Harry was helpful and informative. We purchased the logs and crate for our gas fireplace-…read moreeverything was delivered and installed the same day. Installation by Armik was efficient and clean. Highly recommend.

If you need guidance through the process of selecting a fireplace for a new build or a post-fire…read morerebuild (like me), DO NOT GO HERE! Such a huge waste of time and I came with my plan set!!! Terrible. Go elsewhere. Anywhere else.

Nice people and efficient. Jason is a pro. He worked…read morediligently on our project. Our fireplace is now back up and functioning well.

I had Pacific Fireside do work for me at the end of last year, and overall, I'm really happy with…read morehow everything turned out. We had a strong soot smell coming from our fireplace, likely from years of wood burning by the previous owners. Eli initially recommended a full cleaning along with gas logs and a top-sealing damper. When that didn't fully resolve the issue, he came back out to reassess and suggested installing a full gas insert as the next step. What I really appreciated was that Eli credited us for the previous work (gas logs and damper) and helped us choose an insert that made sense. The only hiccup we experienced was with the third-party vendor supplying the insert, since we initially had to pay them directly and ran into some issues. However, Eli stepped in, handled the situation, and arranged to pay the vendor himself, allowing us to reimburse him instead--which made things much smoother. Throughout both the initial service and the final installation, his crew was prompt, courteous, and efficient.

I wanted to share a positive experience we had with Fireplace Freddie. They reviewed an assessment…read morefrom our home inspector and broke it down into clear, tangible pieces of work that actually mattered for us: repairing old masonry, cleaning out the chimney, and fixing internal mechanisms so the fireplace could be safely usable again. They were respectful of our time, highly communicative, and flexible to our needs throughout the process. The crew worked quickly and efficiently, and they were friendly, professional, and easy to talk to. They took the time to explain what they were doing and why, which made the entire process easy to understand and reassuring. Pricing felt fair for both the scope and the custom nature of the work. We'd absolutely work with Fireplace Freddie again and would recommend them without hesitation.

Having a very positive experience. It's not handyman cheap, but they are pros. Sincere and…read moreresponsible and courteous and seem to really care about the details. They worked with my schedule and have been very quiet for construction work.

During the remodel of our apartments we decided to give our gas fireplace a more modern look. Ruben…read morefirst came to take measurements and later installed the new setup including glass rocks and glass doors. He worked diligently, cleanly, was very professional, and friendly. This was a great improvement and, although not cheap, it was well worth the investment.

To the owner of Floyd S Lee Fireplace: We ordered a new…read morefire place door with Tom from Floyd S Lee Fireplace shop on 6/19/2023, totaling nearly $1800. Ruben measured and completed his installation on 7/21/2023, I pointed out to him about the two vertical gaps between the wall and door frame that need to be sealed by caulking. But he said that should be the mason's job not his. However, at my insistence, he put out some materials from his truck and used it to block the two side vertical gaps. The material is stand alone without adhesive. I am not sure this kind of material is fire resistant or not. Tom replied to my question that it is fire resistant but could not provide literature nor UL number of the material. Without the requested information, I cannot rely on his word alone. I worry about fire safety. Sealing the gap would prevent loss of cool air or heat. Thus, I would like Ruben to come back and use fire proofed construction caulking to seal the gaps. I have emailed Tom to elevate question to the owner asking for the owner's contact info. but despite several follow ups with him, I have received no response.

I honestly can't recommend Royal Chimney Sweeps enough…read more We just moved into our new home and wanted the chimney and gas line checked / serviced before using it for the first time. Armond was incredibly knowledgeable, helpful and friendly throughout the process. I'm new to gas fireplaces and it was great to get a walkthrough / safety lesson from a professional. We'll definitely call them again for any future chimney needs.

Prompt, responsive, friendly, and knowledgeable! Called on a Saturday and they came out the next…read moremorning. Job was completed professionally and with good communication throughout. Highly recommended, and would not hesitate to use them again!

I ended up hiring the chimney brothers to take care of my new gas log set install, they were on…read moretime. Did a great job and left my home cleaner than before!! I had a bad experience with a different chimney company at my mother in laws home, so I was first hesitant about having this service done. But Joseph arrived and I just knew I made the right choice, he was so patient explained the whole process and I felt very sure and had ease of mind with him. He came back a week later with the logs and finished the install very quickly. I hope this review reaches all of you guys! I'm so happy with my new gas log set and can't wait for a chilly evening to enjoy it! Don't forget to ask for Joseph! He's the best! Great value! Great service!

Great experience, fast service, very professional and well done, will definitely hire again.read more

This company and their service is permanently saved as my go-to provider for all things electrical…read more(appliances, hvac, or otherwise). They are skilled experts that are honest and efficient - what else could anyone want? They receive my highest praise and I feel confident in recommending them to everyone.

I would give Egor 10 stars if I could...thorough and HONEST -I have a subzero wine fridge that…read morewouldn't cool. I had one person give me a quote for $3500 to fix it. Egor came, looked at it, worked his magic and told me if it didn't cool down to call him in a couple of days. But thankfully, it cooled down and is staying at the correct temperature. Honestly, they're going to be my go to for any high-end appliance!

I stopped by this business to inquire about a fire mantle replacement for my home. I was greeted by…read moreDebbie, who was very knowledgeable about the work done at this facility. After a brief discussion I proceeded to make an appointment, which subsequently lead to an in home visit and measurements taken. To my knowledge, this business offers natural stone (1 year warranty) or cast stone (15 year warranty). I went with the 2nd choice. They been in business for years. After 4 weeks, I received the call that my mantle was ready for final inspection and install. Francisco & Juan Torres came to my house to install the mantle. They arrived on time ready to work. The job required demolition of the old facade and of course, new install. I can not stress enough how pleased I am with the quality of service that both Francisco & Juan delivered! They took the time to do all of the prep work, maintained a clean work area through out the immediate work area, without creating any inconveniences for me. Francisco & Juan completed the job on time while delivering exceptional work!They took the time by paying attention to every detail during the installation and custom fitted pieces to achieve the best result. I was very pleased with the outcome! My mantle looks amazing! Thank you! I highly recommend So Cal Fire Place Mantles for their quality product, and high degree of professionalism and dedication to the work that they do to ensure maximum customer satisfaction. I highly recommend them to anyone. You will not be disappointed. Thank you!

Working with them for fireplace finish and mantel install…read more They have beautiful products and looking forward to a perfect install.

My retaining wall was hit by a car (yet again!) and none other than Marcus and his crew came to the…read morerescue! I'll always keep Marcus in my contacts if I ever need masonry projects again. Timely responses, fair quotes, and quick and quality work that was done. I appreciate you and your team!

I just got both of my chimneys repaired for flashing, new cap and sealing. His team did a great job…read moreand patiently answered all my questions. Great price for such good service, definitely recommend!!

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.