Well...the pro-owner agendas continue…read more.. 08/21/13-Wednesday, owner called & spoke to us advising Rick from Midwest would be out on Friday between 9 & 11 to put baits back in furnace area & drop. It's FRIDAY & where is Midwest??? Male owner has been out on property since approx. 8:40 a.m. No sign of Rick from Midwest!!! 11:45 a.m. we made attempts to now contact female owner at both numbers to no avail...just answering machine, so Midwest was contacted, 630-968-0200. 11:55 a.m. Rick returned call claiming he left messages at the house to which we stated not at this rental house as no calls have come in prior. He left two for owner apparently at both numbers for owner. Owner did not return calls to him as the claim now is that owner wanted to be notified before they came out (keep in mind male owner was on property also relayed to Rick). Rick now states he will be out in 1-1/2 to 2 hours. Shortly after this conversation, Male owner leaves. It is now 1:49 p.m., do you know where Midwest is? Rick was again called & now he stated he had two to three jobs that came in & it would be later. Do they treat all people like this or is it just the ones requiring working with owners that have specific medical conditions? Rick was now advised he would have to reschedule! Keep in mind approx. 12:25 p.m., Debra/Midwest called stating she also left messages for owner with no returned call, only having the two numbers we have, not having another number for male owner & that owners wanted a call before Midwest came out (this has never appeared to be the issue before). She also said that we should just forget it & wait til move out-Now it appears to us owners & Midwest have been conversing as tenant has not said this. She was advised that Rick said he would be out. Ultimatums have been given to us from owners in the form of, 1. go to extended stay for 3-4 days (this does not help if chemicals still linger or if apparatus is not contained & allows blowing of dusts/particulates), 2. Sign waiver holding owners/midwest/phil's company not liable should anything happen, 3. Wait until end of lease. It appears when you have allergies & chemical sensitivities...you're not wanted & very little accommodation occurs in the form of a more contained apparatus to prevent blow around of dust & other particulates, more filtration to contain particulates/chemicals, less toxic/irritant fumes, less allergic products which would require discussion with tenant who has allergies!

I called Midwest because I realized that I had bedbugs on a Sunday and I had to start a new job the…read morenext day and I wanted to get a good night's sleep. The first lie told to me was Debbie telling me that I would not get bit again once the specialist came out. I was also told that there was a four month guarantee for the services. Well, does that mean four months after being bug free? If that is the case, they would have to keep coming out indefinitely, as their product and service does not work and never eradicated the bedbug problems. I have a tiny (less than 300 square feet) apartment and the charged me $600. I paid with a credit card on a Sunday, and I believe that the exterminator was instructed to use a heavily diluted chemical or maybe just water for my unit, at least until the next day when they could be assured that the credit card would go through. The technician that came to my home was rude, indifferent and unprofessional to the point of belligerence. I attempted to ask general and specific questions about bedbugs and the treatment plan, but was for the most part ignored. The worst part of this story is that I had to call Midwest repeatedly to come back, which they did, but still I kept getting bit. Debbie, the receptionist, insinuated that I was not being truthful when I insisted that I still had the bugs. She instructed me to keep any that I found. I caught a couple live, which I put into a sandwich bag, and a couple dead ones as well were found. There were also two crawling on my living room wall near some pictures. This was after the third visit by Midwest. I was forced to buy protective mattress and pillow covers, as well as a new pillow. I threw out some items as well. My couch will be thrown out once I find someone to help me carry it out. I also purchased three cans of bedbug killing chemicals (so far), very annoying and expensive after paying $600. DO NOT USE THIS COMPANY!!! Call Orkin or other reputable, legitimate company for extermination. BEWARE of any positive reviews on YELP, as they are paid for by the company or completely fabricated. Make sure you look at the reviews that are not recommended.

My condo board has contracted them and they are the worst. We've had roach problems since this…read moreSummer, they have not been able to eliminate the problem. They were scheduled to be here at 10:00am to do yet ANOTHER treatment of my unit; no sign of them. This is pretty standard practice for them; they give a window of time and do not adhere to it. Also, if I have another technician show up in a grimy tshirt without contractor booties (I would expect you to wear a shirt with your company logo) I'm going to lose it. The owner needs to train his staff, teach them about how to maintain a professional appearance. Do NOT use this company under any circumstances.

Fast responses as well as quick scheduling! I requested a quote and was serviced within the same…read moreday. Nick was the one who came to exterminate and he was extremely polite and thorough. I spoke with Paul beforehand for scheduling/quotes and he was extremely quick with responses. Best pest control within the Chicagoland area. I put feelers out for 5+ other exterminators but this company had the best reviews and I can see why! I definitely recommend them for pest control needs.

Called on a Saturday afternoon for what I suspected to be a large, dead animal in a bathroom…read moreceiling vent tube. The owner, James Green, was at the house within three hours of my call. He was professional and told me exactly what his plan was. Turned out not to be as bad as I had feared and Mr. Green charged me a very reasonable rate for his services. I would recommend Defender Pest Control to anyone in need of this type of service!

I am very pleased with the service. Our technician Anthony was very professional and informative…read more We purchased a new property. They came out promptly and got us all squared away before it was ready for viewing. Thank you so very much!

My exterminator was named Sonya. She scheduled my appointment for 10 am. Sonya was on time. She was…read morevery professional she greeted me with good morning. I showed her a picture of the bugs that was in my apartment, which she gave me a little information regarding that type. She made me feel very at ease by spraying where I asked her to spray. I recommend this company.

Bought a whole house inspection and treatment from Groupon. First of all, very accommodating…read moreworking around my schedule. Technician, who is female, was very punctual, which I appreciate. She asked me if I had any specific issues and made some great suggestions to help in the future. Took her time and did a thorough job, pointing out a few spots that could become problems and gave me easy and inexpensive suggestions on how to take care of them, When she saw signs of spiders in the laundry area asked for a broom to brush them down. Never had anyone take time to do something like that before. All in all, I am super pleased with the service given and will definitely use this company again as well as tell others.

Money well spent. Needed emergency services for a relative recently released from the hospital…read more Contacted Economy Pest Control, spoke with their friendly staff. After explaining my urgency I was given assurance of their commitment to both quality and care. My appointment was made for an immediate inspection and estimate. Can't say enough about the friendly competent technician except he came to get the job done. I was assured my loved one would be safe from exposure to heavy fumes and free of the severe roach infestation. My estimate was competitive yet affordable. When everything was over you could immediately see a difference, where did the roaches go? And to my surprise it actually smelled better than it did before the service. My relative slept soundly his first night home from the hospital. Thanks Economy Pest Control for your compassionate, prompt, affordable and most of all effective service. You got the job done and made me feel good about spending my money with you!

Loved this company! Such lovely phone edicate and and catching and relocation professionaly done!…read moreTo top it off they then animal proofed for us....huge bonus, especilly when they work w insurance! Great family owned company!! Andi

MAJOR DISAPPOINTMENT with Animal Encounters. We called this company to help us capture a raccoon…read more This Tom individual set a trap above our garage roof. It was set up very poorly and unprofessional, and we later found out he was in violation with the way the trap was set up. There was nothing to protect our roof shingles from the animal if the animal was ever caught, which in our case, the animal was NEVER caught. He placed a can of cat food inside the trap and then he returned without our knowledge and placed another can of cat food and left the old can of cat food inside the trap that stood inside the trap for over two weeks, so you can only imagine the insect maggots that accumulated. He never returned our phone calls. He took our money and we never heard from the guy. ***** WE DO NOT RECOMMEND THIS COMPANY. ******

Very professional, on time clean, sharp. Explain what was going on in my attic. Gave me tips on how…read moreto keep out squirrels. Follows up with you to make sure your ok. Great company!!