More than a furniture store, Reid Furniture is an Experience, a destination! Customer service is…read moreExceptional! A hidden treasure in down town Petoskey! When walking into Reid Furniture you are greeted by a friendly salesperson that is not going to hound or stalk you while you are looking around. There are three levels of unique furniture and home décor! I have to say that the buyer for the store has a real eye for finding pieces that are truly unique and brings something different to the area that the big box stores are incapable of! A customer will know that making a purchase from here, their neighbor is not going to have the same furniture and décor sitting in their living room! Great Prices, Quality Furniture, Awesome Customer Service and No Gimmicks! I recently was in the market for a new living room set.....I was on was on my way to one of those big "box stores" to make my purchase and was told to just stop in and see what Reid Furniture had. I am so glad I did..... I fell in love with an overstuffed chair and ottoman, however wasn't crazy about the fabric. The salesperson was quick to let me know that I could pick out my own fabric for the chair for the same advertised price (who would have thought.) I ended up not leaving the store and ordering a sofa, 2 chairs, ottomans and two side tables for my living room. Reid Furniture delivered it in a timely manner, had very professional delivery staff who brought everything in the house, set it up and guess what.....No delivery charges! From start to finish, Reid Furniture was Top Notch!

Nice furniture store with lots of custom options. Prices for Flexsteel pieces aren't the best in No…read moreMI but the excellent sales staff might make up for it. Lots to see, the store has 3 floors of options.

Our trip to kauffman's was absolutely wonderful and kathy was nothing short of amazing we bought a…read morelift chair on Saturday and after they delivered it the same day within a hour we got it in our living room and started regretting the purchase its a fantastic chair just so much bigger than normal and didn't match certain things and felt our little dogs would end up getting hurt by jumping up and down they were closed Sunday so I went back Monday to try to return nothing short of amazing had no problem pick another chair they picked up and delivered new chair can't give enough praise to the customer service and will send anyone and everyone to there store made us feel like family if we could give them 100 stars we would thank you for everything and a customer for life

My brother purchased a recliner chair for my elderly father. After one night my father decided he…read morewanted a different chair. Kauffman's exchanged it without incident. After another night my father decided he did not want the chair at all. Kauffman's refunded my father 100%. Both chairs were perfectly good chairs. The return had nothing to do with quality. Did I mention the delivery crew had to take the chairs up and down & up and down 2 long flights of stairs? I cannot say enough about Kauffman's customer service. Thank you for being so understanding and humoring a 98 year old man. They were so very kind. I will always shop at Kauffman's first in the future. They have earned my business for life.

Purchased a mattress today!…read more Although we love the mattress, the biggest reason we purchased it was not the quality of the mattress, but the exceptional customer service we received from the owner. We visited several furniture/mattress stores in the Gaylord and Petoskey area. Great Rooms is by far the best place to go if you want to be treated treated like family and get a fair shake. You won't find that service at Art Van or other big box stores. Probably why they're going out of business now... So don't waste your time going elsewhere, just stop in here!

Wow, wow, WOW! We were looking for a reclining couch and were looking for a specific color. We…read moreknew exactly what we wanted, but needed help finding it. We also had a ton of questions, even up until delivery. Heather took us right to the perfect couch, and texted many follow-ups and calls. The delivery was handled with such care of our home and the installation was fantastic. The owner even reached out to us after hours about a voicemail that we left with detailed answers. From the moment we walked in the door to delivery, we had a wonderful experience!

The Bed Of Roses is amazing. But when they say semi-firm, they mean it. The bed does breathe…read morewell, too. So if you're like me and transitioning from a foam type mattress, you gonna get cold. So what I did was get a topper and under my topper I put a folded blanket in the spot where I sleep. I actually had to do that with the last mattress, and it works really well if you're a cold sleeper. But it's a great bed, would buy again.

Rory and Dar are the best! We purchased a Moon Beam model mattress, but found it too jiggly and…read morewobbly on our old box spring. Rory made us a foundation--at no additional charge--and solved the problem for these old firm-loving fanatics. Great work! Great value! Nice people!

I can't say enough positive things about the bedroom company. My husband and I were in the market…read morefor a new mattress, and shopped around to multiple mattress stores. The owner and staff at the bedroom company were the most knowledgable and helpful people we encountered, and even remembered who we were when we came back several months after our first visit to the store. We had a difficult time deciding on a mattress, and after about two weeks we decided we wanted to go with a softer tempur-pedic model (we got the cloud luxe- it is SO comfortable!). We went back to the store and the owner was happy to help us find another mattress, and even delivered it that night and picked up the old one at no charge. He also gave us a great deal on accessories. We will always choose the bedroom company when purchasing mattresses in the future.

This is a wonderful place to purchase a new bed, or new beds! My husband and I just recently moved…read moreback and head the pleasure of working with Jash to select a new mattress. I am pretty picky about the type of material used when making a mattress and wanted something organic with a low amount of chemicals. The Bedroom company had just what we wanted. The mattress was delivered the same day, with a 30 day guarantee. We decided at the end of the day we needed a firmer mattress, and thankfully Jash and Randy and team allowed us to return the mattress (within the 30 days) and we are so thrilled. Such great people to work with! Highly recommend this location.

THE BEST CUSTOMER SERVICE--you won't get this at a chain or furniture store!…read more We thoroughly looked at the website and watched all videos before going to see Jim for our new mattress. Jim was kind, knowledgeable and very patient as we tried out a whole slew of different models and comfort levels. We narrowed it down to three and Jim asked us many questions about what we felt in order to choose the best one for us. It's time consuming--but if you want the right mattress for you and are committed to spending ore than 19 minutes laying on them before being pressured to buy, then Jim The Mattress Guy's Affordable Mattress is for you. We saved over $2000 by giving our business to Jim. No employees, just Jim. No high lever head or fancy store, just an end store in a tiny strip mall on S. Airport. Make an appointment--you'll be glad you went here, trust us!

I found Jim on the web and saw hundreds of 5 star reviews so I placed a call on a Sunday ... and…read moreJim answered the call. On a Sunday! He took time to explain the options and buying process. We followed up a few weeks later with Kathy in the store. The whole process could not have been smoother. Jim recommended the "Cadillac " model and it is perfect. Our new home needs 3 beds but we just bought one for now but will follow up with 2 more Cadillac's when we move back up north this Spring. Great job Jim and Kathy. We will be calling you soon for 2 more. PS- the delivery team could not have been more pleasant. They did a great job of setting us up. Thanks.

The print here says to mention "service, selection, and value…read more We bought a small refrigerator and the selection and value were both great, so enough said there. What I really want to praise is the service that we received from Adam Merritt in the appliance section. He was friendly, helpful, knowledgeable, and efficient - and was totally focused on helping us make our selection. I want to give Adam an "11" on a scale of "10". We have bought many items at Lowe's over the years, and have always received excellent service, but the service that we received from Adam was EXCEPTIONAL! If we return to buy other appliances, we sincerely hope that we will again be assisted by Adam!

Absolute worst experience ever with any kind of service I have ever had. We were supposed to have…read morecarpet installed and their installers have cancelled or been a no show 5 times. Lowes claims there is nothing they can do, how about get some different installers. Lowes should be embarrassed by the service they provide or should I say lack of service. I will be taking all of my hardware business to a different store.

Very happy with my purchase today! Top load Washer that all the other stores had but ABC's offered…read morethe lowest price. Then, got me a next-day delivery for far less and quicker than the other stores in town. I didn't experience ANYTHING negative about the staff or management! MJ and Michelle are FANTASTIC people who genuinely went above and beyond to make my experience as seamless as possible!! THANK YOU BOTH SO MUCH!!

I went here last week. They have good products at reasonable prices…read more For electronic appliance buyers, you will love this place! Pros: Cheap! Friendly staffs Cons: it's quite small!