When I ordered a sofa from QM, Missy Fitzgerald probably thought it was an easy sale! When it…read morearrived with flaws, I started to call her with my concerns. I HATE complaining. I felt awful, but I knew things had slipped by inspectors at the factory. She NEVER made me feel like a jerk or that I was a pain. She stuck by me, and worked hard to make sure I was taken care of. Now I have a new sofa I absolutely love, thanks to Missy! I can tell you from experience, QM stands behind their products. Plus, the installers were great! They arrived on time and when we decided the bedroom rug would look better with the sofa, they insisted on helping me move it!

Quality of product not of designer quality. Something is wrong with one set of draps but I can not…read morediagnosis the issue. I just know the installer is not the problem. He came back to adjust but issue still there

This is a 5 star family run business that out does any larger competitors…read more They are so friendly, honest and paid attention to our need. No other place can compete there prices.

I purchased a set of bunkbeds for my grandchildren from the Comfort Center. When they came the…read morecompany had packed the wrong length of rails for one of the beds. Shawn knew we needed the beds to use in a couple weeks. After trying to get knew rails sent out in time with no luck, Shawn had the set of rails that were to long taken to a local fabrication center and cut down and refinished for us. That's what I call service! Thanks Shawn for going above and beyond! Carol S-Petoskey

Nice furniture store with lots of custom options. Prices for Flexsteel pieces aren't the best in No…read moreMI but the excellent sales staff might make up for it. Lots to see, the store has 3 floors of options.

As an artist and a photographer who loves international films and culture and who has spent the…read morelast 20 years living in either NYC or Southern California, it was a tough transition to move to Northern Michigan (no museums, few galleries with and small downtowns.) As someone who has lived primarily in apartments, when my wife and I recently moved into a house in beautiful Harbor Springs, we had design and remodeling on the brain. (We had been absorbing HGTV and Interior design magazines for over a year before the move.) For full disclosure's sake, my sister is an employee at Reid Furniture but I hadn't really been in the store before returning to Michigan a month ago and her and I never discussed her job much when we talked (we had busy lives and hadn't kept in touch as well as we should have.) At 41, I have never owned nice furniture and when you live in apartments and move a lot, it all becomes kind of disposable (which is ironic because I bet I have spent more on cheap furniture that broke and wore out and that I discarded, than had I just saved for quality stuff.) All I can say is that now that we have settled down in the area, I will never buy cheap stuff again and I will never purchase home decor from anyone but Reid Furniture again. Wow!!!! This store is like a museum. It is endless. When you think you have seen everything, you learn there is a lower level filled with more rooms, beds and more. There is an upper level filled with Coastal themed decor, followed by rooms that made me feel nostalgic for NYC again (the Rat Pack themed room and the King Kong and Audrey Hepburn art are on my list of "wants.") Item after quality item, room after themed room, and couch after bed, after dresser after lamp and art, Reid Furniture is infused with style, culture, and energy. It is ironic that a store I never would have visited in my younger years is one that I can't wait to return to with more money (not that it is expensive at all, as I was quite surprised that so many items were much lower than I anticipated they would be.) I always suspected my sister Amber was a good salesperson but like me, she sells from the heart and ensures that people get quality and a product that actually fits their lifestyle. Observing the other staff members during my visits reminded me of an earlier time when customer service mattered. Every customer is greeted like a friend, and leaves feeling like family. So, I'm the kind of guy that will pick the first thing he sees without a lot of contemplation because material things and shopping don't matter as much to me, and my wife and I needed a couch. We decided on a small one that seemed decent enough but Amber broke down what our needs were for space and comfort and made us consider our growing little one, and found us one that better suited us. Several hours later Reid Furniture delivery staff (the nicest guys I have ever met) delivered the couch and we were watching television like we had owned the most comfortable, beautiful couch for years. My wife and I have a running checklist of items we want to purchase from Reid Furniture and will NEVER shop elsewhere because not only is it a pleasure just to browse the store and to hang out with the warm staff, but it is nice to shop somewhere that recognizes the value of your hard earned dollar in relation to the level of quality and customer service it buys. I love Reid Furniture and I love that it is family owned and that is has been in business since 1927. I also love that it is in beautiful downtown Petoskey and that by spending my money there I am supporting local independent businesses. If you have never been in, go asap and if you have been in but not in awhile, get in there because new items are brought in regularly. Reid Furniture has a hometown flair, wonderful customer service and atmosphere, but boasts an international culture and flavor and a style and aesthetic equal to the best interior designers.

Thank you for a job well done. The crew picked up a vinyl curtain that needed to be repaired, did…read morethe work promptly and returned it to our cottage. The work was well done and we are so pleased. We strongly recommend Dennis and his crew at Traverse Bay Canvas. Marv and Carol K.

after being sent away by other canvas shops Dennis and the crew at Traverse Bay Canvas immediately…read morehelped us with our boat canvas issue. Much to our surprise the repair was completed by the next day at a price nobody could possibly argue with! thanks Dennis and the crew! highly recommend this shop.

Everything From picking out the granite at the warehouse…read morewith Mitch Than the templating with Bill and the installation by Mitch and Jake 1000% gratitude on the job done with such care and professionalism! Appreciated everyone in the process Janice and Jeff Charlevoix

I was looking to update my house with granite countertops, and I can't say enough about the…read moreservice, quality of products and the friendly atmosphere of Capital Granite. It started with a visit to their lovely store in Petoskey, which has a huge selection of tile, granite and marble to choose from, along with well-informed staff who take their time to answer all your questions. Bill and Randy are the co-owners, and are always accessible and easy to talk to. The whole experience has been great, from my multiple visits to the warehouse, (which is like a candy store for kitchen remodelers) to the on the job work of their expert template cutter, and installation. My home is a full log lake house, and each counter had to be custom scribed to the uneven logs in the kitchen and bathrooms. Capital Granite took their time, and made sure that everything was perfect. Understand that my home renovations were interrupted by Covid-19, as were most of the businesses in Michigan. Bill and Randy went the extra mile to ensure I was happy despite the virus disruptions, and I could not recommend the company more. Would give them 10 stars.

What a fun experience! They have almost anything you could wish for in furniture. Great selection…read moreof lamps and chandeliers. And now they have vintage clothing!!

Too many clothesUsed to be a great antique, vintage, second-hand furniture and decorative home…read moreaccessories shop but someone decided selling clothing and handbags was a good idea. Sadly, I will not be shopping there anymore.

Very professional work and strict attention to detail. These guys are the top of the line pros…read more Plan on getting in your order prior to Memorial Day as they get busy in the summer. I've had covers made for my boat and it was all done with quality materials and perfect fit. Can't say enough good things about Bill and his crew at Harbor Awning.

They did a amazing job on the window coverings at my cafe. Very professional and timely from…read morebeginning meeting to install. I love them!

Terrible customer service, they tell us one thing and then do another, spend 10s of thousands of…read moredollars and they wont do a simple return, for less than a thousand and they offered to only give me half of my money back, I would reconsider buying from here, home depot and Lowes have treated me with ten fold more decency, tried to support a local business and i will not be going to them for anymore of my building needs. would have left 0 stars but i have to give atleast 1 star to leave a review

This place is super helpful whether I'm buying a couple screws or doing a major remodel. Every time…read moreI walk in there someone offers to help me. Even one day I walked in right at closing and they jumped right up and got me my preordered stuff without a single complaint. Thank you Bardens for being awesome.