I love the doctors, but the reception staff are so cold and rude. In the four years I've used this doctors office they have NEVER been in a good mood. The ONLY reason I still come is because of the doctors. Smiling and customer service is definitely optional when they help you.
And most recently I always pay when I leave if I have a co-pay (as somethings are covered under my plan, so I don't always have a copay) - well they said they sent me 3 bills for $20.00 and then added $10.00 late fee when I didn't pay. I never received a bill! Then I mentioned why wasn't I told and asked to pay when I checked out...She said oh- they probably just didn't ask you. I don't read minds and If you don't send an actual bill.... I'm not going to know! It's just sad and irritating because the doctors are FABULOUS! But the whole entire front end staff are horrendous and so rude 24/7. Even on the phone!! read more