Our running lights went out on our truck. Our usual mechanic couldn't do the repair, because the overhead space in their shop was too low. We called Bartley and they told us to bring our truck in right when they open at 8am, so we did. They told us it should take around 5 hours, and that they would call us. We went in at 4:30pm (they close at 5pm), to see if it was going to be ready at 5pm. It was still exactly where we parked it. They said they hadn't even gotten to it. Since we work and sleep late nights, getting up early is not ideal. They could of told us to bring it in anytime during business hours. Instead of making it seem like they needed it early. Three days later they called us to let us know they were working on it. When done we paid over $700 to get the lights rewired. After 4 months the lights went out again. We went back and told them. Rather than telling us to bring it in so they can fix it at no additional cost, they gave excuses as to what else it could be. Needless to say we won't ever use their services.
I would give them zero stars if possible but, one of their mechanics was honest in telling us that we didn't need a service, that another shop (not our usual mechanic), said we needed to get done right away. We googled it and found out that we didn't need it done, that the problem was very minimal at best, maybe two more years before it would be necessary. So for that, they get a star read more