Wow, I lived with the folks at First Class Apts for nearly 3 years and have never, ever had better managers. William Morin was a thoughtful, capable, and attentive property manager and also a fantastic next door neighbor (the Clayton property!). He made sure to go above and beyond when dealing with things that were well out of his scope -- cleaning up messes that irresponsible tenants made, speaking to a troublesome loud neighbor about their actions, etc. He was quick to respond and was always willing to go out for a drink if you just wanted to chat.
Because of William's work, I didn't interact with the front office that much, but when I did - WOW. Great customer service. I had accidentally sent a rent check for a month after I had moved out and I really freaked out about it. I scrambled and emailed and called them - and they handled the situation with perfect professionalism and even apologized (even though the mistake was mine!). Ken, the owner, even took time away from his vacation to make sure I was all sorted out. I've never even met the man! Rachel called to check up with me after the fact, too.
I lived in the same spot through 2 master tenant changes, and in a city where a landlord could EASILY raise rent prices by 100% and find a renter, they raised rent a perfectly fair amount and I never felt like they were trying to pick my pocket.
Maintenance requests were fulfilled within 2 days, if not the same day, and the property (at least mine) was well taken care of... including our gorgeous back yard.
Cannot recommend First Class Apts highly enough. Good folks in a time and place where bad folks get away with bad things. read more