekend! So far we are more than impressed. I feel confident that this problem is solved for good, and if anything goes wrong I trust that Dan and his team will make it right. This guy oozes passion for what he does and it is very clear he actually cares about the people he is serving. He is clearly knowledgeable, his team is equally extraordinary. If you have any waterproofing needs, do yourself a favor and let this guy come out to propose a solution for you. If our experience is any indication I feel confident to say that you won't regret it. If you are asking why you should trust a stranger know that I received nothing in exchange for writing this review. I am just a grateful home owner who understands how stressful a water emergency in the basement can be. If I can help one person find the same relief that we have experienced than it was well worth the hour it took for me to write this. Thanks Dan et al! read more

I have to share my feedback about this company. I was nervous upfront about using a new company since I had my basement waterproofed 20 years ago. We extended our garage edition over about 10 feet and ripped up the entire exterior drainage system we had previously installed And we immediately started getting water and every time it rained hard in our crawlspace in our basement. Josh Reich came out to look at the job and was extremely professional but more importantly knowledgeable, very experienced and explained everything to me in great detail all the options, and exactly how the work would be done. I was very impressed with his attention to details and non pressuring to close a sale! He left the estimate and that was that. After a prior company I used years ago that I liked began pressing me a little to get on the schedule and actually charging more money and didn't go into the details Josh did, I decided to move forward with Basement Guru's and trust my gut! So glad I did! This team Erik and Armond and their crew were so professional and friendly and informative the entire 2 days there were at our house. The job literally was a 10 at every aspect, quality of work, cleanliness, and attention to details. Every room they worked in was fully taped up in order to not spread dust. They put tarps down to protect our floors They cleaned up every spec of dirt inside and outside. I mean it, this review is well deserved I will add pictures later. They waterprooofed our nasty crawlspace where the water is coming in and cleaned out every spec of dirty old wet insulation old stone annd rocks and made it look brand new! They also found some mold behind a cedar closet and simply sprayed and treated it and even were kind enough to take off the back plasterboard board and get rid of it for me. They didn't ask for more money or say that's not our job to treat, it was just done with kindness. The entire outside grass and dirt was all put back perfectly. They added water proof type board all along the side of the foundation around the house and sealed it well before putting the dirt back in the trench. Don't even think about going with a cheaper estimate. You'll be sorry if you don't use this company! Trust me. Sorry the long rant but this crew (especially in today's world) really does an amazing job above and beyond and deserved to be recognized!! 5 Star all the way!!!! I will upload the finished photos later today. read more

Dan and everyone at the office are very professional and punctual. Lorenzo and the men that did the work are good at what they do. These guys are the professionals. I have to be honest, I initially called to have a quote for re-pointing the foundation on the inside. That's a term for replacing the mortar between the stones in a stone foundation. There were areas with quite a lot of missing mortar, and I was concerned about that. But as I researched this, it seems this is something that has to be done on a regular basis to look good. None of the stones appeared to be falling out. What I ended up getting was more worth it than I could have imagined. The vapor barrier wall keeps water at bay while also seemingly providing additional stability to the existing walls, and it looks amazing! The outside work was where BG went above and beyond. I needed demolition of an old underground wall beside the foundation which seems to be an attempt at waterproofing from decades ago. Also a storage area that was attached to the house had to go; it had much concrete under it that had to be Jack-hammered away. I had installed a piping system to take rainwater away from the house which caught all the rain spouts and the sump pump and took it to the front of the street. The problem with it was that it was running along the middle of the wall because the old storage area prevented me from putting it all under ground at the time. This was removed and replaced under ground at no cost to me. Also at no cost to me was the replacement of the outside sill plate, and a lot of additional stucco siding, all of which was rotted to the core. My house would have been in bad shape if I had waited much longer to do all of this. And of course, the waterproofing process that was installed including the tar, membrane and outer layer of insulation gives me much peace of mind that my sill plate, studs, and siding are all good for decades to come. Basements are nothing to play around with, so hire BG and save yourself money, while adding value to your home. read more

For anyone looking to get waterproofing done in their home: I moved into my house about two years ago and would get floods in my basement during every storm. I tried to fix it myself environmentally, but failed in my attempts. I then decided to finally fix the problem and get my basement waterproofed. Being relatively new to Delaware, I put in a request to get free estimates. I had a few companies come out to look at it and narrowed my choices down. I was down to Basement Waterproofing Specialists (BWS) and Basement Gurus. The difference was the representative from Basement Gurus had a more natural approach and took the time to ask numerous questions, as the other representatives asked little to no questions. The Basement Gurus representative suggested to fix internally AND externally, plus they even added a lateral system in my basement. No other company felt to even thought of a lateral systems or external drainage, or to even ask about it. I could not speak more highly of the representative and his team at Basement Gurus, they took the time to explain every step and the process before and during the installation to keep me involved with what was going on. The crew was extremely polite and respectful of my house, they were very efficient and they "did not play games" for lack of a better word. lol The very next day we had heavy rains, which I was excited to test out my waterproofing system! During and after it rained there was not even a single drop of water in my basement or laundry room. The representative even had his team remove and replace all of the studs that had become moldy and also put in new mold resistant drywall. Basement Gurus treated us as if we were family and for anyone looking to get waterproofing done in their house, call Basement Gurus, they truly stand themselves apart from the competition! read more

As a homeowner, realizing you need basement waterproofing, mold remediation, potential foundation repairs, an additional subpump AND a method to block moisture can be incredibly overwhelming, specifically finding a qualified trustworthy waterproofing and remediation company near me, thankfully I was connected with Basement Gurus. Living in the Philadelphia, New Jersey and Delaware area there were countless companies available, though shortly after putting in a request, the installation manager promptly contacted me and continued to make herself very accessible throughout the entire project. Her effective communication and patience guided me through the entire installation process and follow up. When faced with a wet basement, it is essential to choose a company which is knowledgeable, skilled and thorough, Basement Gurus exemplified all of these qualities. There crew arrived on time each day and tirelessly worked until EVERYTHING was done to their quality standard, this hard work while putting in the time and effort is rarely found these days, I am glad Basement Gurus hires waterproofing specialist and contractors who clearly take great pride in a well done job. All they were respectful to me and my family, were meticulous through out and incredibly open to answers any questions I had. The boss took time to meet with me to discuss any and all concerns that I had. This demonstration of professionalism and responsiveness showed that their priority is to provide stellar service to their customers and ensure quality work in order to resolve any issues with moisture, mold, installation of drainage systems and countless other services. Overall, Basement Gurus demonstrated expertise in basement waterproofing;utilizing the best approaches, most up to date systems and equipment , punctuality and overall work quality. read more

Don't not trust them. They send a nice man out to sell you the waterproofing with financing. When you ask for the best water proofing option for your home it is not given. Lets go the beginning their workers broken my oil line yet where not honest to tell me. I smelled gas and when to the basement to fine lots of oil leaking. I had to have an emergency clean up. Boni an higher up at the company kept going back and forth with me. I was told it would be taken care of. It was taken care of but at their leisure. I requested a check for my clean up and oil lost. Again, Boni wants do go back and forth about what was owed. They sent the check finally. Im the mist of everything Boni says something along the lines of " Oh the line was broke bc it was hidden". Now, water has come into my basement about 2 ft or more. I have been trying for a solution with them for about 2 months. Boni only emails. I have asked for a call back from the owner yet none. I keep getting the run around. Now, oil from the line is leaking at both connections. This company is crooked. They try to sell you with a supposed lifetime guarantee that they do not honor, really. The cost was about 7500.00. Run, turn a blind eye to them. I know they have done this to others. Why? An honest company would have resolved all issues by now not make excuses. Per Boni, "We are busy as you can understand." Off course she says that after she took my money. read more

One of the best experiences I have had as a homeowner, hands down. In February 2020, we had a flood in our basement due to a clog in the sewage pipe. At the time, we did not realize that this had caused mold to spore. Our home started to have a strange smell and soon we made a realization that we had to do something about it. We remembered that we had previously been given a quote for waterproofing and mold remediation by the Basement Gurus (following excellent work we had done by Roof Gurus). They did not pressure us to do anything or try to up-sell. There was no icky/slimy sales rep feeling. Just natural, human connection with the customer's best interest in mind. These guys came in and gave us service at a fraction of the cost and ten times the friendliness of the larger competitors - no price gouging. Whenever I think of a home project, I will think of the Gurus (Roof Gurus, Basement Gurus etc.). They have always been willing to come give estimates or simply investigate an issue - even when it has turned out to be not 100% related their service area. I come from a 10 year background of customer service so trust me when I say these guys are the real deal. Quality work, quality products & excellent customer service that I will never forget. read more

Starting from the beginning to the end result John and his team from Basement Gurus were amazing. I first met with John to go over my basement and all my water issues in my basement which mind you is built in 1965. He looked over everything and explained what he saw and explained the system that would resolve my issues. He went over all about his products and services and was very good to answer any questions I had which I typically have allot of questions since I like to fully understand everything for my own knowledge. He gave me a price which took me alittle bit of time to think about and decide on. I am definitely not made of money but understood the investment and peace of mind made it worth it. I trusted in him and his crew to deliver and let me tell you THEY HIT IT OUT OF THE PARK! They showed up when promised. Started working right away and didn't stop until nearly 7pm until everything was done and I was super happy. If you are in the fence about John and his crew. Don't be! They do what they say they will do and I have no doubt that if anything goes wrong John is going to be one call away. Thanks so so much guys. I will recommend you to everyone! read more

We purchased our home in June 2021, and noticed a damp smell whenever it rained. Upon further inspection of our crawl space, we noticed a lot of damp spots and the sump pump was not effective. I had several companies quote me but I wasn't sure what the right answer was. I was waiting on my Basement Guru free estimate when Dan Kelly, the owner of Basement Gurus, called me himself before they came out. He asked me what was going on, asked me to send him pictures, diagnosed what was going on over the phone basically. Then Michael came out to just confirm the diagnosis, which was less labor intensive than what others had told me. The crew was out within a week. They installed our new sump pump and partial French drain along the outside wall. It is like a new house and basement here. They work crew was extremely professional. Their rate was reasonable. I highly recommend. read more

I discovered that the underground pipe from my rainspouts was clogged. We tried to unclog it ourselves, but we could not. I was going to try to dig it out, but I thought otherwise. I called several contractors, but they were not within my budget. I found Basement Gurus and they came out and gave me an estimate on the same day. We set up a day to have the project completed. It turns out, they called me a few days later and could come out and do the project right away. His guys arrived and had the pipe replaced as well as another on the other side of our front yard. You could barely see where they had dug the trenches. I have not had any problems with either of the drains since they were installed last fall. I will use their services again with this type of project. Thank you, Basement Gurus! read more

This review is way overdue, but better late than never! Basement Gurus did an outstanding job installing a French drain system in our basement in 2021! Our basement had water coming in for years through the floor and walls. It was just a damp unusable space. For 3 years now, we have enjoyed a perfectly dry basement. We never dreamed we could actually use our basement for living space, but we have partially finished it to include a playroom for our grandchildren, an artisan room for my husband's food hobbies, and a crafting space for me. I even enjoy doing the laundry now that it's so dry down there! Dan and the crew were very professional and are experts in their field! In addition, their price was fair and very reasonable. read more

When we needed our basement waterproofed in the fall we reached out to several places and they were all scheduled out too long for just estimates. Basement Guru's was able to come out the same day for the estimate and was even able to start work a week later. The job only took two days due to the thoroughness, diligent and meticulous work that was done by Basement Guru's we were even able to recommend them to our neighbors down the street. They had the same exact experience when it came to the estimate and work starting and being completed. I would recommend them to ANYONE!!!! read more

When we moved into our new home this year, we did not know that there was an issue with the waterproofing in the basement. Hurricane Ida brought substantial rainfall to the area and unwanted water into our basement. We called Basement Gurus, and they promptly came out to provide a quote. The quote was incredibly fair. The team waterproofed our entire basement (all four walls and crawlspace) in rapid time. They were professional and courteous. I would recommend them to anybody in the area looking for great service! We will be using their services again in the future! read more

Basement Gurus did a good job for us! They came out initially to install a French drain and Sump pump. About a year later they came back to work on the same area that was not completley fixed after the first pass. They were very responsive and willing to come back out and come up with another solution to waterproofing a problem wall in our basement, at no charge to us. Was very impressed by their doing the right thing and coming back to take care of us the customer. I would absolutley reccommend Basement Gurus for any basement waterproofing work you might have ! read more

I recently hired Basement Gurus to assess a complex basement issue, and I couldn't be more impressed. They are truly the top dogs in this industry. Their level of professionalism was evident from the start--they are methodical, transparent, and operate with an integrity that is rare to find. I felt completely confident in their expertise throughout the entire process. If you need someone who knows their craft inside and out and can be trusted to give you an honest, high-quality assessment, this is the team to call. read more

I purchased a house that had shoddy waterproofing in place. When I discovered a lot of water in my basement I called Basement Gurus. They quoted a fair price, came out and completed the job in one day and cleaned up after themselves. There have been several heavy rains since then and my basement has remained completely dry. They did an excellent job, and I highly recommend them. Don't go for the cheapest guys like the former homeowner did. Go for the best and get it done right. Basement Gurus are the best! read more

After every heavy rainstorm, we had water seeping into one half of our basement and draining into our sump pump pit. We obtained competitive bids from three companies, and we selected Basement Gurus which was mid-priced but offered the best solution. They were efficient and completed the job in one day even though we had to schedule a plumber to move our water softener before they could start. We have had a dry basement ever since. We highly recommend them to anyone who has similar wet basement problems. read more

I had two basement waterproofing companies come out to look at my situation. No contest! Basement Gurus is the way to go. John is so knowledgeable about everything I needed to know. Then, the team that came to do the work was phenomenal. Four men took turns carrying buckets of concrete up the stairs, and out the door, for 9 hours. The finished product was exactly what I wanted and needed. And then, the true miracle was that there was hardly one spec of dust left behind in my home. read more

Basement Gurus was very good experience for an extremely bad problem. Basement Gurus came out and gave us good price and an approximate start date. When they showed up, the crew was reasy to get started right away. The project would have been finished in 3 days appect they broke a toliet flange. They did have the flage repaired properly by a licensed plumber. They then came back and finished the work. Would definitely commend this company. They gave a $1000 discount if paid cash. read more