Prequel - I had one surgery, at a hospital, a year before being made to come here for an unrelated…read moresurgery. For the hospital surgery: no food or water after midnight, be at the hospital at 6am, surgery at 7am. Everything was wonderful. That's what I was expecting would happen here, but what happened here was a nightmare.
Issue #1 - They don't tell you what time your surgery is scheduled for - ever. They will text you the day before to tell you what time to BE there, but they do not tell you what time your surgery is scheduled to take place.
Issue #2 - They require that you have someone with you, to drive you home afterward; this is understandable but without that person knowing what time your surgery is and what time you're expected to be discharged: they're expected to clear a whole day to be available for a surgery that may only take a half hour.
Issue #3 - The 'no food or water after midnight' rule is outdated and untrue. The American Society of Anesthesiologists issued guidelines in 1999, 2011, & 2017 that patients may have clear liquids up to 2 hours before surgery. The old guidelines/rules were invented in the 1950s when pregnant patients were 'anesthetized' with ether on a mask, which caused nausea and for the patient to vomit up their stomach contents. Today, an endotracheal tube is used to prevent this from occurring, so liquids should be allowed up to 2 hours prior to surgery.
Issue #4 - Snarky Nurse. I pressed the 'call' button to ask a question - just one question - and I heard her say: 'Ugh, this girl is gonna keep my on my toes!' (Sorry, nurse, to have interrupted your wedding planning conversation to ask you a question, which the intake nurse said I was more than welcome to do as often as I liked. But I've been sitting in a curtained-off room for two and a half hours and no one has given me an update aside from 'It'll be about 45 minutes to an hour until your surgery' - and that was at Noon. It's now 2:30pm, I'm thirsty as hell because I haven't had any water for nearly 13 hours, and I have jack sh*t to do because I was told to not bring any books/phones/valuables - which I suppose is good because I saw some Google reviews where patients woke up to find some of their valuables 'missing').
Issue #5 - The attempted to gaslight me, and offered me unnecessary medication. After I asked: 'How much longer until my surgery?' the Snarky Nurse went and got the anesthesiologist's 'helper / #2 man' who came into my 'room' and told me: 'You're anxious.' I informed him that I was NOT anxious, just irritated that it has been nearly 3 hours since I was checked-in and no one will tell me what time my surgery is going to take place. I had spoken to him earlier, because everyone involved in your care that day will come over and introduce themselves, and that had been the only time I had spoken to him - and I was not anxious then, either. Now, he had no other reason to think otherwise - aside from Snarky Nurse, who likely did not want to 'deal' with me after my one very-normal question. He briefly disappeared, then returned and offered me 'some of the pre-surgery sedation medication to calm you down.' I told him - again - that I was not anxious; that I was mad about the wait time, frustrated about being so thirsty for the past 13 hours, and had no interest in receiving any 'shut up drugs' for simply asking what time my surgery was going to take place.
Issue #6 - Overall Wait Time. I waited nearly FOUR HOURS to be taken back to surgery. That's 16 hours of no water, for a person who dehydrates quite easily. Absolutely unacceptable.
Issue #7 - Billing. I was required to pre-pay for the surgery, which I did. The young lady I spoke to informed me that I would not receive any further bills or charges from this Center. Months after my surgery, I received a bill for 'anesthesia services' for over $200. This qualifies as a 'Surprise Medical Bill' which I believe violates the 'No Surprises Act' which went into effect on January 1, 2022. And I did report it as such.
Issues I've Found by Others - one Google user claims to have gotten a staph infection from this Center. Several Google users have stated that their surgeries were cancelled on them. A couple of Google reviewers stated that they were over-charged by this Center. One person stated that they were man-handled by a nurse after being woken up from anesthesia on the very spot that he had just been operated on.
One Last Note - A Boomer-aged woman who works there was having computer issues and was on speakerphone with an IT guy and she kept shouting into the phone: 'IS MY PASSWORD STILL CATHOLIC HEALTH 4 ?!?' Every patient in the pre-op area now knows her password. A password to a computer, within a medical network of computers, that very likely collectively contain the private medical information of many patients. Probably not the smartest thing to be shouting over & over again, when everyone on the floor can hear it.