My wife and I live in their apartment in South SF for almost 5 years. I don't think we have any complain so far. (knock on wood)
The move-in was quick and easy. Kira was thorough and helpful with the paperwork via email and phone. Since we had a long drive to South SF that night with traffic, we let Jeff know before hand and he actually stayed and waited for us past midnight to give us the keys and show us around inside the apartment! He had been waiting outside and one cop came and asked to check his paperwork... but he was still waiting for us until the end.
I decided to write this review because more than 4-5 times I requested some things to be fixed and the next day they sent Jeff or some one else to go to look at and actually fix it. So in this review, I will mention about the good service Kira and Jeff provided to our family during the last 5 years staying here.
From the tree branches getting low on top of my car (parking outside of the garage), to the sprinklers spraying kind of on to my car, they are quick to be resolved. I appreciated when I told Jeff about the sprinklers (when he happened to be there), he mentioned that the responsibility to fix these belong to the water or garden guys or something, but he just went ahead and adjust them for us. Light sockets, electric stove were fixed promptly when I requested too. The last thing got fixed (last month) was the garage door cable. I emailed Kira about it and she replied me promptly that she will send someone to look at it in the morning, and they came. Kira was very professional in solving things. She emailed me again and let me know that the maintenance guys will need another day to fix it. They promise and they deliver. I do appreciate businesses like this one.
I talked to Kira multiple times before on the phone and in person. She is a very friendly, down to earth and helpful person - yet professional and responsible in what she does.
I really do not like the review above which mentions Jeff as creepy - not one bit. How mean can you be saying something like that? Jeff is a such nice guy. Talk to him, (try remote controlled airplanes.) He is responsible, careful and technical in his line of work. I believe what you put out is what you get back so try to be nice to others and see if that will change your world for the better. read more