This was an interesting experience. In my mind I imagined a practice with perhaps 2-3 providers…read moreand support staff. I walked in to. find staff with clipboards walking all over the place like waitstaff at a busy restaurant . Then I saw the signs saying CHECK IN and also Check Out . A bit like the check-in desks at a busy airport. I was checked in quickly and directed to take a seat in the waiting area . It was like a scene I experienced in crowded doctor's office in India many years ago. There had to be 40 people in the waiting area , all holding their clip boards and paperwork . Staff , with the obligatory clip board , walking in calling the first name of the next patient . I thought , this will be my last visit to this place. I waited 45 minutes to see my provider , not unusual these days . Staff led me to the examining room and I was amazed to see TWENTY examining rooms , I got room 9 . Eventually the Physiatrist came in, no long wait . Introduced himself , failed to introduce the presumed scribe that came in with him. I got the sense I was being rushed and in a conveyor belt experience. The doc did seem to be skilled and I will return and see what visit two is like . At check-out I was taken care of by someone whose name tag said "Director of Operations". He was very pleasant and quick . Good to see he was on the front lines working with the grunts .

If I could leave no star I would. In 2022 I had a career ending injury that Dr Douglas diagnosed as…read morea meniscus tear. After surgery, I continued to have pain and so I was sent every 2 to 3 months for knee injections which never helped. I kept asking for imaging and was told it's just how my knee healed. After Douglas retired. I asked why I was never given the option for Moore imaging and his nurse practitioner sent me for imaging. It turns out I needed a complete knee replacement so I did had Dr.Hlubik do my knee replacement. Days later, I went back to get my stitches out, and my leg was on fire. It hurts so bad . I was told it was normal . I told his PA Nolan I was going to the emergency room for imaging when I left the office . A half an hour later he called me to tell me to go to Windsong to get an ultrasound . Had to be poured on blood thinners because there were too large blood clots in my leg. From that point on I was completely forgotten about for a month. I kept calling and messaging my patient portal asking for physical therapy and nobody answered the patient portal and the women that answered the telephone would tell me there was never an authorization for PT. Finally my insurance company sent me the pre-op that was dated April 2025.! The same day the operation was authorized. Finally in August I was allowed to go to physical therapy. I got apologies up and down from a patient's advocate, and then Dr. Hlubik called me to apologize. I don't blame him entirely because it's his team that let me down.. I will forever beyond blood thinners because the blood clots are still in my leg. I was never able to return to my career for New York State.. which affected my retirement. And I don't know if anyone has checked lately but blood thinners run about $300 a month.. in case anyone's wondering I've had quite a few surgeries and never developed a blood clot and I was a very healthy 52 year-old woman when they started. Thanks for ruining my life and my career Excelsior orthopedics. I am searching for an attorney.

The MD's I've seen are very professional & extraordinarily competent. Nothing but high praise for…read morethose folks I have knee issues from past injuries and was a candidate for total knee replacement (TKR). I went to UBMD Orthopedics Physical Therapy at the Maplemere location to see if I could strengthen the knee to prep for or possibly delay TKR surgery. The UBMD PT department is where I faced issues. At that time, it was difficult to walk stairs or even 50 yards. The young PT I was assigned plugged me into a "one size fits all" rehab program. It did not help that my PhD therapist was impersonal, distracted & inattentive, and his subordinates did most of my therapy that he designed. The exercise program I was given made my pain much worse, decreased my mobility and was generally detrimental even after 6 months of dedicated effort on my part. I was getting discouraged. My knee got so painful from the assigned UBMD PT, I developed fluid in the knee joint and required multiple cortisone shots. Out of necessity, I ditched about 2/3 of the exercises I was given and all of the weighted exercises from UBMD PT and pivoted to body weight squats, knee stretching, yoga, walking & banded leg work. I borrowed from my boxing and martial arts experience from many decades ago emphasizing rotational knee movements, feints, front to back and side to side stepping. My knee slowly responded to my own custom designed PT treatment, and today I can walk stairs without issue, walk a mile, have minimal to no knee pain, no fluid on the knee and have not required any cortisone shots since early in 2025 which was from the UBMD PT exercises. I also don't require TKR at this time. Another UBMD PT issue is their glacial response time to calls for appointments - 2 weeks plus in my experience. The final issue at the new UBMD ortho office on Maplemere is the parking lot design - it's a miserable set up. The long, wide grassy "berms" installed in the parking lot present a dangerous maze to ortho patients who can have issues just navigating flat pavement. UBMD ortho should add flat "walk throughs" in those berms.

I saw Dr Michael Freitas for a condition I've had for over a year. This review is specifically for…read morehim, because I was here last year to see another Doctor for another issue and that whole team was awesome. In a nutshell: my shin & ankle & foot (all on my left leg) feel like they're filling up with gas in the same way that your knuckles do when they feel like they need to be cracked. Except it had been getting worse, going from 'occasional' to 'every day, all day.' I'd take 20-30 steps and my whole left leg would sort of stiffen and it would be painful to walk unless I stopped and 'cracked' my shin, ankle, & foot. So I saw Dr Michael Freitas after being x-rayed. I showed him my walk and let him hear the cracking, and I had even printed out a diagram of the leg & foot and highlighted the areas that I was experiencing issues and pain. He said, very nicely, that "nothing was wrong" with me. Oh. So it's normal to have to stop ever 20-30 steps? Okay, then, cool? Also: how could he see and hear what I was talking about and *still* decide that nothing was wrong with me? And I am not a doctor, but the areas that I highlighted on the diagram are TENDONS, not bones. You CANNOT SEE TENDONS ON AN X-RAY, Dr. Freitas. You should listen to your patients, especially if they come in prepared. I *knew* the tendons would not have been visible on the x-ray, but instead of listening to me he decided the x-ray was 'proof' that I was a-okay. It has been a nearly a year since that appointment and my left leg is STILL doing this, every single day and night, all day and night. But, no worries! Dr. Freitas says this is normal!

Great doctors and PAs. Staff is friendly and helpful. I've seen a few shoulder and neck doctors and…read morethey've all been compassionate and supportive.

Please do not get treated here for an upper extremity fracture!…read moreI fractured my wrist. After cast removal no x rays were completed. I was in severe pain and my bone was sticking out. Both Dr Ablove and his PA reported this was normal . I had x ray done somewhere else. Results showed non union fracture requiring surgery Fortunately I was able to have surgery elsewhere requiring a bone graft and plate in my wrist . This could have been prevented, if x rays were done during the healing process! Please do yourself a favor and avoid the prolonged pain and aggravation! Go elsewhere I have left several messages for this office for months and to date have not received a return call Get treated with a knowledgeable dr and compassion!!

I came for the first time for a pain in one of my toe joints that won't go away. I was seen by Dr…read more Pochatko and Aaron. Every staff member I came across during my visit was very kind and professional and personable. I felt like I was a regular patient here for years even though it was my first visit. Everything was done quickly. I checked in fast. Got to a room fast. Saw the doctor in minutes. Got X-rays done immediately. And no, nothing was an emergency. That's just how it went! We narrowed down my problem to being one of two things ... it was a little early to make a true call on it, especially when I don't remember ever injuring it, and he gave me a couple of suggestions of things I can do in the meantime while I wait a bit longer and see if the pain subsides. If I ever have to go back to this office, I'd be more than happy to! BTW, when my doctor referred me here, they actually reached out to ME FIRST, welcoming me to their office and eager to set up an appointment for me. Really wonderful to be seen and heard as a patient. If you're ever referred here, do not hesitate. You're in great hands!

We have been in & out of Northtown Orthopedics for years. Several different brakes and Carpal…read moreTunnel surgeries. This past visit was not the same as in past. The girls at desk seemed overworked or just annoyed. The PA was abrupt, loud and didn't introduce herself right away. It was a bit awkward. In past years we felt a strong staff, personable Medical Providers and never felt our consultation was rushed. We waited for a nurse to show my daughter how to properly put on her ankle brace, and after 30 minutes of feeling claustrophobic in room, we just left to check out. We had actually been in that room for over an hour.. The one girl at desk didn't apologize or offer help, she just said "their busy with Patients". My thought was, we've already waited 2 hours & we are a Paying Patient too. Something needs to change in the Medical world asap.

Dr. Geraci is great. Of the few physiatrists I've seen over the years, I feel he is the most…read morecompetent, understanding and flexible in scheduling. He also has a keen eye for reviewing MRIs. A recent injury required me to receive an MRI after PT was not fully able to address and relieve the pain. That MRI report came back unremarkable, even though I had a concerning amount of pain and discomfort. My PCP scheduled an appointment with a different physiatrist who also claimed to have reviewed the film and said there was nothing wrong in the area of concern and that it was absolutely coming from a previous injury elsewhere. I was not content with his findings so I went to Dr. Geraci for a second opinion. What I immediately appreciated is that he performed a physical evaluation first to check for symptoms prior to reviewing the images and report in order to have an unbiased opinion. After the physical exam, he felt there was an issue in the area that initially came back unremarkable and then went to review the images. Within five minutes, he found the protrusions on the MRI images that everyone else missed. As a result, the report was re-reviewed and amended by another radiologist who concurred with Dr. Geraci's findings. Had I not gone to Dr. Geraci for a second opinion,, I'm not certain my injury would have healed and potentially could've gotten worse. Highly recommend.

I've been seeing physiatrists for 25+ years for degenerative spinal issues. In that time, I tried…read moreDr, Geraci twice - about 15+ yrs apart. Condescending is an understatement. I am a medical professional myself, so perhaps more sensitive to this than someone without medical education. Also, this is a long standing problem so don't tell me what/how I feel! He did send me for a special type of PT/pain management but the PT scheduling was erratic (no fault of PT or MD). When I went back to Geraci for reevaluation, he told me I may as well stop as it didn't do any good. I explained that it had been inconsistent & perhaps we should try it a bit longer. He waved me off, and offered no other treatment options. I waved him off and found a new physiatrist.

I saw the Romanowskis for a knee replacement in December, 2019. Starting with the preparation…read moresession right through the surgery and physical therapy, every step was excellent. My knee replacement is now my good knee, and my former good knee is so bad I'm calling them to schedule a second replacement. After the first procedure, I was able to get back to hiking, walking my dog, trekking all around France, and playing with my grandkids. I will also tell you that I went through a stem cell procedure about 10 years ago for the current bad actor, so this is the end of the road.

Dr Romanowski is a superb, expert, orthopedic surgeon who does hundreds of knee/hip replacements…read moreyearly out of Kenmore Mercy Hospital- the highest rated joint replacement hospital in the buffalo area. I recently had my hip replaced by him, and the whole experience was run smoothly, cared for at every turn by his wonderful team. I couldn't be happier with my treatment, was kept informed about what to expect , the insurance paperwork was done correctly (the first time!!!). Dr. Romanowski and Dr. Cindy Romanowski check on you as you recover, to make sure everything is perfect, and all needs are met. I am SO grateful for their treatment.

Was very non-professional cold and not personalable. Did not even examine me and suggested that I…read morego to see a rheumatologist without even examining my hands I told him that I got confirmation from another ortho doctor that I had severe osteoarthritis he insisted that I go to my primary doctor and get a referral to see a rheumatoid arthritis doctor I then insisted on telling him again that I had no symptoms of rheumatoid arthritis he said he would gladly see me after I went and seen and got confirmation that I did not have rheumatoid arthritis he did not even look at my hands he stood 5 ft away from me did not even examine my hands but insisted that I had rheumatoid arthritis or should get a second opinion when he didn't even give me his opinion but insisted that I go through those channels. It was a complete waste of time It took me two and a half months to get into see him and I was with the doctor for all of 5 minutes I would not recommend anyone to go to him I was not looking for pain medicine I was possibly looking for the avenue of steroid injections so I was not there for pain management of pain meds I was just looking for someone to help me ease my chronic pain in my hands and wrist and got absolutely nowhere It was a complete waste of time of 2 and 1/2 months. Now I am going back to my old ortho doctor and I got in within 5 days so I will stick with the original Ortho doctor that I had that was which I should have stuck with to begin. with.

I drove 2 hours to see him only to be turned away because I was 15 min. late. I had gotten lost and…read morecalled the office as well. Avoid this business like the plague! Judging by the rest of these reviews he's nothing but a hack anyway.

Dr Corrine excellent I get Botox injections. She is fast effective highly recommend her. Staff is…read moreexcellent and friendly.

My overall experience at Bufalo Spine has been great. The customer service at the front desk is…read morefriendly and helpful. Olivia Michaels PA has guided me through the process of getting relief of severe back pain. Always prompt with each appointment and addresses any concerns that I have. The surgery that Dr. Michael Cicchetti did on my spine relieved the severe pain that I had. Thanks to him and the staff for the good results. Vergie O

From first point of contact of scheduling my preventive services to leaving, I received the highest…read morequality of care at this facility. It took minutes for someone to answer my call to make my appointment back in February, I received detailed instructions well in advance about how to prepare and what to expect prior to and on arrival. There was plenty of available parking and accessible entrance. I barely had time to sit down before being called back for registration. I was greeted by a very pleasant patient care worker who provided detailed instructions for my ride, took my insurance info and got me squared away. I don't think I was in the lobby more than 10 minutes before being escorted by a very cheerful and friendly nurse who took my vitals, gave me ample time to change into my gown. She was very skilled at getting my IV started and calmed my little fears. I then was escorted to the exam room where I again was greeted by warm nurses who were very attentive and explained again what was going to happen, estimated time it would take and how the rest of the day would go. It felt good to have staff ask if it was okay to touch me. I really appreciated that! My doctor arrived quite promptly and went over my history and again explained what to expect. I was not at the facility no more than 3 hours...probably less than that but I was a little out of it but I remember the high quality of care that I received. I did receive my test results very late or very early this morning and the procedure went very well. Outstanding care! No pictures for obvious reasons.

I recently had knee surgery here to fix a few things. From the time I arrived until the time I…read moreleft, I felt they acted with a very high quality of care. I never felt nervous or uncomfortable with things happening. With this being my first experience with surgery, I had the usual nervous feeling but I was quickly feeling more comfortable with the bedside manner of all of the staff there. I am a week post op and everything is healing nicely and I feel very confident about the process thanks to the doctors and staff here.

Just a great practice with a great team that Dr. Micheal Dlugoze has!! I really appreciate the many…read moreyears of care they all give me. On another note a big thanks to Rebecca for assisting me with misappropriated charges that I received from my insurance provider. Rebeca went beyond expectations and provided additional support to eliminate the cost of a large insurance bill I received from my provider and was invoiced incorrectly by the insurance company. The entire support team is best! Always Very much appreciated! Chris Schultz Buffalo, New York

I have had nothing but wonderful experiences since I became a new patient in January. I love my PA…read more I feel like the time she spends with me is more than adequate. I feel like I can discuss anything. Everyone has always been so helpful. I have never had to wait more than 10 minutes. They are responsive and everyone is very nice and helpful and professional.