I needed 2 trees pruned. Once the workers arrived they did an amazing job!! However, the Sales person, the office manager and the entire process from scheduling to billing were a complete disaster. Job wasn't scheduled, I had to follow up twice - can't get an accurate invoice. Billed for things not done. People were rude, and dismissive. Been with Bartlett for decades. This is the last time. DONE with them. These jobs are thousands of dollars and I don't need to do their job and get talked to like I'm the one making errors. Find another company. read more

The woman at first seem knowledgeable, but then contradicted anything I had heard or researched about my trees and shrubs. She seemed dismissive most of the time She told me she wouldn't let her crew take down the branches because all ash trees were going to die anyway and it would be too dangerous. I entertained some of her suggestions but never got a quote. Another company came and gave me a quote the next day and we've already set up a time to get everything done. I thought I had used Bartlett many years ago, but I was not treated this way. She also said they did not have a bucket truck. What kind of tree service doesn't have a bucket truck? What kind of company tells you there's no way to reach the branches when another company has no problem at all? I see that the lack of getting a quote is standard. Maybe this company can do a decent job, but they'll never get the opportunity in many cases. read more

Their quote was more than 3 times what others quoted. When we approach them on the cost, they were arrogant and dismissive, so we will not be using them, nor will we be recommending this business. My neighbour across the street had service done by them, hence why we called them, but ended up using another company due to the exorbitant cost. I have to say that our tree looks as good as my neighbours. So, I talked to my neighbour, and he is going to switch to the company I use for his other trees. My recommendation is to get multiple quotes and do your due diligence... especially since everything is so expensive these days. And no, we didn't pick the cheapest quote. :) read more

I've been going to Bartlett for decades for my tree and shrub needs. First with Nate and now with Chloe. They're always attentive to what I want and do excellent work. When entire trees are taken down there is no residual mess whatsoever and their work in fertilizing my shrubs is incredible!! They've doubled in size, are full and have incredible blossoms in the spring. I can't recommend them highly enough! read more

I was very pleased with Bartlett Tree Experts. The estimator, Filipe, came out the same day that I called. My tree fell over during our bad storms and smashed into my fence They scheduled the tree removal for 10 days later (I told them it wasn't an emergency) Danny and Jose did a great job. They were professional and efficient. They did a complete cleanup and planted my new tree. Highly recommended read more

Made initial contact, then nothing despite follow-ups by email. Got someone else to do it without the drama.

This is our second time using Bartlette Tree Experts and they once again did an an excellent job. Due to a recent storm we lost two trees. However, how the trees fell presented safety concerns. We called Bartlette, and they arrived timely and the guys new exactly what they were doing. We would highly recommend Bartlette Tree Experts. Lynn W read more

Responded quickly to my message and made it easy to schedule an appointment with an arborist. He was very professional and diagnosed the insect infestation very quickly. Gave great recommendations to fix the problem. Very happy with the service and would use them again! read more

Bartlett has now completed 2 jobs for us and their work is outstanding. Tim prepared the quote and came back to make sure the job was completed according to the agreement. So easy to deal with people you trust. read more

I can only review the level of service surrounding obtaining an estimate and attempting to schedule work to be done. The estimate was easy - I called to schedule and the person had an opening within a few days. I left work early, person had arrived early, I showed him the work and all was fine. After a week and a half, I still did not have an estimate. I called and left a couple of messages, but still no estimate. I even said that I wanted to schedule the work. No reply. Here it is 4 weeks later and I have scheduled another company to do the work. Such a waste of everyone's time. I won't be calling Bartlett again. read more

Bartlett Tree did a great job for me. I had trees down on the house and severely damaged trees as a result of the 1/3/22 snowstorm in DE. The estimator arrived the same day I called and the crew was here the next day. They were very professional and polite. I'm very pleased and highly recommend Bartlett Tree Experts. read more

After dealing with some unsatisfactory jobs by 'another' New Orleans Area tree service, I have used Bartlett Tree Experts now on the last two occasions and I have been 100% satisfied each time. From the initial consultation with the arborist to the execution of the jobs, they have been very professional and courteous. Much more so that their competitor from a previous job. The jobs have been done exactly as described, things were very well cleaned up and there was follow up after the job to ensure that I was satisfied. Highly recommended! read more

This is my second time using Bartlett and I've had very good luck with them. Nate came out and assessed my situation (30 foot tree limb had fallen and taken out s smaller dogwood under it) and had a crew out the next morning. They worked hard and were done and cleaned up after an hour or so. I obtained several quotes and Bartlett offered the best price with the quickest turnaround time. I'm going to use them for my other tree needs from this point on. read more

I reached out to them in February to get an estimate for a tree removal. That happened pretty smoothly. About a month after that, we decided to move forward and have it removed but despite sending an approval for work in early April -- by early August no work had been completed. I would have to email and call multiple times to hear back from them. First it was scheduled for "June" and then that timeline passed without a revised timetable. Eventually we just found someone else. No idea about the quality of their tree work, but their scheduling process is an absolute nightmare. read more

Dan in the office contacted me, was polite and courteous regarding my upcoming Quote- He also ensured me that almost every tree project will be considered- (as I need approx. 5) maples trimmed/halved - nothing of any dire emergency. It is nice to know he takes all work seriously and sounds to me to be capable, understanding and well spoken. I take full blame, for initial confusion and had the wrong Monday appointment marked on my calendar. They seem great so far. They are local to me, and the obvious choice as they do actually contact you back via email and by phone and seem to have a genuine concern for all tree work- Major or minor. So far- so good. read more

easy estimate,!great scheduling, tree work done as stated. they were here in 2007 to remove a hugely huge sugar maple and trim the rest of the trees. this time they took out 3 trees for safety concerns and trimmed the remaining trees throughout the yard. they r super quick. read more

Set up an appointment for an estimate. Received a confirmation for the date. Left work early to meet with the arborist. After no one arrived after 40 minutes, I called. Was told by the administrative assistant that he was stuck in traffic in Boston and would be there in 20 minutes. When he arrived 30 minutes later, he told me that no one had told him that he had an appointment. He then had a look at our jobs and then continued on to mention some problems with trees not on our property. He then digressed about how it could cause him a lawsuit if he doesn't mention the dangers that he sees in trees around and told me how people just think because Bartlett has a big name that they can sue them. He seemed very bitter and it felt very uncomfortable to me. I then asked if he would send a quote along and he told me that the admin office would. I emailed the administrative assistant after he left to confirm that he had arrived and that I would be expecting a quote. I never heard from them again. Waste of my time. Plenty of better folks around. We were tied between Morse and Eddie's Tree Company and went with Eddie because he had a better quote. Eddie was fabulous. read more

I called Bartlett's office and made an appointment for the following day for someone to come out and give me an estimate on pruning six large trees on my property. The person I spoke too seemed a bit out of it on the phone, but some people are just not good on the phone, so I didn't think too much of it. The next day, I stayed home from work to meet the Bartlett Tree expert at our scheduled time which was. 10 o'clock. Well, an hour later, he still had not showed, so I called and left a polite message asking him if I got the day wrong or if there was a problem. He showed up a half an hour later with no explanation of his tardiness. So I showed him the trees and he then proceeded to ramble on and on, telling me anecdotes about other work he has done and what went wrong with it. I was flummoxed. Finally I told him I had to get to work, and he left without giving me an estimate or any specific advice or information about my job. He then left and I never heard from him again. I don't know if his problem is disorganization or a mental illness, but this remains one of the weirdest experiences I've ever had with a contractor. read more

Hello, I am not one to leave a review for companies, but thought one was needed for this company. This company did some tree cleanup/removal for my neighbor in early spring. My husband and I thought they did a really nice job and were extremely professional. They came to our house as they needed to back their truck up in our driveway to get to some of the trees. Since we needed some tree work done, we decided to reach out to this company. Ben Demeo came out to our house and walked around as we showed him what we wanted done with our trees (cleanup and a few trees removed - along with treating some of our trees that weren't doing good). It took a LONG time to get the quote. They had the wrong email address (keep in mind they confirmed my visit via email so somewhere within the company they had my email address correct). Once I got the quote, it was fine as we went back and forth a few times to remove some services etc. On May 25th, I asked what the next steps were going to be. June 4th, I sent a follow-up email since I didnt hear back from them. Another follow-up email was sent on June 11th. This time I copied Julie Swanton (the person who initially reached out to set up appointment) on my follow-up email thinking this would help. At this point in my email, I told Ben and Julie that if I didn't hear back within 24 hours, that they were to cancel my contract and I was taking my business elsewhere. Wouldn't you know, I had two people at my house the next day (literally the next day) . Keep in mind, no one replied to my email, they just showed up at my house. At this visit, they treated a few of our trees that were not doing well. So phase 1 of 2 was now complete as we still needed two trees cut down (all part of the contract). We were initially told that tree work would start after the 4th of July. The reason being is this company was busy with mosquito and tick spray. Which I totally understood. There was no immediate rush to cut down our few trees. Do you think I have been contacted to schedule an appointment to cut our trees down.....you guessed it - NO!!!!!!!!!!!!! Yet again, I reached out to Ben and Julie on Aug 13th. AGAIN, NO reply. So I replied this morning (Aug 23) following up with Ben and Julie. As a customer and now client of Bartlett, I would expect that I would have received some reply. At this point, I have done all I can to be nice. The level of service you get from this company is awful! I understand given they must be busy with the winter we had this past year. Then say it! Set expectations correctly. I am not looking to have the work done ASAP, but get me on the schedule. And, let me know. We are approaching the end of summer and winter will be here before we know it so want this work done. As you can see here, I would recommend that you STAY AWAY!!!!!!!!!!!!!!!!!! Or try and deal with someone other than Ben or Julie. Good Luck! read more

Marc Bruno of Bartlett Waltham got caught in the crossfire between my backyard neighbor and myself and handled himself with good grace. He was patient, honest, and thoughtful in answering my questions regarding my concerns about the results of his evaluation of two trees on our shared property line. Although I have not used Bartlett for tree service, I give Marc Bruno five stars for his people skills. read more

Nathan from Bartlett was fantastic - work was very well done, customer service was fantastic with Nathan coming out within the hour not only to check the work, but also to fix the electric dog fence. Fair pricing and great work in a timely manner. Thank you read more

Wow what a disappointment. Started in the spring to get help planting evergreen hedges to hide ugly plastic fence neighbor put in. Had always trusted this company but will never do business with them again. Last year they did some work for me, took quite a long time and they never got around to taking down one Hemlock in the front of my yard. They said they would make good on it in the near future even though they charged me for it. They never did. This year I had them come to give me some advice about planting fast-growing evergreens along one side of my yard. After two months of not hearing back I found that they emailed my husband with the information. He didn't know where it was coming from and in fact the mail went to his junk folder. When I finally got in touch with them and told them how much I wanted to spend and how many trees they should order I thought we were all set. About another month went by and I hadn't heard anything so I sent another note saying I want to move forward and asking if we could break the payments up into a couple of installments. When he finally did get back to me he said it was probably too late to plant this season because he hadn't ordered anything and it was pretty busy the next couple of weeks. I can't help but feel that a $2000 order wasn't big enough for him to actually show up and do the work. Shame on them, now I have to face another fall and winter looking at this ugly plastic fence in my backyard. If only he would've been upfront with me I would've used another company and had my hedges in by now. I thought he wasn't forthcoming and my paltry business wasn't good enough to take seriously. read more